of TripAdvisor Travelers recommend this hotel
"A Place to be staying in"
ISL HK is a great place, with caring and compassionate staff who gave our family extraordinary services from front desk to room in beyond our expectation. We would like to come back to ISLHK any time again.
"Definitely a five-star place."
With beautiful staggering views, top quality facilities this place would be hard to beat. The care and attention of the staff to their service standards is very apparent. When you call with any request a concern they take it seriously call you back check up on you and make sure it was resolved. I had an issue with some sediment in the water and they called me back to check and then also sent me a letter apologizing and hoping it was resolved to my satisfaction. Also the concierge are very attentive and very helpful in trying to help you find your destination. They give you many options on how to get somewhere based on your preferences. These kind of standards are wonderful in Hong Kong but very few and far between in mainland China even in the same branded hotels.
"Superb Hotel with wonderful staff"
The Shangri-La HK Island is a beautiful and charming hotel, with truly amazing views. The Horizon Club Rooms and Facilities are typical of the Shangri-La but combined with some of the most amazing views of Hong Kong, they were superb. The breakfast at the Petrus Restaurant was included in the Horizon Club and was no less than perfect. The gym was well featured and easy to use. Check in was a breeze and the staff are individually excellent at their jobs. Nothing was too much trouble. The location was excellent as you can walk through Pacific Place to get to the Admiralty Line and you are one stop from TST. I have stayed in a lot of hotels in Hong Kong but I now have a new favourite.
"A magnificent hotel in the heart of the city"
This hotel was incredible. A beautiful location and everything you would expect in a luxury hotel. The staff was highly efficient and the restaurants offered you various types of dining. We loved the Japanese Restaurant and compliment Terence, the Assistant Manager on his attentiveness. Also Chloe, the Concierge, was exceptional. We could not fault this hotel. Also loved that it was connected via an elevator to the most amazing shopping mall I have ever seen! Wow!
"My new home in Hong Kong"
Simply perfection - I want to fault something, but I can't. It's impossible. I arrived at the Shangri-La after a very long flight and after a rapid check-in, I was in my room. I was greeted with one of the most beautiful views of the peak during sunset and a delightful jasmine & silver needle tea. Suddenly jet lag is a figment of my imagination, and I am energetic enough to head down to the Pacific Place shopping centre, and dine in cafe Too. This is a pricey affair but definitely worth it. The food stations are all incredible and suddenly you have all world cuisines at your fingertips. Breakfasts are equally amazing and much cheaper in comparison. There are also in-room dining options which cater for all tastes. The food is always beautifully presented and service is very prompt. The spa also offers a great range of treatments and massages. I went for a Chinese wellness massage and it was amazing. You will always get a brilliant nights' sleep of course. The mattress and pillows are a dream. This is a place you will not want to leave, so be warned. :)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM