of TripAdvisor Travelers recommend this hotel
"Cousins wedding "
Few positives and few improvements needed. We are extremely experienced travellers with excellent knowledge of 5 * hotels having stayed in a lot all over the world. Unfortunately maurya did not live upto 5* expectations. There were definitely good things but things that require improvement. 1) initial room we received was of poor quality, dirty carpet, headboard and shower curtain in bathroom ( shower curtains should not happen in a 5* hotel). We were given an upgrade. View however was terrible with that of a satellite dish and nil else 2) internet charges should be a thing of past plus not clear at all that you have to pay and keep renewing payment daily when sign in 3) very very cool in main lobby etc - poss AC too strong 4) some live music would be nice in lobby on regular basis 5) service on occasions was slow /or required multiple prompts. 6) pavilion for breakfast was occasionally not clean - I.e slow service and slow in cleaning tables from previous users Food was of high quality in Bukhara. Housekeeping was of a good standard. Spa and gym were nice - used gym few times. Managers cocktail reception was nice
Stay was really awesome with no complaints whether it be of the efforts made to put in a good sleep to room service. It made my strenuous business trip quite eventful with all the efforts in providing me a good rest. The reception at The Towers were even very helpful with helping us with a packed breakfast when we had to leave at 5 and with our checkout. They also helped put me in a non-smoking room in an area without smell of smoke. This was a huge relief.
The hotel is overall a total Business affair. But the team does not really have any coordination between their front desk and all the other teams, the travel desk for instance. I called them to book a cab for pickup from airport and I was connected 100 times to different departments but not one was able to make a reservation for the cab. Each one connected me to some other department. Their on hold raaga talks about "hospitality is an inspired expression....etc" , I think they need to rethink on this as it is nothing close to it. When I questioned one of the members as to why they are unable to connect me to the exact department, instead of being warm and polite, had a very rough tone and answered that its not their responsibility to do so...extremely unacceptable behaviour from a HOTEL of this STATUS! Very disappointed for the amount that is being spent. I would rather stay in a place which is more organised and warm and polite.
"Good but not for me"
It's all there to be a five star hotel but it lacks a peaceful and cozy atmosphere. My stay in the ITC did not start very smoothly. The driver of the hotel was not there to pick me up from the airport (I read more complaints about this on Tripadvisor). I had to phone the hotel to ask where the driver was. 15 min later he arrived. After a 40 min drive I arrived in the hotel where the slightly arrogant front office man wanted to upgrade me from a club non smoking room to a bigger smoking room, he informed me on forehand that it was a smoking room though. It was very busy in the hotel and the entry hall was full of people and noise. An employee told me it was always like this. It made me feel like arriving in a big accommodation factory in a slightly posh district (embassies area). For Indian standards the prices are very high, comparable with European 5 star hotels. Wifi is only free if you book a room via the homepage of the hotel. A taxi to the airport is 1.750 rupee, not really a lot but I paid 700 rupee when I arrived in Delhi two weeks earlier when I staid in a smaller hotel. The prices in the restaurant are high. Last remark: the water in the pool was very very cold and the pool very small. Conclusion: the ITC is not a bad hotel but I had the feeling that they couldn't handle the amount of guests. Unfortunately it did not work for me. To my opinion there are nicer hotels with a more personal touch and a less seen and beeing seen atmosphere.
Whenever I visit India and am in Delhi, I stay at ITC. This is my seventh visit to ITC and each experience has been wonderful. The hotel property is beautiful and the hospitality that the staff shows us is incomparable. The hotel reception manager, Rohit, is excellent and despite interacting with so many guests, he gets to know you personally and addresses you by your name even when he meets you elsewhere in the hotel. He goes out of his way to see that you are comfortable and takes it upon himself to see that you feel at home. The hospitality does not stop at the reception. Same philosophy is carried on by all staff members. I have food allergies and I can not have dairy or gluten. The Pavilion Restaurant manager, Anurag, made sure that all my dietary needs are accommodated by introducing me to the chefs. The chefs are truly to be commended. The chefs, Sudhir, Anuridh, and Jayesh are truly amazing. They very willingly speak to me at each meal and cook whatever I have requested being careful with all my dietary needs. Whatever I have asked for has been cooked by them. None of them ever said "No it can not be done". The only answer you hear is "yes it will be done". Sudhir who is one of the Senior Sous Chefs even gives his personal cell number so he can be reached anytime even when not on duty. Sudhir makes it his personal responsibility that every guest is well fed when staying here. This philosophy is carried by Anuridh and Jayesh as well. Each one prepared phenomenal dishes, including Kathi rolls, butter chicken without dairy, millet rotis, and gluten and dairy free pancakes. I have traveled quite a bit to various countries across the world and stayed in nice hotels. But ITC truly takes the prize.... it is truly home away from home!!!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM