"An Ordinary Hotel out of Nowhere"
I had chosen this hotel mainly because of it’s proximity to the exhibition centre Big Sight where I am attending an exhibition for business purposes. There are a few intercontinental properties in Tokyo, most would be classify as “budget 5-star luxury” Arriving I arrived late at night and took a cab from Haneda airport to the hotel. The hotel seems to be located out of nowhere, with some residence and office building in the neighbourhood and when on the way to the hotel from airport, I passed by what looks like an industrial area and suddenly the taxi was at the hotel lobby. Check-in took a bit longer than usual but all was good and one of the bell-hop escorted me to my room. Club “Superior” Room My room was located at the 21st floor, with a nice view facing Tokyo bay. The room measures about 40sqm which is rather small, with the king size bed taking up most of the space. The design is the usual cookie-cutter business hotel style, with a writing desk, a sitting sofa, a TV and a cabinet housing the minibar. The bathroom has a single vanity and rainforest shower with a large deep-sunken tub. In room amenities are good. The room even have Nepresso coffee machine and an iPod dock. Bed was comfortable and the shower has good water pressure. Internet is fast and free throughout the property. All sounds good but the room have quite a number of problems. First, the room is small, and the furniture are too bulky. So the room feels congested, there is very little space to walk around or put luggage. I end up asking the staff to remove some furniture I don’t need. Second, there seems to be something wrong with the air quality in the room, maybe it’s a mid-dew problem or something that the hotel couldn’t get rid of. The air felt very dusty. Maybe that’s why the hotel thoughtfully include a air purifier in the room but it wasn’t enough to do the job. Third, and the most annoying problem, the room is littered with various kind of promotion literatures, offers on flyers, instruction guide, warnings and reminders. They are next to the TV, in the working desk, on top of the minibar, in the drawers and even on the pedestal next to the bed. Even the in-room dinning menu was not spared as flipping it open out pours four or five leaflets touting the restaurants promotion. Why some hotel choose to do this is beyond me. Not only is this crass, especially in a luxury hotel, it is annoying and introducing unnecessary clutter to an already under-size room and makes the management looks cheap. The Location and Common areas The hotel is very poorly located in a neighborhood that are mostly office residences. Besides some eateries in the adjacent office tower, there’s literally nothing nearby. The Takashiba monorail station is next to the hotel which is convenient to visit the Big Sight Exhibition Centre but not to go anywhere else of interest, as that will require a taxi. Fortunately, the hotel boasts a great selection of restaurants on site. There’s a coffee house, a bar, a lounge, two Japanese restaurants, an Italian Bistro and a French fine dinning restaurant. I tried the Japanese teppanyaki which is very good though not outstanding. All the restaurants are quite expensive even by Tokyo standard. My teppanyaki meal that consist mainly seafood only and a beer cost 28,000 yen. There is no proper gym in this hotel. The gym is called the “Fitness Room” which is a converted guest room with some track mill and exercise equipment. It’s unattended and I was the only one using it. I don’t think there is a Spa but the hotel do provide treatment services such as body massages. My room rate includes access to the Intercontinental Club lounge. There’s three food serving a day including breakfast, a simple afternoon tea and evening cocktail hour. Food served is very mundane, and so is the wine selection. Strangely, eggs were only offered until 9:30AM although breakfast can last until 11AM. The lounge does get very crowded in the morning breakfast and evening hours. I guess that’s because higher-tier IHG members are also allowed to access them. Service Overall, it’s good but don’t expect Four Seasons or Mandarin Oriental kind of attentive service. But when called for something, they generally respond well. Anyway, it’s only a two day stay so really can’t tell much. In the club lounge, it’s largely self-service, including making one’s own coffee. The club lounge staff’s job is mainly to prepare the food and collect the plates. Conclusion Unless the rates are competitive, it is better to give this hotel a miss. The location is a big turnoff for anyone not there for business. The rooms are well equipped but something is wrong with the air quality in the room and also the other drawbacks as mentioned in this review. In total I will rate it a 3 out of 5.I don't think I will be back anytime soon.
"Amazing Family Friendly Hotel"
After staying in Business hotels all over Japan, our stay at the Intercon was flawless. I come for the Hotel industry and have very high standards all of which the hotel excelled in. Everyone right from the Doorman, Bell Desk, Reception, Housekeeping and Restaurants provided us something to remember during our 5 night stay in this hotel. I highly recommend this hotel, it has large rooms that are spotlessly clean, a great location minutes away from both the Tokyo Metro and JR Lines and to add to it the Japan Airport Limousine comes directly to this hotel making your luggage movement effortless. Tip - Pay a little more and book the river view, its great!
I stayed here for a conference over a week. The service was wonderful, including organising free use of attached pool. The young lady at the travel desk was extremely helpful. I had amazing views out over the bay with beautiful lights of the Ferris wheel. A very central location.
"Great hotel with an amazing view "
As part of our tour across Japan, we had the opportunity to stay at the Intercontinental Tokyo Bay. Intercontinental is great all around. Even before the trip, our conversations with Concierge to get recommendations and make restaurant reservations have been superb. The concierge team, especially Jovette, is super attentive and helpful. I requested a reservation months in advanced. However, the restaurant only takes reservations 2 months out. Intercontinental concierge team remembered to reach out to the restaurant and updated me at the 2 months mark. The hotel staff was also extremely attentive. After knowing that this was an engagement trip, the staff welcomed us and congratulated us on our special event. The hotel staff also upgraded us to a beautiful room with an awesome view of the Tokyo Bridge and the bay. To top it off, they even reached out to the restaurant where we ate dinner and provided us with a complimentary glass of wine/champagne. Overall, we loved Intercontinental Tokyo Bay. While the location is great and hotel is amazing, what truly makes this place special are the staff – from the front desk to concierge. Everyone here is super attentive and will go above and beyond to make your stay special. They definitely made our Tokyo experience memorable and we would come back to this hotel in a heartbeat!
"Wonderful, enjoyable stay"
We stayed for 4 nights at the end of our 12 day holiday. We booked via British Airways as part of our holiday/ flight. Breakfast was pre paid. I chose it for the location and ease of getting back to Haneda for the flight home. And of course the views. We arrived from Kyoto on the Shinkansen, to Shinagawa, and then took the monorail to Hamamatsucho and walked for about 15 mins dragging our luggage, this was ok, there are a few escalators and also lifts so if you are reasonably fit it is doable, if you want to wait for the complimentary shuttle bus, head for the signs for bus station right at the station at Hammatsutcho and the bus pulls up there. The taxi on our return journey only cost 850 yen. Check in was a warm welcome, our room on the 12th floor had a beautiful panoramic view with Tokyo Tower on the right side all the way over the Rainbow Bridge to the big wheel at Odiaba. The beds were comfy, 2 doubles, but slightly small for two as we also had our teenager with us, coffee, tea, kettle, complimentary water every day, a mini bar not used, slippers and some long striped night shirts were included, lovely shampoo and conditioner, honey handwash, a bath and a huge shower. Breakfast buffet is in a room with panoramic views, the Japanese eggs I found so different from English ones, so much more yellow in colour and very tasty, they have the usual English items like bacon and croissants, and I tried the natto and the Japanese porridge which is like semolina. The yoghurts, fruit and museli nuts and figs were all prepared beautifully, and the more unusual drinks like pear and ginger milk and green cucumber and soya drink was so delicious. We took the train at Takeshiba ( which is right at the entrance to the hotel ) on the Yurikmome line to Odiaba for the day and also the pier at Hinode is just a short walk along the waterfront for boat rides to Odiaba and Asakusa. There are a few supermarkets a Family Mart and 7-11 within a short walk, the shuttle bus and Hamamatsucho only being a 15 m walk we found it all very easy. On our journey home we took a taxi to the station then the monorail - a 17 min journey, was all checked in and through security browsing the airport shops 1 hour after we left the hotel, so easy. The staff were all so nice, always a smile and a warm welcome, it was a pleasure to stay here. NB- We had a portable Wi-Fi booked from the UK, otherwise the hotel Wi-Fi would be too pricey. This was the best thing ever and saved us from getting lost on many occasions.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 11:00 AM