of TripAdvisor Travelers recommend this hotel
We were really looking forward to visiting this hotel. We stayed for 3 nights. The good points: Good location Beautiful traditional lobby and bar area with a great atmosphere day and night. Brilliant breakfast selection and quality of food/drink. Attentive staff and welcome by lady on arrival-every single morning. Welcome gift for being a member was a pretty selection of cakes and a bottle of water. The bad: There were always plenty of staff in and around the main hotel reception yet for the four days we were there I think we were greeted once,twice max. No one ever says hello, good morning/afternoon or can I help you'! This included bell boys, reception staff and concierge. On our last day one of the bell boys did help us with our luggage down the front set of stairs and asked if we wanted a taxi we had arranged this prior and explained this. he disappeared the another bell boy outside disappeared too knowing our taxi was arriving imminently. He did look At us before leaving, guess we didn't tip the first man so decided it wasn't worth the effort helping us. We were left sorting our own luggage. Thank god the uber man had some customer service skills he didn't hesitate and got straight out of his car to help. It was a €3 fare for him!!! How can he have got it right but the 5* hotel could not'' We were offered €70 per day for the two of us to use the club lounge (this is being a spire elite ihg member) we got this down to €50 but we were still unsure so the receptionist gave us around ten minutes to try the facilities as he was sure they were worth that amount......they were not. Apparently a lovely afternoon tea would be set up was currently served.....it was not. All that was there were mini tea cups with mousse and 3mini shortcakes. We left after 10 minutes thanking god we had not paid. View from the lounge was good but atmosphere was lacking and sterile. I personally think ihg loyalty is on a swift decline. We had been upgraded by one category but that's it. I think it's poor that they do not offer club lounge complimentary any longer. This makes you feel valued and seen as though you have to spend thousands to earn the spire membership status (I spend thousands per month staying at ihg hotels) it surely wouldn't hurt to let you have a couple of bottles of coke for free! We would not return in a hurry to this hotel and has seriously made us question staying for pleasure at the ihg brand or intercontinental hotels.
"Had An Excellent Stay At This Property"
we really enjoyed our stay at this property. from the moment we arrived, the doorman greeted us warmly. front desk staff were excellent, as was the concierge, club lounge staff, and all that we came in contact with. the GM ther, Bridgette does a superb job, and is a true hospitality consumate professional. we highly recommend. and will return.
The hotel is in a very good location,We had a classic room with a view to the park, the stuff is professional and friendly they helped us with all the information that we needed about the sights and the restaurants in the area and i am sure that when i will be back in Vienna i will visit them again.
"A lovely place to stay"
I stayed here for one night whilst in Vienna on a business trip. It's in a great location as it's right opposite a U-bahn station (Stadpark) and only a short walk from the old part of the city. The entrance lobby in very impressive and all of the staff were very welcoming. The room was large enough and had everything I could want (including dressing gowns and slippers). The breakfast buffet catered for every imaginable food group and there was plenty of choice. I would definitely stay here again
We came here for a medical conference The best thing about this hotel is the location It is right opposite the station for the underground so you can get wherever you need quickly and safely The service is very good and friendly Good wifi Comfortable rooms Lovely wide range/variety breakfast
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM