Great hotel....love itComment of K. Andy , Indonesia the 2016-03-22
The Hotel makes a good base for people wanting to spend time in KL. Given that it is currently undergoing a well overdue renovation, tranquility during work hours is non existent and access in and out of the Hotel can be confusing until you get used to it. The primary reason for the repeat patronage is the professionalism and dedication of some key staff, with a special shout out to Shafiq Ghani in the Exec Lounge. Shafiq can't eliminate the noise, but he certainly knows how to make your stay an enjoyable one.
I was staying together with my family in the newly fully renovated room at the top and it was absolutely beautiful and elegant! I had made a request for a little surprise for my dearest wife and the mother to my little boy prior arrival and it turned out romantically and perfectly, I do really appreciated the hotel efforts especially Mr.Reza and everyone who contributed on it. I dont have much to say on the current extensive renovation as our stay was not feel interupted or disturbed by the activities but a room for improvement can be taken into account by the hotel management on the variety being offered during the breakfast buffet which I found it is just a decent one compare to my previous experience staying in a similar type of this hotel in the past. Overall the hospitality and complimentary by the hotel management exceeded our expectation please maintain the new benchmark that you have set for me while visiting another similar hotel in the future.
"The Shanghai authentic restaurant cuisine can't forget"
This is one of my best restaurant listed. The taste always remember me to go back for the food. The Chef never fail me to provide me the best taste Shanghai 's cuisine. The appetizer cucumber with soy sauce and minced garlic, drunken chicken in Chinese rice wine, par-boiled duck egg with minced garlic. I have try every time without bored and like it every time when visit here, the main course braised dong po Pork nicer than the 'HangZhou'
"Hotel was going under renovation "
Great hotel good location but it was going under renovation, we got Free breakfast & Free high speed net as a compensation for the surprise of the construction. And also gave us one of the newer rooms. Staff were so helpful. also pool was closed and we were told that we could share the Ritz Hotel pool if we like .
The hotel is conveniently located right in the center of the city, shopping malls, bars, restaurants, etc. everything is within walking distance. We love the food in the vietnamese restaurants where staffs were extremely helpful. Someone in our group couldn't eat anything but a dish which was not in the menu. And the waiter informed the chefs and came to us 10 minutes later with that dish. Thank you for your amazing service!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The refurbishment work is scheduled from 10am until 6pm and the programme will be completed by September 2017.
Please note that the swimming pool, fitness center and the main lobby are inaccessible, due to remodelling. Alternative pool and gym facilities are arranged at the neighbour hotel. Front office is now located in the lower ground lobby.