Great hotel....love itComment of K. Andy , Indonesia the 2016-03-22
"Good hotel at city centre.."
I was attending a Forum when I stayed at the hotel. There was a chaotic reservation on my arrival but they then upgraded my room. I think they have a standard operation for everything since it's all flawless... No doubt that the hotel is located at city center. A walking distance to KLCC. In front of the hotel there's a big mall too. So, food is everywhere.
"Reconstruction horror show"
Massive reconstruction going on... So here's what you're going to get; jackhammer sounds all day (I wish I could attach a recording), internet that is consistently bad when it is working, and right now as I'm typing this to you I'm sitting in my room in which the power has been cut! I waited on a technician for an hour to tell me there is no power... ETA on power being restored is "3 to 4 hours"... also the lobby is closed so you have to wander through Starhill Mall to cross the street to Pavilion or wander through the Ritz to get a taxi. That said, the renovated room is nice, the hotel is fairly convenient and I feel sorry for the staff since they are getting a lot of complaints across the board... The staff is good... but I should have stayed elsewhere and I recommend that you do too until the renovations are complete.
"Expect Renovations - Big Renovations"
I knew that renovations were happening, but I kind of hoped that they would be done. They are not. The lobby is closed. The pool is closed. The gym and spa are closed. You enter through the Ritz Carlton. But that is under shadowed by the staff. They are incredible. You should try your best to get a renovated room. I believe that that means floors >24 and 7&8, but I'm not certain. My room on 24 is incredible. Everything that you want. Perfect. The lounge is way above average because of the people. Shafiq is the most helpful person I have ever encountered in all of my travels. Back to the bad. The place is a construction mess. Period. I can't wait to come back in a few months when everything is done. The AC in the LG is lacking. And it's a pain to walk to the other hotels for a splash in the pool. But they get 5 stars because of the staff. The location is perfect if you are looking for high end shopping. If you want to buy some more local materials, you have to get away from the resort. That's not a bad thing, just a statement of fact. Great place.
It was a very good hotel , in a very good place in bukit bitang street near best malls ( pavilion & farenhite) The facilities is good, staff were nice and friendly. Break fast in wonderfullll. I recommend this beautiful hotel to everyone we had a very great time there.
There is a truism in real estate that a house is worth renovating if it has ‘good bones’. The JW Marriott Kuala Lumpur is under renovation but its bone structure is highly questionable. I was put in a dreary un-renovated room that smelled of cigarette smoke so I set out to find a great bar or a nice restaurant to cheer myself up but the JW KL is a complete let down on these fronts. The hotel is attached to a ghost town of shops with dark corridors that lead in circles to the subterranean (yes folks its underground) Feast Village. Feast Village is the hotel’s action center of bars, boutique restaurants, and its definitive eatery: Shook. The space has been updated but its cavernous, dark and completely lacking in atmosphere. The tawdry entrance through 80s disco lights and past slices of dead tree is an aberration. It goes without saying that some 5 star hotels are better than others but the JW Marriott in KL is the first and only 5 star that I just plain don’t like. My tip: If you can’t avoid staying here, insist on a renovated room and, if you are looking for food and entertainment, head to the mall directly across the street. The problem with the JW brand is that it varies so much in quality that I've lost all trust in it. For example the JW in Hanoi is the absolute lap of luxury while the KL offering is so woeful that I hope I never have to stay in again. Craig S Smith (the Marriott APJ president) may have some great properties in the region but the JW Marriott KL is not one of them.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The refurbishment work is scheduled from 10am until 6pm and the programme will be completed by September 2017.
Please note that the swimming pool, fitness center and the main lobby are inaccessible, due to remodelling. Alternative pool and gym facilities are arranged at the neighbour hotel. Front office is now located in the lower ground lobby.