of TripAdvisor Travelers recommend this hotel
"A wonderful stay in spite of Typhoon Haima"
We checked into the Island Shangri-La the day before Typhoon Haima was expected to hit Hong Kong. Upon checking in, the hotel staff suggested we join the Horizon Club. The Horizon Club gives guests access to the Horizon Club Lounge where they have light snacks, water, soft drinks, tea and coffee available all day. The Lounge also hosts Champagne Happy Hour between 5-7 pm. Special thanks to Shirley who kept the champagne flowing. There is also a lot of food available – so much so that people may make a meal out of it; however, we had dinner plans each night so we really didn’t try anything. The Horizon Club includes breakfast and you have a choice of having continental breakfast in the lounge or a la carte and buffet options at Petrus. The hotel's location is also wonderful. It is very close to the Park and it sits above the Pacific Place Mall. We went to the Mall during the Typhoon. Most stores were closed, but it was nice to have an option to walk around and leave the hotel even if only for a short time. As a result of Haima, we ate most of our meals in the hotel. We loved the lunch buffet at Café Too. They have everything you could ever want: from dim sum to sushi, from Indian food to salads, from made-to-order soups to desserts – oh and they even had a German-themed section. The servers were incredibly gracious and very friendly. We especially loved Vicki who took wonderful care of us; she even created a massive dessert plate for us as the buffet was about to close. Thank you, Vicki. The Lobster Bar and Grill has a lively bar with very talented mixologists. If you like an Old Fashioned, you should definitely order one here. It was perfect. And the European bartenders are attentive and friendly. They also had a talented singer performing while we were there. I would definitely recommend visiting the bar. We also enjoyed afternoon tea in the lobby where they have a beautiful, classical string quartet performing. The musicians were incredibly talented and we really enjoyed listening to them perform. Finally, we ate in the Summer Palace. We sampled a bunch of dishes. My favorites were the stir-fried vegetables with pine nuts in lettuce wraps and also the steamed Shanghainese pork dumpling with hairy crab roe. The XO fried rice and the beef ribs were ok but not as memorable.
"An oasis in the storm!"
I arrived in Hong Kong with a typhoon warning. The Shangri-la staff was so very welcoming and helpful. I was greeted by Bernadette who explained all about the amenities that I would receive as well as explaining what the typhoon warning system means. The room was very large, I had harbor views that were spectacular. Breakfast at Cafe too was an extensive selection. Petrus Restaurant on the top floor was wonderful. The hotel is very elegant but could use an updating.
"Remains a fine hotel"
This remains a fine hotel and we were pleased to visit again after some years. Service is of high standard and the staff understand courtesy and service and what it means to the traveler. We found them all most charming, friendly and helpful. While we wanted for nothing during our stay, it maybe worth noting that the time is coming when a major refurb is needed to put some pep back into the property. The right time for this maybe after the construction of adjacent MTR developments. Notwithstanding these observations, we are glad we took the recommendation of Travel Specialists Mosman and stayed once more at the Island Shangri-La.
"Excellent option in Hong Kong"
The hotel has a quite historic feeling/ambiance with all the glamour that a Shangri-La can offer. Close to the beautiful Hong Kong Park, one can easily cross the park and get to Central, the heart of the city. Friendly staff, I was lucky to have met Bernadette Guevarra, who was not only extremely knowledgeable about the hotel surroundings, patiently explained me the times of services at the church, how to get there, and other options just in case I changed my mind, what a blessing for Island Shangri-La to have her!
We just returned from seven nights at the ISL, staying in a harbour view room. Our package included airport transportation. A Shangri-La rep was waiting for us outside baggage claim, and walked us to our car. Before we knew it we were at the hotel. Tim took us to our room, checked us in there. He also walked us through the room's features. Seamless! The room is pretty large by Hong Kong standards, with a very comfortable bed. The large marble bathroom had a shower stall and a deep tub. We had no complaints whatsoever. Our room was on the 53rd floor, which gave us access to the Horizon Club lounge. They had snacks out all day, and the food in the evening was substantial enough to make a meal out of it. There were also drinks from 5:00 to 7:00 in the evening, and I much appreciated the free-flowing Veuve Clicquot. Horizon Club rooms include breakfast. We had a choice of having it in the Club (our choice most mornings), the Petrus restaurant (excellent food with the best views in the hotel), and the buffet at Cafe Too (jaw dropping selections!). The hotel's location is great. It sits atop the Pacific Place Mall, which gave us something to do when Typhoon Haima kept us inside. The mall, in turn, sits atop the Admiralty MTR Station. Admiralty is a hub, so you can use the blue line to go east or west on the island. Or you can use the red line get to Kowloon; the Tsim Sha Tsui station is just one stop away. We wouldn't hesitate to stay here again. The hotel is quite expensive, but we feel that you get what you pay for. The service especially stands out. Every single employee that we encountered during the week was polite and smiling.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM