of TripAdvisor Travelers recommend this hotel
"Excellent food at Pavilion !!"
Visited the restaurant with my spouse. Excellent food, great service and lovely ambience. Must try their Pasta and Sunbean coffee, the staff is always there to guide you and recommend what suits one's palate best. Must visit !!
"Another good ITC property"
I stayed here for one night for some official visit to New Delhi...the location of the hotel is very near to Chanakyapuri area where my workplace was...the room provided to me was small but neat..the breakfast was good, but the room service could have been better, considering that it's a ITC property..overall a nice stay for me..
"Hits and Misses"
Visiting an ITC always leads to hits and a misses. ITC hotels are better than Taj hotels but lag far behind Oberoi hotels. Let me starts with the hits. They had a lot of service breakdowns but the staff immediately tried to fix the problems (detailed later) with a smile and great service. The rooms were great. For breakfast, we used the 14th floor restaurant and Rajiv was always there taking care of customers. If you want to learn great restaurant service, have Rajiv wait on you. We could have been better taken care of. Finally, they have Bukhara and Dum Pukh, the best restaurants in India. Now the misses. Their online reservation system never seems to be connected to the hotel. They lost our reservation and we were stranded at Delhi airport until we saw a person with an ITC badge that helped us. They could not find our reservations and I had to give them a printed copy that I received from them. The breakfast restaurant on the lobby floor is a disaster. On the day we went for breakfast, guests had to seat themselves as the hostesses had disappeared. It was better than Taj Palace where we went one morning and the staff and managers run away when they guests ask them for assistance. Still a four star (Taj is a three and Oberoi a 5).
"Good hotel but could be great!!"
Stayed for five days on business accompanied by my wife. On arrival the hotel lobby is very impressive. Spectacular original art works on display everywhere and one can feel the wow factor. The staff at the front desk was also very helpful. Stayed in the ITC One junior suite which was very well appointed & roomy. Now for the negatives. Apart from the front desk staff, most other staff members lacked the "can do" spirit demonstrated by Oberoi or Taj staff members. One example was our seriously negative experience in the Golf Bar which I have reviewed separately and am repeating here. Our room faced a garden (see attached photo) and for two nights there was loud music playing late into the night. Very annoying. Overall it's a good hotel and choice of many Heads of States, but for my money I would revert back to the Taj property next door any time.
"Very good luxury hotel"
The only factor I choose this hotel for first time: ITC brand. It doesn't disappoint me in some sense. The ambience was very nice. I like the entrance hall ceiling. Room were just amazing with excellent bathrooms. I never been to such bathrooms with shower rooms. Beds were nice. Gym was nice. Breakfast was not having good variety but taste was good. Pool was under maintenance so not able to use it which made me upset that time. Staff members were very helpful. The biggest issue for this hotel is its nearby area. No happening place very close, you need to go to CP for that which is 9 km away.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM