of TripAdvisor Travelers recommend this hotel
"Great location. Absent Service Supervisor."
Was working in the financial district and this area was perfect. There are many wonderful food options, and it is in a safe neighborhood. Hotel was very clean and upscale however not everything was to my satisfaction. Firstly, the bathtub in my room was not properly sealed. There is a gap without caulking between the bathtub and its surrounding area. This is pretty surprising shotty work for a JW. Anyways, I found there to be water accumulation on the carpet surrounding my bathroom. I called the front desk and they cleaned it all up while I worked for the day. When I got back to the room although it was clean and dry it still smelled as you can imagine it's too hot and humid in Miami to have damp carpet. I didn't complain. That night I went to print out a shipping label and put something in a package that I brought with me to the hotel. The package was brand new, and on top of my luggage (nowhere near a trash can). The package was missing. I called the front desk and asked them if they had something I can use as apparently the maid disposed of my package. They could not give me anything but offered a manila envelope, which was too small for my item. I told them that I'd have to buy one from a pharmacy which is thankfully close by. By this time post offices were closed. The front desk did not offer to pay for the new box. I emailed Anastasia, the Service Supervisor about all this on 12/5 and she has not responded 3 business days later. Overall, my stay was fine but I expect more from a JW in terms of customer service. Hopefully that helps! Avoid maid service as who knows what housekeeping will decide to take or throw out.
Very good location in Brickel easy to acces and leave, good service, the buffet is good so the service in there is, the rooms are ok, they are clean and comfortable, as any Marriot good decoration but not fashion, classic.... good place to stay
"My home away from home."
I have been traveling to Miami on a weekly basis for business since August. Tried a few hotels before settling on JW Marriott as my home away from home. The front desk staff know my room preferences and always try to provide a good room. Once a week I go to eat at La Terraza restaurant. I would like to especially call out one of the restaurant staff Mr. Michael Moon who always strives to make my dinner experience great. I have had other staff wait on me but Michael goes out of his way to provide good food and service.
We stayed in the property for 3 days just a short getaway. The property is in great condition and I love the facilities, basketball court, indoor golf class and the spa. Front desk agent was friendly and our server at the restaurant, i forgot the name was very knowledgeable and professional. Will stay in this property again when I visit Miami next year.
"Height of Luxury in the heart of Downtown"
A fantastic experience in every facet. The room was ultra-modern and extremely well appointed with a brand new curved HD TV and an opulent and spectacularly lit bathroom. The room has an excellent desk and work space. The Valet service was prompt, the rooftop pool was so relaxing, and the food was outstanding. I highly recommend the Cuban sandwich. The location in the middle of downtown Miami is extremely convenient for business and the hotel is surrounded by great dining. The concierge lounge is deserving of particular praise. Being open and well stocked 24/7 is a rarity for concierge lounges and I was extremely thankful for the excellent service there during the morning breakfast. This was a fantastic stay and makes me even more inclined to stay at JW Marriotts in the future.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM