Great hotel....love itComment of K. Andy , Indonesia the 2016-03-22
We organized an event at JW Marriott KL in September 2016. The amenities of this hotels was superb. Their staff were simply great and friendly. To be more specific Mr Armin and Mr Fuad was so attentive and this definitely added to the excellent service of the staff and the Food is super delicious. Not forgetting the banquet staff who has worked extra miles to make our event success.
We stayed for 3 nights and received wonderful service throughout. Osama and Mazem from the Concierge and the rest of the team helped us a lot. Breakfast was amazing too :) fabulous hotel with outstanding service, wish we could stay longer! Spa treatments were great, very friendly staff!
This hotel is located in center of KL with courtesy shuttle service between the hotel and KL International Airport, if I'm not mistaken. In case you are in hurry mode, you have option to take taxi from the airport at reasonable fixed price. After stepping in the entrance, you will realize conforable atomosphere. Shopping mall is next to the hotel. And you can enjoy walk aroud for your fun. The quality of service is above the level in almost all aspects. If you are member of JW Marriott, this hotel is one of best which I can recommend to stay for both business and leisure.
"Luxury in Middle of KL"
I always stay at Marriott world wide. I like the familiar surrounding and expect same standard of service across the world. This JW Marriott was same as expected plus great location as it is next to Pavillion Mall and walking distance from KLCC and Suria Mall. 13 restaurants within the Hotel complex, all halal except the Chinese. Open till 2230 with the Lebanese Tarbush open till 0130 am. Hotel is a little old but is under renovation so not a big challenge. Lifts tend to be frustrating as u need to insert a key card to access and slots are narrow so u need to have a steady hand but if one card lots green then u can go to any floor. Slightly smelly in lifts and room but again I hope renovation will help. Overall I like it but would expect improvements after renovation. Will stay here again as JW Marriott is still the standard bearer across the world.
"Great place to stay in KL"
The JW Marriott Kuala Lumpur is a terrific hotel with great service and very nice rooms. When I am back in KL in the future I will be staying there. The limo service from the airport to the hotel uses excellent vehicles.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The refurbishment work is scheduled from 10am until 6pm and the programme will be completed by September 2017.