of TripAdvisor Travelers recommend this hotel
"Stay at HK island Shangrila Dec 2016"
We had an excellent & enjoyable stay at Shang, from the very well appointed spacious clean & beautiful harbour room to the cafe, pool, service & wifi connect were faultless & it was a wonderful & memorable experience.
"Still Fantastic But Some Flaws in the System "
The ISL is an institution you can not compare to a normal hotel. It is like the Peninsula or the Waldorf Astoria - the definition of luxury and hospitality. With over 100 nights spent here, we know every inch of the hotel and nearly every staff member. The general manager, Mr Donhauser, originally Austrian, is a landmark of the time where such hotels were the ultimate centers of gravity for a city and knows running such a property with style and discretion by every breath. His senior management staff is the best you can get in Asia. Amazing. This said, one who knows the place (like we do), sees signs of cost reductions everywhere. Something a that damages such a landmark and is not appropriate for the ISL. The food quality in the multiple Michelin stars restaurants on property has declined significantly. And no one seems to care about it. The owners might be a little bit under financial pressure, but the ISL has to be brought back to the glamour it deserves. Give Franz the freedom to do so! This hotel does not need corporate Bla Bla from the Shangri-la HQ.
"Excellent service with great dedication and attention"
Stayed for about a week for work and was thoroughly impressed with the level of service. The staff were always willing to go the extra mile, which was a great help for a disabled traveler. Additionally, the universal room was a lot more accessible than a few other hotels of comparable standing in HK. The bed was at a more reasonable height and the shower stall was of a decent size. The staff were also very ready to help with arranging the furniture and providing a whole lot of nonslip mats (probably my own paranoia but better to be safe). The staff also have me a hand to the adjacent office block each morning, which was really helped save me a lot of time and effort. Truly impressive!
"Service with a smile"
I have been staying here for nearly 15 years and It is still one of the best in Hong Kong. The staff are pleasant and eager to please. My requests are always met with a positive response and the staff take pride in their work. Their breakfasts are the gold standard and other hotels should take notice. However the rooms, although clean and comfortable, are starting to show their age and would benefit from a freshening in the next year or two. Besides that, it is a well located, well staffed hotel that I continue to look forward to visiting several times a year.
"Fab hotel in Hong Kong"
This hotel must have been one of the best I've stayed in. The room was large with a picture window & amazing view, the staff so very attentive & breakfast amazing. So much attention to detail throughout
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM