of TripAdvisor Travelers recommend this hotel
"In 2 minds......"
As you arrive at the hotel and go through the obligatory (and highly annoying) security search procedure the walk to the building reveals a stately lobby. The staff are friendly and professional and the check in procedure was seamless. The hotel doesn't offer much in terms of entertainment apart from 1 bar and a few restaurants. The bar itself is only really busy on Wednesday's during its 1 for 1 special. The room was well appointed as expected. Breakfast was buffet style and very good with all ingredients being fresh. The hotel itself is not in a great location as everything worth going to is a cab ride away. Nothing really within walking distance, hence the negative point.
"Outstanding Service "
Have been coming to this hotel during business trips for a few years now and the level of service from all staff cannot be faulted. Especially staff at the "Cakebox Cafe" and "Blue Martini" bar. This month I stayed for 2 weeks and wanted for nothing. Have to say JW Marriott Jakarta and Marriott Bangkok Soi 57 are by far the two best hotels I stay at regularly. Staff always remember my name and no request is ever refused. Even if not on the menu or in stock they will go the extra mile to try and accomodate. Always happy, always helpful and always make you feel completely at home. Will continue to stay at JW Marriott Jakarta for all my future business stays. Thanks again guys for another very comfortable and welcoming stay.
"The Staff are SUPERB!"
Though the hotel rather dated, staff here are amazing and lives up the famous JW Marriott services. Did not manage to get their names, but every one of them are amazing. From the front desk, security, towards the restaurant staff! Kudos to the team!
""home sweet home !" at Jakarta"
It's been a year i need to go back and forth jakarta - singapore for business trip; practically almost every week need to stay in Jakarta. Atter work whole day, often need to work night and weekend too, i've been so lucky to have JW Marriott for place to stay. "home sweet home !", it's what i think each time I go down from taxi reach hotel entrance. one day they even embroidered the pillowcase with my name so i feel at home during my stay :) Hotel staffs are so friendly to make our stay so comfortable. starting from bellman, Mr. Tono, Tio, Marolop and Abdul are always ready to help you to bring your luggage, and Ms Cindi will open the hotel door for you, Once you reach hotel lobby, Front desk people will be there. they are so helpful to serve your requirement from check-in, check-out, also any possible things such as bandages, betadine or nail clipper or even mineral water should you need one of them. after a hectic day, it's always so nice to be greeted with such friendly smiles from frontdesk people, they are Ms Dora, Tari, Ledi, Putri, Octa, Yenny, Evi, Dinar, and Mr Rowdy. also Ms Dwi, Ria, Daniya, Mr Ditho, Rizki, Adit and Satrio. You can get help too from concierge people for other service such as booking transport,etc. they are helpful and will be ready to help you - Mr Bambang, Wino, Heri, Budi, Gio, Dhona, Andri, Ronni and Ms. Vensca. hotel lounge is large with good city view and every day will have different menu from japanese, chinese, italian, indian food, etc. great and friendly staff will serve you till 11pm everyday - they are Ms Wenny, Dina, Tyas, Dewi, Nikita, Aulia and Mr. Eto. housekeeping will keep your room tidy, check them twice a day, thanks to my last stay room attendant - Alfian that ensure i enjoy my stay there. someone need to overseeing all these, thank you Ms Gischa for coming every morning and check everything need to be ready for guest, so we enjoy our stay. keep it up guys, it's so enjoyable to stay with you.
stay for a night, the staffs are very attentive and always try to help. Breakfast spread are great and lots of variety offers. Overall, nice hotel with a wonderful staff! Keep it up and definitely will be back again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM