"Great Place to Stay"
I have been using this hotel for more than 4 years now every time that I travel through Dubai and have had a great stay here, great large rooms Bar / restaurant with gym and pool for you rest and relaxation but recently they had all the rooms renovated which has made the room even better then they were before, moved one of the restaurants to the ground floor and other modifications which makes this 4 Star hotel rival to any 5 Star hotel. Great for single or family and in close proximity to everything in Dubai.
"In room telephone does not work, HSIA slow and have to pay for Premium internet !, lost my shirts,"
Day 1 check in- booked a standard room and was upgraded to a suite. Nice surprise. - Day 2 - Thats where it ended. I needed to order a sandwich - phone does not work in room. Obviously not programmed correctly. The short cut keys don't work so I have tried 3 x times already to walk to reception to ask for a food menu, where are my shirts for pressing that are now missing that I handed in this morning ( by the way I had to walk to reception to ask for laundry bags as nine were in the room and also the phones don't work; I need to order a sandwich. 30 minutes later I am still in my room, my shirts have re appeared - un pressed... screwed up in a bag worse than when I handed them in. I still don't have a working phone in my room, and I still do not have an in room dining menu. Please help! I am paying for a PREMIUM internet service - that delivers 2.01 mb down and 2.06mb up. This is slow for PREMIUM and I have to pay for it. I also have to re - authenticate my lap top every time I log in ( I have taken pictures of this).As of now I have asked to moved to another hotel. I still don't have phone in the room so will no doubt walk back to reception in another 10 minutes to find out what is the status...... right 10 minutes more have passed; I now complete this review to walk downstairs to reception to enquire what precisely was meant by the front desk lady when she stated that there would a menu sent right up. I have just had maintenance come to my room to replace the none working telephones. Still no menu and still nobody to come and get my bags and find me another hotel Unbelievable ! AVOID this place unless you want to get high blood pressure and frustration.
Location pretty poor, need to get a taxi pretty much everywhere. Staff quite arrogant, unable to take responsibility when things go wrong. Took a shuttle service to the beach. Was told if no space in the shuttle back to take a taxi which the hotel would pay for. Did that, and the staff said they would not pay. Free wifi only in lobby and pool area but not specific when you book. If you buy for the room it's around 200aed per night which is a rip off. Key card kept not working in the first few days which was annoying. All in all, pretty disappointed. Was expecting better for a 4star restaurant. Although the room itself was fantastic! Spacious and with all the normal amenities a room should have.
Great Hotel, conveniently located and well priced! These three words can describe all dimensions of my stay in this very nice hotel. Staff service was excellent, breakfast buffet to cater for many different tastes and convenient location. What else do you need'
"Family Holiday "
Hi! I booked online to stay at Jumeira Rotana from 1 November 2016 until 8 November 2016. We were greeted by the most friendly manager ever Rami, who hugged us and greeted us with the most welcoming smile ever. 😄😍🙌🏻🙌🏻 We were given an exceptional suite throughput our visit on the second floor with overwhelming views of the city and Burj Khalifa. 🙌🏻🙌🏻 The room was recently refurbished to a very high standard with bath/ shower, and walk in shower facility, two toilets, bath robe, hair dryer etc.🙌🏻🙌🏻👍👍 The suite had two televisions, large three piece sofa suite, tea / coffee facilities, huge wardrobes with safe, scales, slippers etcbalcony, new carpets and the best most comfortable extra large bed. 👍👍🙌🏻🙌🏻🙌🏻 The house keeping was awesome with rooms made up twice a day, morning and evening, with very friendly housekeepers who made the stay extremely comfortable with emphasis on detail right down to water bottles being supplied day and night.👌🏼👌🏼👍👍🙌🏻🙌🏻🙌🏻 The hotel has undergone a complete refurbishment of the lobby and reception area to a very high standard. This makes the hotel stand out with very good lighting ideal for business trips too. 🙌🏻🙌🏻👍👍👍 There is an amazing choice of restaurants and food within the hotel. The breakfast offers a variety of British and continental breakfast. The security staff are very friendly and courteous especially Bilal, Kamrul and Qasim. 😀😀😀These guys work very hard to ensure everyone is safe and provide a very thorough efficient service. Missed seeing head of security and the other friendly manager Noor ☺️ There is an amazing swimming pool on the rooftop as well as a nice sauna and gym 👌🏼👌🏼👌🏼🙌🏻🙌🏻🙌🏻😀😀 This time Pizza Hut had opened up near the hotel, and as always the good thing is most restaurants are open until 4 am very near the hotel😎😎🍟🍟🍔🍔🍕🍕🌯🌯🌮🌮 I would highly recommend this hotel to everyone as all the management and staff are so friendly. A special big big thank you to Rami for making our stay extremely wonderful and very special. Would also like to thank the wonderful housekeepers and Firdous as well as Bilal, Kamrul and Qasim. Thank you Jumeira Rotana for the best holiday ever. See you in 2017 😍😍😍❤️❤️❤️
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM