of TripAdvisor Travelers recommend this hotel
Stayed only a couple of days for business. A few things I was surprised but not in a very good way. I didn't see any complimentary bottled water which was something new to me as a 5-star hotel with its room rates, only bottled water which has to be charged in the guest room. On the last night before I checked out, the room hasn't been turned down at all, which was a bit surprising or that's for environmental friendly reason' Not quite sure. I have my laundry hanging on my door with the form signed for whole afternoon without being picked up which then when I called I was told that I had to call, maybe a different standard of service from different part of the world. The room itself has been quite 'vintage' on all the switches reminded me of the 90's or maybe even 80's. Nothing wrong with that as long as it's not too difficult to have all the light to be off for bedtime, just that you have to switch off individually almost all the lights. Gym has been surprisingly packed! I guess Sydney's rent has been high as a reason' But really too small, making me feel a bit uneasy. Can't imagine if that's peak hour at the gym. To be honest, the worst thing could happen would be the bed bugs. I wasn't quite sure on the first evening when the next morning, I found, I have got bitten on arms, legs. When I'm back to my home, yes... that's for surely bed bugs. This is very annoying. The room was quiet which was good even I requested close to lift lobby. Staff has been an asset to the hotel, at least the front office staff have been nice although she's not confident enough which I think she could be. Banquet staff have been very nice. Excellent location to be close to the Opera House and the Botanic Garden which looks gorgeous and some other places of walking distance.
It was really diassapointed meal for me as well as my other two friends. Food selection was reallt really bad. Not many food to eat and also salad seemed expired. Fruits as well. I have been there before and it was the worst day. I'll not visit any more
"Never tire of the view... but the rooms are tired"
Spent a weekend here to catch Aladdin playing at the Capitol. Whilst the harbour view rooms retain their spectacular view, the decor was alas a little tired. The scheme was very 'beige' and the furniture and fixtures a little worn. The lobby bar as always provides a great menu and ambient place for a pre or post show nibble. Room service was standard, nothing to rave about but nothing to complain about either. Breakfast here is a consistent highlight with an extensive buffet. It's time Intercon took a leaf out of similar quay side hotels books, and modernised their decor.
Really tired hotel. Desperately needs a refit. Room was constantly damp. Ordered room service three times, every time was kept on hold for ages. One time just gave up. A lot of business hotels in Sydney need an update, this is no exception.
"Great location, good staff but rooms need to be renovated"
Location is amazing and if you spend the extra for executive lounge- the view of the Sydney Bridge and harbor is unreal. The rooms are old and tired- the beds are on wheels and the doubles are indeed very small as is the bathroom which is very dated. Had a great meal in the restaurant even sitting at the bar as it was full. The lounge was very crowded on the Friday night when we arrived and staff was very overwhelmed during the "twilight" service. Service was much better in the morning and on our second night. We were able to get a late (2pm) check out and could utilize the lounge until 7 pm due to a late flight departure. All in all, to maximize the time we had in Sydney, this was a good choice. It is pricey (about $500 AU/night) but we enjoyed our visit.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM