of TripAdvisor Travelers recommend this hotel
I stayed for two nights in a club eastern harbour view room then returned for four nights in a deluxe eastern harbour view room. I loved having breakfast and evening drinks and canapés in the club on level 32 with its unbelievable views of the Opera House, Harbour and Bridge. I could have sat there forever. So beautiful from morning to dark. My rooms were very similar on both my stays and perfectly adequate. The view was what I wanted. When I was in my room, I just sat by the window taking it in. The beds were comfortable and I slept well except for a bit of noise in the club room probably from clearing the club above. The bathroom was on the small side, a tub and shower combo but fine for one person. The room cleaning was a little iffy with regards to replacing toiletries and water. A couple of times I had to go in search of them. Wifi is definitely free in the club room, however, I was told that it was also free for my second stay. I was very surprised to receive a bill for it and my breakfasts which were included in my package when I checked out. The manager was extremely gracious, confirmed that my breakfasts were included and signed me up for an IHG card and waived my wifi bill plus a few local calls for the inconvenience. Breakfasts at the hotel were great on both stays. The staff couldn't have been more friendly and helpful and the location of the hotel is fantastic, just a short walk to the Quay, Opera House, The Rocks and Harbour Bridge, Royal Botanic Gardens and CBD. It's certainly a little expensive but you pay for the location and views which are well worth the price.
"Damaged my brand new car, tried to hide this from me then becomes my issue to discuss with their insurance."
Checked into hotel and gave the keys of my brand new vehicle to valet services. Received my car back with damage to the side of the car which they tried to hide from me. Phoned the duty manager, who got the security manager on to this. He confirms that my vehicle arrived with no damage and that he will hand this over to their insurance. Their insurance isn't interested in investigating this but rather tells me I should proof that they damaged my vehicle whilst in their care'!'! Certainly not a 5 star experience Intercontinental. Very disappointing customer experience and total lack of accountability.
"The best thing about this hotel..."
Is the upstairs lounge on the 31st floor. The views are of the Opera House and the Sydney Harbour Bridge and are incredible. You have to have a reservation after 8 pm. Before that it is available to some group with mysterious status in the Intercontinental Club group. That lounge access is from approximately 5 to 7 pm (also breakfast access). We have requested and been denied this access even though we have Platinum Ambassador status. Even our offer to purchase access was denied. Go figure. The hotel is definitely up to the Intercontinental standard that you would expect. Go for the views and a possible sunset.
"Nice but expensive, but maybe all in Syney expensive."
Great location. Walking distance to opera house and Harbour Bridge and restaurants along the harbour. Our room included a view of the bridge but not the opera house due to building obstruction. Unfortunately no balcony so we could not sit out and watch the boats come and go. Great breakfast buffet. Bathroom did not have a separate shower.
We stayed here for 8 days for the end of my husband's 40th Birthday trip to Australia and our Anniversary, I had previously emailed enquiring as to anything that could be suggested etc to make the visit more special, I had been sent a downloadable file advising of the various things that could be purchased from the hotel but no suggestion of things to do or see, it didn't help that the member of staff (Huong) addressed the email to me a Ms, despite putting my name at the bottom of the original email which is Stephen, in emailing back to clarify that this was hopefully a typo and wouldn't get copied on to reservations in error as it would be terribly embarressing, I had no response whatsoever. Very poor customer service..... thankfully though this was the only such case as the staff were great, especially the breakfast staff who were polite and helpful and two members especially (though sadly I don't have their names) who remember drinks orders from pervious days, chatted and remembered where we had said we were going and asked about what we planned to do the coming day, great personal service. The room its self did not disappoint, the view was wonderful being able to see both the Harbour Bridge and Opera House, great for the sunrise and sunset and even when we had a little rain you still got a great view of everything. As to be expected from such a top notch hotel the room was clean and when room service came to do the room each day they were quick and very polite. The hotel is perfectly placed for access to both the Harbour and Train Station and thus to most of the places you might want to visit locally such as the Opera House or get public transport to, like Bondi, Manly, Taronga.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM