My husband and I stayed in InterContinental Tokyo Bay in Jan this year, we have had an excellent time there. Reception staff were attentive and quick, and servicing staff were all very attention to details. Location of the hotel isn't very convenient but there are always taxi waiting at the front, no trouble getting to places, also there is a train station within walking distance. Lounge was excellent, good breakfast and a breathtaking view of the Tokyo Bay! We will definitely go back there again on our next trip to Tokyo!
"Good hotel and location, shame about the gym"
As a rewards member where I can I choose intercontinental hotels as I like their offerings. This hotel didn't disappoint, I had a lovely view of the bay, clean room and attentive service. However, I chose this hotel specifically because it had a gym and was in the vicinity of my meetings. Sadly, I wouldn't call it a gym, it has two treadmills, two elliptical walkers and a bike in a converted hotel room. No weights, no machines. It was also full with someone already queued on one of the mornings I went to use it. Not good enough for a high end international hotel of its size, catering for business travellers.
In regards to Platinum membership I had these problems. When I checked in I was offered an upgraded room on the club floor. However, I was told I could not use the club lounge. Really' Does a hotel actually think telling a guest what they can't have is a good way to make a first impression' To me this is just being tacky and cheap. Also no welcome drink was offered nor was there fruit in my room. Even Holiday Inns offer these 2 features to Platinum guests. Now to state non Platinum problems. The breakfast buffet (discounted for IHG members to $28) is a disaster. The orange juice is from concentrate from a carton. When I saw the large pan of industrialized scrambled eggs I had a flashback back to college cafeteria days. So I ordered scrambled eggs from the fresh egg chef. Instead of cracking open some fresh eggs, he took a ladle to a bowl of orange liquid. The end result was watery, orange, horrible tasting eggs. I didn't even know scrambled eggs could look orange. The final straw was small pieces of plastic looking and tasting bacon that seemed to have been cooked in a microwave. It was at that point I left. Now to be fair, I received a call from a manger when I got back to my room asking me about my experience. He offered free room service. I politely turned him down because I didn't want to wait long and I feared how bad it might be. In regards to Concierge Tachikawa she did an excellent job helping me plan out my next day shopping spree. This saved me a lot of time and hassle. It was only when I was paying for my first large purchase of the day that all that good will would be ruined. It seems Tokyo now has a tax free system that if you show your passport you immediately get your tax refund. All you need to do is turn in your passport with attached receipts at the customs counter when at the airport. However, she did not inform me of Tokyo's duty free policy that required my passport when helping me plan where I was going to shop that day. I lost refunds because I did not know I should have taken my passport to shop. When checking out the hotel manager did meet with me and listened to my concerns with the Platinum and breakfast problems. I hadn't yet gone shopping since I checked out in the morning so I couldn't tell him what happened later. I can not fault anyone for poor service as everyone seemed to be concerned about what I had to say. The rooms are dated and my ipod docking station would not charge my ipod and there are no USB ports. It's an older style room. Not modern. There is literature explaining how great the Simmons mattress is, but I found it too firm. But that's my preference. The hotel is in a great location and has shuttle busses to 2 different transportation hubs. I wouldn't call this a bad hotel (except for the breakfast) but so below expectations compared to Crowne Plaza's I've stayed at throughout Asia.
"Good service Great room"
Good hotel fast check in and service level is very high. All people in the hotel speak English. Had dinner in the Italian and French restaurant. Italian was oke not very special. French restaurant was amazingly good but very overrated. Bar on the 20 th floor is beautiful so see the rainbow bridge. For going to the exhibition (Foodex) was to fare away.
A fantastic start to our holidays..couldn't believe the amazing view from the room..excellent. Good firm bed and good pillows which I liked. Japanese toilets are an experience (you know what I mean) a bit too much gadgetry,but I like that they are heated ! The room smelled a little of smoke...too many people are allowed to smoke in public places in Japan! Absolutely 5 star service from staff. A very glitzy...bordering on tacky lobby .Pricey drinks and food(as you might expect) Very convenient for Tsujiki fish market, A night or two here will get you off to a fine start...very good.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 11:00 AM