of TripAdvisor Travelers recommend this hotel
"Not meeting it's potential."
This is our corporate hotel because it is close to our office. I had two options and I chose this hotel as I am a Spire member. I had colleagues who have stayed here and said it was quite good. The good - the grounds are lovely. My room is big. I also upgraded myself so I believe that has something to do with it. The bad - this property does not meet the level of service for the Intercontinental chain. If you are a Chinese speaker I am sure you will have a better experience. Beyond the frustrating experience to do a simple thing like order room service (they try to make up for their poor English by doing things like coming to your room but who wants that' It misses the point of room service.) The Illy coffee makers in room are the worst I have experienced, the room are overly ornate and dark. Tv selection does not provide enough variety in English. The quality of the tv picture is bad. This hotel has a lot of potential. The property is great, however the service needs to be upgraded and service/amenities for international guests. The desire to be helpful is there but skill sets need to be upgraded for the staff.
"Five-star Facility with Two-Star Service -- There are better choices in the Former French Concession"
As with all Intercontinental properties, the facilities here are impressive. Unlike my experiences over the past 40 years with Intercontinental, the management of this property is not up to standard when it comes to service. Perhaps the service in the Club Room building is better but the staff in the main building is woefully under-trained and service poorly managed. The restaurant staff in the western restaurant is amateurish at best, although the staff in the Chinese restaurant is very professional and friendly. The concierge desk serves as a work desk for back office accounting functions while guests are directly to the ill-prepared bell staff for "concierge" service. Scheduling taxis has been a continuing source of frustration even at times and environmental conditions outside Shanghai's notorious "demand-pricing" periods, i.e. at periods where it had been my continued experience in Shanghai that a competent bell desk can produce a taxi on-time with an hour's notice (much less one- and two-days notice). The spa facilities don't open until noon so do not be looking for a spa day to immediately follow a short rest after breakfast. Housekeeping service was very good. Laundry service was adequate and expensive. In the end, there are much better places to spend your money for a stay in the Former French Concession area of Shanghai (both the Garden Hotel and the Hilton provide a much better experience for example)
"Weekend jaunt to Shangai - French Concession"
Stayed here with friends for a weekend. This hotel is a great base to explore the beautiful French Concession (all walking distance) and The Bund. Lovely big hotel grounds and rooms (a treat from tiny Hong Kong apartments)! The bathroom was also huge. Rooms had lots of amenities, tea, shower goodies etc. They allowed us a cot bed in one room to accommodate a third person. The location is perfect for exploring the french concession - walk the surrounding streets for cafes and spas and shopping! The staff service was the only downside. Check in was a bit slow and complicated, the concierge also wasnt very helpful in recommending places to go to, where to eat late at night and getting cabs organized. It may have been the language barrier (we don't speak Mandarin), but be aware of that and do your own research on where to go / eat. Unfortunately China doesn't have Uber (or facebook or instagram). Also - we arrived late at night and it was quite hard to find somewhere to eat or get a drink. The onsite bar closes at 11pm. We walked quite a bit before finding some hot pot - actually turned into a fun night! but the area is great for daytime eating and exploring but quiet after 11pm (unless you get a taxi and know a name of a place to tell them to take you) The buffet breakfast is AMAZING - treat yourself one morning!
"Just too old Skoo"
Very nice hotel but not modern enough for my taste. I stayed for one night on a business trip. But if you are looking for a bit of old SH history and comfort. This is for you. The group is big as I was golf cart around to my building. And the massive layout feels like a big compound. Rooms are very comfortable and the bathtub is lovely.
"If You Enjoy The Feeling Of Being Ripped Off . . . "
then you'll absolutely adore this place. A simple cup of tea should not be hard. Yet you have to go look for the server to order, then you get a half cup or tepid, weak tea, then you have to go look for the server to get your bill. And your bill will come to 70 yuan ( just shy of $13 Canadian dollars ). Anf after you faint you'll wake up to find they were not kidding. Sure it's pretty and has those oh, so expensive-to-maintain grounds, but in a city awash in amazing hotels the only thing amazing about this one is the price.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM