of TripAdvisor Travelers recommend this hotel
"Great NY Hotel"
We checked in on Feb 21 and will check out Feb 28. Very high end hotel with very quiet room in excellent location on Central Park South. We enjoyed proximity to all areas of the City. South Gate Restaurant very good - high quality with prices to match. Felt secure there with superb hotel staff and professional security. Even free coffee for guests!
"Nice start to a business trip"
Traveling for business I frequently arrive well before official check in time. I arrived at the property at about 10:30am and there was some confusion among the staff where I should go to check in. Apparently there had been an event that morning that required them to move check in from one side of the lobby to the other. They were in the process of resetting things to the normal configuration when I arrived and it took a minute for them to determine which side of the lobby they needed me be. This was really no problem for me at all, but clearly created concern for the staff as they were very apologetic even though I really only had to walk about 30 steps total before we they got everything figured out. Given the shift in check in operations there was a bit of a challenge for the staff to get logged in to their system to check me in. Again, this was really just a minor delay, but the staffs clear concern for my time was evident as they were extremely apologetic. I suppose if I was in a major rush this may have been a concern and while it was not a concern for me at all I did appreciate that they were mindful of the delay. It was pretty obvious within my first 5 minutes there that the staff at this property takes customer experience seriously. While my room was not ready, which I did not expect it would be they quickly stored my bags and provided an access card to the lounge, which was great because I really needed a coffee. The lounge was well appointed, comfortable and easy to navigate. My status warranted an upgraded room with Central Park views. While this wasn't important to me, as I didn't get back to the hotel until it was nearly dark, if you were on vacation or views are important to you, especially if booking and paying for the park view but even if upgraded, I would request 10th floor or above. I was on the 6th floor and while I faced the park it was pretty much tree level so you really did not see much of the park. The food in the lounge in the evening looked very appealing and had a lot of options although I did not partake. This is probably a NYC thing but all adult beverages where for pay on an honor bar system, many Marriott lounges have some or all free options during the early evening hours, but not this location. Just something to keep in mind to calibrate your expectations if you are an elite rewards member. I did enjoy the breakfast. The food was great and there were enough seating options that I was able to conduct a business meeting in the lounge at breakfast. Every interaction with the staff was positive and while I did not have any issues that required special attention my feeling was that if I had it would have been handled with style. Located on the south side of Central Park, the Essex House is a easy walk to Radio City Music Hall, MOMA and I am sure many other NYC areas of interest that I did not walk past on my way to my office. The JW Marriott Essex House will be at the top of my list the next time I am booking a trip to New York.
"Christmas Concert in NYC"
My favorite part of staying here was the location. The hotel was very nice and what you would expect from a JW, the concierge lounge was to small for the volume of people who had access, the location to main NYC attractions is the big draw and why I am happy to have stayed. The bellman was uniquely friendly and made us feel right at home. Overall nice staff and would definitely stay again.
"Right on Centrak Park"
A great hotel that's easy to find by car; but you have to pay attention and watch out for the horse-drawn carriages. They make a great Sidecar at the bar. You can catch the "A" train at the subway station at Columbus Circle. It is 15 minutes to The World Trade Center and one hour to JFK Airport Howard Beach Skytrain station.
"weekend in ny"
besides check in everything was almost perfect .We waited almost 20 minutes to check in but that was the only down fall about the weekend. The room was small but very clean and well stocked , We were directly across the street from central park which was the main reason for staying at this hotel...all and all a great place to stay for a get away in NYC
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM