of TripAdvisor Travelers recommend this hotel
Christmas in New York was made particularly memorable by my stay here. All the people I met and who took care of me during my stay here made all the difference: smiles greeted me and ready hands took my luggage or baggage. Really great staff!
It was interesting to read that other guests had similar housekeeping annoyances as we had. Upon returning to our room we found that there was only one bath towel so I called housekeeping to ask for another. After all, there were two guests in the room. Housekeeping said they would take care of the towel. Forty minutes later l called again and there was no answer. I called once more and the response was that I had just called and they would be there soon. The towel never arrived. Upon checking out, we mentioned it to the desk clerk and he said that one towel was standard operating procedure which, was more insulting than not getting the towel.
"Good but a few anomalies "
The location of this hotel is superb if you want to be out of the bustle. When I stay in NYC by myself on business I prefer to be lower down town closer to Time Square but this trip was a treat for me and my wife and I booked a suite at Essex House with a view onto Central Park. There are many subway options in close proximity so getting around Manhattan is easy from this hotel. Broadway and Time Square are an easy and pleasant walk down from Central Park and Bloomingdales, Lincoln Centre and The Met are also easily walkable ( Carnegie Hall is round the corner). The hotel is comfortable and perhaps a little tired. Our suite was very comfortable but a few observations: - while there's a good champagne (Louis Roederer) in the mini-bar, the glasses are plastic ! - the bathroom is spacious and could accommodate a bath but there's only a shower ..... and the water pressure is strong but can't be adjusted ( only temp can be adjusted) - the air conditioning is good and quiet - the Aromatherapy bathroom accessories are excellent - the prices for breakfast and room service are steep ..... there are many excellent breakfast options in close proximity that are half the cost. I'm glad we chose to stay here on this trip but I'm sure I'll also consider other options on our next visit.
""Decided to stay at the Essex House for a treat and was very disappointed!""
My husband and I are frequent visitors to New York. We have a daughter who lives there. On our last visit we decided to treat ourselves and stay at the Essex House on Central Park South. But we were disappointed right from the start. The room they gave us was small. I think it was really a single. It had one robe and one pair of slippers and a closet like a broom closet. We were there for three days and the entire time there was an empty refrigerator left on the floor. The tub was clipped up and the water did not drain properly. At the end of a shower you were standing in about 6 inches of water. The rugs were a bit dirty and the woodwork banged up. In general the service was good. Breakfast was fine. I did order room service one night and was in a bit of a hurry. They were very prompt in getting my food to me. And housekeeping was fine. I have stayed at many Marriott hotels in many different locations. They have set a standard that I have come to expect. The Essex House fell short during this stay.
"Best way to spend our last night in NYC"
My husband and I stayed here with our daughter who had just had brain surgery at NY Presbyterian. We had been staying in another location for two weeks closer to the hospital and came to the Essex House for our last night in NYC before heading home. We were exhausted and emotionally spent when we arrived. Walking into a Marriott is like coming home to us. We were treated so kindly by the receptionist and she even upgraded our room. (I think she could tell how much we needed a moment of peace after the chaos we had experienced). I wish I remembered her name, but she asked me if she could give me a hug and I will never forget her compassion for me as a person in that moment. What a fabulous employee to have on your staff! We had the most peaceful last night in New York and were finally able to get a good night sleep. Thank you so much Marriott Essex House for being a top notch hotel chain. We will be back in June for follow up appts and hope to get to stay here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM