of TripAdvisor Travelers recommend this hotel
"Good hotel, but...."
Stayed at Intercontinental this week. The hotel grounds are extremely beautiful and the rooms at Club Intercontinental (executive building) where I stayed is fine! As a frequent IHG guest, I was expecting a flawless service when I check out! BUT!!!! Although early (admittedly at 4:50am) , There is NO checking out service at the executive building! A junior staff was at the desk, but, apparently he was not authorised to check me out! In the cold, damp and dark Shanghai winter morning, getting increasingly late for my flight, I had to drag my suit cases across the 'beautiful' garden, walk to the main building in order to check out! Why is the Intercontinental so understaffed, Especially at the Club InterContinental building' This does remind me of the 'good old' Chinese service!
The hotel is a compound composed of several buildings. The staff and service was of the highest caliber. The room was a piece of art. The amount of marble was simply stunning. The intricacy of the construction with inlaid oval recesses in the entry hall ceiling was nicer than that found in most homes. The location is in a very nice area.
"Lovely grounds; dysfunctional front desk."
For the second/last segment of our stay in Shanghai, we decided to stay here because of the history of this property and the garden. Overall, we were happy with that decision: In the midst of frenetic and densely populated Shanghai, it really felt nice to have this much beautiful green space to oneself (& other hotel guests); the garden indeed was lovely, even in January; and the floor-to-ceiling windows in our room in building 2 provided for a refreshing view onto the grounds. The location of the hotel is also perfect for exploring the old French Concession area with its French colonial architecture, many nice small shops, and some of the historical sites within easy walking distance (e.g., Premier Zhou Enlai’s and Dr. Sun Yat-Sen’s private residences). The buffet breakfast at their La Rue restaurant provided a very extensive selection of very tasty food (both Western and Asian), and their restaurant Xin Yuan Lou also served delicious and well-prepared Chinese food that were actually very reasonably priced. However, the service at the front desk fell short of what should be expected at a 5-star hotel: No one to help bring in the luggage from the taxi at our arrival' We had to ask where the front desk was to check in' Despite the 4 staff members at the front desk, it was not clear which staff was helping which guests (or not), and so we, tired of standing around and waiting for a signal, had to just step us and asked if someone could check us in. After our lunch at Xin Yuan Lou where we had signed to put the charges on our room, someone ran after us to tell us that we needed to come back and add more funds to our credit card deposit (no, we did not need to, after someone finally figured it out)''' We were dreading having to check –out at this front desk when to our delight and relief, Mr. Dennis Ye at building 2 offered to check us out himself: He was helpful, professional, and efficient! Thank you, Mr. Ye. Compared to the staff at the other 5-star hotel in Shanghai where we had stayed for our first segment, the front desk at the InterContinental Shanghai Ruijin unfortunately brought this otherwise beautiful property down a notch or two …
"Luxury and Wonderful Place"
We took 4 rooms for 3 nights at this Hotel, We got separate building, 2 rooms at main building and 2 rooms at 2nd building. But there was a Golf Car for transport to each building, so we did not need to walk with cold weather. The room was old but well maintained with a good view from my balcony. The Bathroom was clean and decent amenities. The staff was good and polite, but it took quite long time for check in. The food at breakfast was very nice with so many variety of food. There was a Manager at the restaurant that always maintained his staff and the quatily of the food, that proof that they were very concerned in the restaurant. The Park was beautiful with the indoor swimming pool. And the location was good, because its near some local restaurant and supermarket.
"Look forward to improvement for InterContinental Shanghai Ruijin"
I stayed on Dec.16-18 for two nights in InterContinental Shanghai Ruijin. There were some good and some not so good points as follows. My conclusion is the service quality cannot match this distinguished residency and the room amenities provided are below average of other IHGs. Good points: Location. Building, landscape and the room. Not so good points: I called the duty manager to raise some request next morning after my first night. 1. There was no welcome fruit (for IHG Ambassador member) and turndown service (they were delivered in the second night but the banana was a bit rotten). 2. There is no salt and bigger bath soap provided in the bath tube. The manager explained only one type of soap available here. But one bigger and one smaller soaps provided seem the standard toiletries in other InterContinentals. 3. The water color filled in the bath tube is pale yellow green (the water was then clear as normal in the second night). There was another issue that I felt uncomfortable. I checked out at club InterContinental buildings around 16:10 on Dec.18. It took some time to proceed because there was just one staff and the operation went slowly. Just before it was almost done while the staff was folding the printed receipt a madam staff (look like housekeeping supervisor) came over and asked the check-out staff to check the computer for her and totally overlook my presence. After a while I cannot help but say "is it done" and the guy gave me the receipt finally. Because their conversation is in Shanghainese I had no idea what they were talking about. This was a disappointed experience. It seems the shoe polish service is not common in this hotel. There was no little card mentioning the shoe polish service in the shoe tray. When I called for the shoe polish service the staff answered "I need to ask and come back to you". When the polished shoes were returned the staff just handed over the shoes to me instead of putting shoes in the bag. All these said the shoe polish was not the common practice here but it is a very common service in other InterContinentals. By the way there was no polish sponge in the shoe tray but only the polish clothes. The polish sponge is also very common in other InterContinentals. I stay at InterContinental Shanghai NECC on Dec.15. This new residency delivered all products and service that Ruijin missed as I mentioned above. There are two restaurants, Chinese and French, in this hotel. I had one dinner and one lunch in the Chinese restaurant and it was ok. I had one dinner in the so-called French restaurant. It was absolutely not French restaurant. There was no French cuisine served. It was like the popular western restaurant in the five star hotel that serves buffet and a-la-carte menu for breakfast, lunch and dinner. The quality was below average. Just a few eaters here on Saturday night may be the consequence for the quality of the restaurant.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM