"All in all, a very good experience, but at a price"
The hotel is a short taxi ride from the main CBD but still fairly convenient for CBD and for Haneda Airport. The greeting was courteous and helpful, especially the concierge although there was a screw up over our booking and it took a long time to resolve (not entirely the hotel's fault). Bottom line, book through an online travel company for the best rates, quite why the hotel won't match them I do not know!!! We paid extra for a large room and ended up with what felt like a nice size, although it was probably much more comfortable than their standard rooms. It was worth it; we were on high floor with a great view of the bay. The decoration was pretty lux and have everything we needed. Coffee was instant - it still surprises me how many five star hotels persist with offering terrible in-room coffee. Lobby with compact and felt a little over-done for the space but still nice, having been decorated in a contemporary take on a more classical style.
"Not a bad word to say"
First of all. Fantastic for arriving from Haneda Airport. Not a great big hotel feels quite personal. All staff super friendly and helpful. Great views and location. Nice big rooms. Breakfast good price, cheaper than a London hotel not true that Japan is so expensive. Just say everything excellent and that's that !
"Fabulous hotel overlooking Rainbow Bridge"
Just returned from Japan and spent five nights at the Intercontinental Hotel. On arrival after a long flight from the UK we were welcomed with a speedy check in and our luggage was taken to the room by a lovely young Chinese lady very smartly dressed in her uniform. She was very helpful and pointed out the sites from the room. We overlooked Rainbow Bridge which was illuminated in the evenings. We had paid this large magnificent room which came with tea making facilities, lovely toiletries and not to forget the state of the art toilet! Quirky warm seat with lots of buttons to clean, spray etc. It was very large taking up quite a bit of space but in a bathroom this size it wasn't a problem. The room was very very clean. All the hotel staff were very obliging and we soon became used to the greetings in Japanese. Breakfast was included in our deal which was excellent with lots of western style dishes. I would definitely recommend this hotel as once you get used to the train system which are very efficient you can very easily find your way around the city, which is huge. If ever we visited again I would go back to this hotel.
"No Advantage Having Platinum Status Here...."
Basically - you will get some diced up fruit placed in your fridge and 4 small finger chocolate bars and that's the extent of the benefits for your brand loyalty at this hotel. There is an executive lounge but regardless of the fact you are platinum or even your room is on the executive floor you don't get access unless you pay!!! In most IHG hotels, as an Ambassador member the mini bar is free - again this hotel charges.... Guess it's time to change brands for me...
Location is so so, but short walk to subway. This is a beautiful property and we loved it. Friendly staff and concierge. Food was excellent also. Rooms are spacious with great views. The lobby is grandeur.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 11:00 AM