of TripAdvisor Travelers recommend this hotel
"Excellent Service and Support "
The team at the JW Marriott were brilliant during my recent stay. Having recently developed some personal mobility issues I was a little apprehensive about a city break, but everyone made sure that I had no problems. I would particularly like to mention the help received from Ms Young-sil Yang in ensuring the suitability of our room, the wheelchair availability and for helping me to spend quality time with my friends at a get together at the JW Seoul - a big thanks to you and the whole JW team.
"A Welcoming Smile"
After an almost 15-hour flight from Dallas and a nice trip through customs, I was completely beat. Upon arrival at the JW Marriott property in Seoul, I was immediately greeted by bell staff who promptly took my bag and escorted me to the front desk. The front desk staff were especially helpful and efficient and could probably tell I was tired so they swooped me off after a quick, but very pleasant check-in, to my room. My room was a high-floor city view and was very comfortable and the bathroom was large and luxurious with separate steam shower and bathtub. Overall the room was exactly what you would expect from the JW Marriott brand, with a little something extra. The extra I am referring to is the Dolsot Bibimbap they have available on their in-room dining menu. The rice was hot, steamy, and crunchy with a bunch of tasty vegetables and beef piled on top. I think I ordered it twice during my stay and was absolutely thrilled each time. Alas, my time in Seoul had come to a close and it was time to check out. The process again was efficient and the front desk staff were very polite. Another wonderful point about this hotel is that it is located next to several options for getting to Incheon Airport. There is an express airport bus right outside of the property (around the back by the department store) and it was a quick 40-minute ride to the airport in an air-conditioned coach. Of all the awesome things I was able to experience during my visit to Korea, one of the lasting impressions that was made on me was the warm greeting and smile that I received when I arrived at the JW in Seoul, the first of either since arriving in the country. Thanks so much for making me feel so welcomed!
Dean in the executive lounge absolutely amazed me! I asked him for directions to go to work using the subway. Dean helped me and could see that I was concerned that I might get lost. Dean took me to the subway station, purchased my ticket and brought me to the train tracks and showed me where to go, drawing me a map with each and every stop. He then made return trip directions for me. I've never encountered such kindness before. The staff at the JW Marriott exceeded my expectations! This is a very special hotel! Dean exemplifies outstanding service!
"Good stay, easy location"
We stayed three nights in this hotel. The stay was good. The hotel is ok amd comfy enough(also it is starting to be a little bit old) the location is very practical, close to bus station and subway. Nothing special around the hotel except for shopping malls. Service was good, polite and helpful.
"A bit confused by finally got it right"
This is not the first time we have stayed at this hotel. We pick this hotel mainly out of convenience. We had a party of 6 and had requested joining rooms for two of them due to small children. After much confusion we found out the joining rooms weren't available upon arrival. We did end up getting joining rooms for two of the Nights. It was quite confusing for everyone but all was sorted out at the end. I felt the front desk was very helpful and was willing to solve the problem. The rooms probably will need a little update renovation since some hardware was showing fatigue. Overall we had a good experience here and will come again in the future.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM