of TripAdvisor Travelers recommend this hotel
"Food misses the mark "
Entertaining an overseas guest brought me here for a light salad lunch in the main cafe followed by a relaxing British afternoon tea (they offer 3 types - British, French & Chinese) in the Chinese restaurant overlooking the lovely grounds. This hotel has a premier location and as a previous reviewer high lighted, evening lighting adds enormous ambience to this hotel and grounds. Outdoor events here can be visually stunning. Having said that, the quick salad lunch was fine but the buffet was rather tired by 2pm when we left. Empty cake plates in display cases with lots of staff standing around added to the feeling no one was actively managing the cafe and following up on the little things that matter. Afternoon tea was available in three venues it seems,and we chose Xin Yuan Lou the Chinese restaurant. Way off the mark for both food quality and delivery. Xin Yuan Lou window section is a bit tired and needs a paint but it's really the food that disappoints the most. Looking ok at first glance but failing to deliver with the lovely traditional silver cake stands. Usual little sandwiches - light on fillings - and cakes but nothing you would come back for. There are other hotels that offer a far better afternoon tea in my opinion. If management could lift their game here from a F&B perspective this hotel could be a winner.
"Never knew there is such beautiful hotel in Shanghai!"
I stayed here for 2 nights during the 12th-14th Mar, I wouldn't say the location of the hotel is convenient, it's in between two underground station. But you will be amazed when you arrived at the hotel. All the photos you can find online just do not do it justice. What is more is that the hotel really does come alive at night, the ambiance is just super luxurious. Moving on to the room, the luxurious feel continues. Bed is super comfy as you would expect from the hotel group, sufficient coffee capsules for the morning. Sorry, I forgot to talk about the lobby, again it's super nice and grand. If you are planning to visit this area of Shanghai, try it and you won't be disappointed.
"Super nice hideaway. Love it"
What a great hideaway hotel in Shanghai. Non-typical Intercontinental in the heart of Shanghai. Great rooms, great service, great restaurant. My favourite stay in Shanghai. Large estate like grounds, spacious, like the rooms. Very secluded and quiet, though centrally located. Fabulous.
"five star facility and good service"
I made a call to the lounge before I arrived , Andy is patient and professional. The staff in the main building is friendly when I check in. Rita gave me a lot of advices such as where to shop, where to have a rest The facilities here are impressive, big and lovely grounds . big room and huge bathroom. Service is good in the lounge, the staff is polite and friendly. serena is always smiling.
You can feel there is lack of good management at this hotel, things don't run smoothly. We waited 30mins for lunch order, then wee told this dish not on menu. Check out was slow, not enough staff on duty, even though we called prior to ask to have bill ready. Aircon did not work in room, too hot and even engineer we called coukd not turn it down. The room was large, but shower had mould in corners. Very disappointed as we visit Shanghai every year, and thought we woukd try this time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM