of TripAdvisor Travelers recommend this hotel
"Memorable Stay and top class hospitality"
I stayed at the ITC Maurya with my wife and 9 year old son as part of my ITC Club membership rewards. The entire staff was really courteous and welcoming, and the service was outstanding - they were particularly very friendly with the children. The buffet breakfast was real good had a lavish spread. The check - in was quick and smooth. We had requested for a late check out and the hotel staff readily accommodated our request. Ankit Nayyar and his team at the front office in particular ensured we had a comfortable and memorable stay, even the smallest of details were kept in mind and addressed to in a very prompt manner Undoubtedly, one of the best ITC properties we have stayed in, thanks to the service and hospitality
Hii.!! I came yesterday with my parents and its was a luxurious dinner.we had dinner in the pavillion and we enjoyed it. We ordered for fish and chips and club sandwich, both were excellent.Thank you Achita for serving us.we enjoyed our dinner very much.😀
"Excellent hotel but a bit isolated"
We stayed in this hotel twice in April and must state that it really is a five star hotel. The staff , rooms and restaurants are first class, although the prices are a liitle steep, but you are in a top class hotel. The hotel is in the diplomatic quarter and as such is not close to the tourist locations. A taxi is needed if you want to go out. You cannot walk around the streets to visit places. Unless you pay extra for a room on the top floors with a view, you may end up looking at a wall or shrubery, but you don't stay in the room all day anyway.. Beware that the complimentary wifi, is NOT complimentary. They charge about £4 per day to use the wifi. If you fancy it, there is a nice pool but unless you are out touring, there is not much else to do apart from eat, drink, swim. There are lots of conferences, weddings or group events going on so the hotel is always busy, but there are plenty of staff, so no queuing for anything.
"Home Away from Home"
I had the most incredible experience at ITC Maurya thanks to Vineet Raizada, who is probably the best duty manager I have ever come across in my 50+ hotel stays per year. Vineet is always ready to go above and beyond and never leaves a request or problem unsolved or addressed to the best of my satisfaction. Always look forward to Maurya as my home away from home in delhi thanks to his amazing hospitality!
"Great hotel. Clueless front office staff,Luke warm service at the restaurant"
We stayed one night here after a day trip to the taj mahal. The hotel itself is well made and maintained, however the front office staff appeared to be inexperienced. There was no dedicated SPG checkin area. Zero recognition or recollection of spg platinum status. I had to wait 15 mins to checkin at 1030 pm! The breakfast was no better experience as far as service is concerned. We really lost patience after a few mins and had to summon the wait staff for coffee! This isn't what I expect from a 'luxury collection' spg property. In fact our experience here was a marked departure from the experience at other ITC properties, including ITC gardenia in Bangalore. Also, while paying they couldn't get my spg Amex to run through the machine. It went on time out. I settled in cash. The only saving grace was the upgraded room, thanks to platinum spg status. Also, during checkout a woman met me at the reception desk and was seeking feedback and I was impressed by her empathy. I wish I could recall her name. Attention to detail is lacking at this hotel
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM