of TripAdvisor Travelers recommend this hotel
"Great hotel "
A wonderful hotel! Well located, big rooms, super staff! I would certainly return and definitely recommend it! It is not on the beach...this is in business Miami. We didn't even miss it! Lovely area to walk in.
"Good location, good service, but not up to par for a JW Marriott"
JW Marriott Miami Arrival experience: Arrived about 11:00 a.m. on a Thursday. Fairly quick check in. Clerk gave me the choice of a room with two double beds immediately or wait for my preference of a king size bed. I chose speed. I went into room 2110, and it was hot! The A/C was set on 72 but the actual temperature registered 75. I returned to the front desk and asked for a different room. I was given room 1110, and it was just as hot. Room (general): typical Marriott room. Furniture was clean, but the room seemed a bit worn overall. Had typical appliances like TV, mini refrigerator (stocked with items for sale making the refrigerator impossible to use), tiny coffee maker, etc. The air conditioner didn’t work properly as noted in the arrival experience section (also see photo). I called the front desk later in the day because the temperature had not decreased after four hours. A maintenance crew came up and worked on the a/c, and it improved later. The carpet had some stains (see photo of one clear example). Bathroom: Nice bathroom overall but the shower/tub enclosure had some mold issues. The shower/tub mold swayed me away from taking a bath; it was just too ugly. Good counter space and good lighting. Effective hair dryer. Bed: good Marriott bed and pillows Housekeeping: average Restaurants: I didn’t eat at the on-site restaurants, but I did try the concierge lounge’s free dinner snacks and breakfast. Both were good. The lounge staff was great. I attended a large profession event that was catered, and the catered food was good for a buffet. Grounds: limited, city grounds Gym and Pool: The pool was closed for renovations. I didn’t have time to view or use the gym. Parking: I took Uber from the airport. So I didn’t park a car. But on-site valet parking is available. Staff attitude/service: Overall good. My departing flight from Miami was late in the evening. Even with late checkout at 4:00 p.m. I had some time to kill and work to complete before heading to the airport. So I asked the front desk staff to allow me access to the concierge lounge for a few hours. The clerk helpfully provided lounge access. Misc: photos are of room 1110. I attended a professional conference hosted at the JW Marriott. The conference was held in large ball room. The facilities were fine, but the temperature was a roller-coaster. The lack of proper temperature regulation in the ball room coupled with the air conditioner problems I observed in two guest rooms indicates a broader problem with facilities management at this hotel. Tip: Uber to/from the airport costs about $15-17. About the overall rating: For a JW Marriott, this hotel is subpar given the facilities and cleanliness issues I observed. That’s why I provided an overall average rating. Even at a discounted group rate of $309/night, I still expect clean carpets, a working air conditioner, and no ugly mold stains in the shower area.
"A customer since it was open. "
I have been visiting the hotel since it was open in 2001. ( i believe ). Service is the key to the hotel. Breakfast at Isabella's and Elsa's omelettes and fried eggs, simply excellent Rooms are nice and confortable.
"Old hotel in a good location"
PROS: -Location is great. Close to restaurants, CVS pharmacy, Whole Foods Market, etc. - Breakfast buffet is good. It has many options and the price is very good ($17 per person). CONS: -Old and smelly rooms. Not acceptable for the money they charge (about $300 per night). - Most expensive valet I have found. It is $40 per night. - There is no parking for visitors unless they want to pay the valet service.
"Great hotel, great location"
This is great hotel on Brickell, excellent location, nice spacious hall, friendly staff, if you are lucky on the research you can find a good price, luxury room, big flat screen tv, Marriott worth the money, I will repeat.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM