of TripAdvisor Travelers recommend this hotel
"Bad Receptionist and service "
He's not good behavior reception, if them answer you need rooms pool views and so bad service for rooms, you must ask them to provide all things in room. I am surprised when talk with room service she can't take action for your need.
"Excellent hotel "
We arrived from our very long journey from the US for our anniversary trip. Prior to the trip, the hotel was in constant communication with us regarding arrivals, spa booking etc. Due to my husbands platinum status and our anniversary celebration, we were upgraded to the best room on the property. The resort is beautiful and truly had the best service. We indulged in a couple's massage at the spa and it was amazing. We were lucky to have swim in the Dead Sea pool in spa and in the actual sea due to mild temperature. The hotel provides mud for your convenience. Excellent location. Overall, I would stay here again in the future.
"Great individual treatment!"
Review based on: Stayed for 1 night on Valentines Day. Hotel is as expected for a 5-star hotel in terms of being very clean and having great grounds (private access to Dead Sea, infinity pool, great hall, etc). What made our stay unique' 1.) Received a free room upgrade with Sea View (room 514). 2.) They had 50% off on the couples massage (usually c. JD160), awesome massage (by Victoria and her colleague) and great facilities (as part of spa package you get access to the dead sea-water pool, hamman, sauna, whirlpool, snack before and after the massage). To be honest though, I would not pay JD160 for it and wait until the next holiday in a generally cheaper country. 3.) At the Italian restaurant we received a (complimentary) surprise chocolate dessert and a rose (for the girlfriend). Worth mentioning here are Nouti and Ashraf who took great care of us. 4.) In general the staff here is really friendly, starting from the security men who check your car at arrival, the front desk who allowed us to go to our room before 14:00h, spa staff and pool/lifeguards who drive you up and down to the dead sea with their golf car (funny guy: Ferris)
"Best hotel in Dead Sea"
I always feel comfortable when ever i stay in this hotel. Great service, various outlets, specious pools, amazing spa and the most important delicious food :) Convenient for both families and couples. Highly recommended
"Bad at all levels "
First they hold me for so long due to mistake in name by them Then I ask him to get room with view he laid to me saying you having perfect view then it seems it's worst between my colleagues Bad access to sea no beach Food so low quality Take my advice and go to Crowne plaza
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM