of TripAdvisor Travelers recommend this hotel
"Hygiene and cleanliness"
Great staff very clean rooms. A really nice touch is that the cleaning staff comes three times a day. The rooms always feel fresh and clean, Vannesa makes sure that we always have what we need. Aside from being respectful, the staff is very sharp and always keep the rooms tastefully furnished.
By far the best cuatomer service I have ever experienced. Anywhere. The staff was friendly, knew my name even though my atay was short. The concierge staff was very helpful in everything and always had a smile on. Probably the best hotel I've ever stayed in.
The hotel is beautiful with very nice style. The room extremely comfortable and clean, very rare to find even in top hotels. Most important: the staff. They are kind, always treat you with respect and helpful.
We were with my wife and my two children. Everything was very good especially the kindness of the staff. We want to highlight the special behavior of Miguel an excellent bellboy. Also Alejandro, Geraldine and Mayrna were excellent at the executive lounge.
"Great hotel but disappinting spa facilities"
Stayed here for couple of night while on business, service was very good, rooms spacious and comfortable. Concierge has arranged taxi that have taken us around the town to visit sites. Taxi service was excellent and affordable. I have also went for a massage. Massage was very good, however the spa facility leaves much to wish for. Waiting/relaxing area is cold and uninviting. Launch chairs have stained and dirty covers, treatment rooms have such thin walls that you can hear people talking at the check in desk. Big disappointment.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM