Great hotel....love itComment of K. Andy , Indonesia the 2016-03-22
"executive lounge management"
great stay, despite and beyond the current massive renovations, a huge piece of work which the hotel is managing well. loved being able to avail ourselves of neighbouring Ritz Carlton's spa facilities. just a quick note about Reza the manager of the executive lounge, who during our two-week stay instructed his staff to tell guests that they could not wear slippers, Crocs, flip flops and the like while inside the lounge. the way it was done — getting staff to tell guests that their footwear was a bit off that day, would you mind changing into something more appropriate' — was, we thought, a bit pathetic. turned us off using the lounge (where, up to the day we were told that our footwear was not style-appropriate, we had been taking breakfast, light lunches and dinners). From then on we used the more relaxed, much larger breakfast room on LG level. A ridiculous experience and most unlike any other experience we have ever had in the Marriott chain. Someone needs retraining and its not the JWM lounge staff, who are lovely: it's their manager.
"YTL dishonour it's own hotel membership."
Ytl dishonour your own membership. We have paid for the ytl platinum plus membership upfront, now suddenly you are not accepting our accommodation vouchers without giving us a reason and solution. We want a full refund disregard how many other vouchers we have used because it's a breach of membership contract. Your privileged members don't deserved to be turned down during check in after making a booking, don't deserved to be ignored by the CS, don't deserved to be informed with all different kind of excuse from end of last year till now with no proper solution.
This is a really good hotel, positioned in the heart of Kuala Lumpur. The staff are all so polite and very helpful. The rooms are lovely & spacious and the beds very comfortable. We wish we could have stayed longer.
Hello, I travel to Kuala Lumpur 3-4 times in a year on business. In the last 6 visits I have stayed at the Marriott 4 times and it always is very nice. The hotel is right on the Main Street opposite the big shopping mall. Hotel rooms are very nice and now they have modern newly renovated rooms, obviously they don't have the old world charm. But the new ones are pretty chic sleek modern and nice. It is matter of preference. But the hotel in itself is very beautiful too, they have a high end shopping mall of sorts within the hotel, staff is very courteous and friendly. Last time, I stayed and here the front office manager was very kind to help me since my flight got delayed for 5 hours and she extended my check out for a few hours and offered the club lounge to relax until it was time to leave the hotel. I am going to be back in the hotel in 2 weeks time. Cheers
"Short stay at JW Marriott"
JW Marriott is located near to Pavilion shopping mall and walking distance to KLCC via Skywalk. This is one of my favorite hotel when staying in Kuala Lumpur. There are many good restaurants nearby. It is also easily accessible via major roads.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The refurbishment work is scheduled from 10am until 6pm and the programme will be completed by September 2017.