Great hotel....love itComment of K. Andy , Indonesia the 2016-03-22
"strategic and exellent service"
ive stayed many hotels in kl and by far JW is the best choice... the location is on points, food are accesible however there is some renovation going on which didnt affect us very much... will i return ' yes definitely eventho it is a lil pricy..
Opposite the Mariott the pavilion is situated which is great for shopping and dinning options. Our room was fantastic. The rooms have been recently renovated and they are very tastefully done and the toiletries were such a pleasure to use. The staff, the service, the house cleaning all was of 5 star standard but our only criticisms which makes me not give mariott 5 stars is the breakfast and lifts. We understand that it was New Years and the busiest time of the year but in our four day stay (last day missed breakfast as we had a midnight flight) we had to queue for 30mins to be seated. It was madness. The food itself was a great spread but when I asked for hot Choclate for my children they said they don't serve it which for a five star hotel shouldn't be a problem. Another issue was the lifts, they were six lifts but it stopped in every floor and it was a pain to get up and down to our room. The Marriott was extremely convenient location is fantastic. There were apparently renovations In the hotel but I didn't even notice. It's a great hotel to stay at.
"3 day stop over"
Having stayed in the Hilton Jan 2016 found they were having refurb so this year on way home to break journey decided to stay at Marriott instead and unlucky again this time Marriott were having refurbishment work. Although still had good time hotel staff are great, always helpful and polite. Location for us is ideal with numerous bars and restaurants only a short walk. Will be back January next year on our way back to uk after trip to Cambodia.
I would like to say how wonderful my stay was at the JW Marriott Kuala Lumpur. I travel quite a bit for business and pleasure and I was impressed with the service and attention to detail I received. The moment I stepped into the hotel, I was welcomed and greeted by Velu. I would like to point out that Velu was very hospitable, friendly and helpful. He made sure my stay was pleasant and attended to my needs. He was very professional and welcoming from the moment I step foot in the hotel. He provided great suggestions on places and sites to visit. Also, Shatiq was very helpful in suggestions on what to do and see and helped me plan my day out. In general, I was very pleased with my stay and the service at the hotel. The staff was very friendly and ensured I had a pleasant visit. Thanks to my Marriott elite status, I was able to use the executive lounge and the service and food were exceptional. The rooms were modern, big and clean. The location is perfect and close to lots of shopping malls and restaurants. Im looking forward to another stay at your hotel in the future.
"Excellent hotel, excellent service"
There is something satisfying about staying in a Marriott and the JW Marriott in Kuala Lumpur did not disappoint. The staff were great and really looked after me during my stay. It felt like a five star should feel, with the service to match.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The refurbishment work is scheduled from 10am until 6pm and the programme will be completed by September 2017.