of TripAdvisor Travelers recommend this hotel
"Just too old Skoo"
Very nice hotel but not modern enough for my taste. I stayed for one night on a business trip. But if you are looking for a bit of old SH history and comfort. This is for you. The group is big as I was golf cart around to my building. And the massive layout feels like a big compound. Rooms are very comfortable and the bathtub is lovely.
"If You Enjoy The Feeling Of Being Ripped Off . . . "
then you'll absolutely adore this place. A simple cup of tea should not be hard. Yet you have to go look for the server to order, then you get a half cup or tepid, weak tea, then you have to go look for the server to get your bill. And your bill will come to 70 yuan ( just shy of $13 Canadian dollars ). Anf after you faint you'll wake up to find they were not kidding. Sure it's pretty and has those oh, so expensive-to-maintain grounds, but in a city awash in amazing hotels the only thing amazing about this one is the price.
"Nestled on 20 acres in the French Concession"
We stayed here for a week. What a lovely setting and 5 minutes walk to 2 underground stations and to some of the best shopping centres and cafes in Shanghai. The hotel has a wonderful history. The staff are outstanding and go beyond what is necessary. When we arrived I needed an Apple shop as I was locked out of my iPad. There is an apple shop just 5 minutes away. When I sought walking directions, we were escorted to the Apple shop and the hotel representative discussed with the staff our requirements and bingo we were up and running in no time. The hotel is set up with numerous mansions dotted around the gardens plus a multi storey main building. There is a separate Club mansion with the Club lounge and a library. Staying in this hotel for a week made a visit to Shanghai very relaxing and easy. Would stay here again in a heart beat.
"It should be great but ..."
This hotel has a lovely setting and is very quiet, however the levels of service simply aren't there. Every time I stay I do see improvements but so much lets you down that one is always disappointed. There seem to be lots of more senior staff (defined by their black suits) who wear all sorts of communication gear; sadly, that communication is not with the customer nor, it would appear, is it with the staff! The concierge is excellent. Whisky sour' No, I needed to explain with use of an iPad what it was made of and what it should look like. Any 22 minutes before either of the two bar girls and the one 'man in black' served me - I was the only person in the bar at that time and eventually went up to the bar (almost 2 metres away) to order. Glasses cleared' No - but they do at least do breakfast quite well whereas that, too, used to be dire. Our room had to be changed as well as it was boiling hot and they couldn't stop it becoming hotter. Of course, remember in China that once the aircon si switched to heating they are incapable of reversing that process. To be fair the room was upgraded and the bar bill waived - but it really shouldn't be happening. The staff are polite and ever helpful once you indicate what is wrong but why isn't the management training them. Levels of service are generally well behind the rest of South East Asia but it can be done - visit the Waldorf on the Bund for proof.
"Good hotel, but...."
Stayed at Intercontinental this week. The hotel grounds are extremely beautiful and the rooms at Club Intercontinental (executive building) where I stayed is fine! As a frequent IHG guest, I was expecting a flawless service when I check out! BUT!!!! Although early (admittedly at 4:50am) , There is NO checking out service at the executive building! A junior staff was at the desk, but, apparently he was not authorised to check me out! In the cold, damp and dark Shanghai winter morning, getting increasingly late for my flight, I had to drag my suit cases across the 'beautiful' garden, walk to the main building in order to check out! Why is the Intercontinental so understaffed, Especially at the Club InterContinental building' This does remind me of the 'good old' Chinese service!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM