JW Marriott Las Vegas Resort & Spa sits among Southern Nevada's most prestigious golf courses and boasts 50 acres of lush gardens along with a resort-style pool with waterfalls and whirlpools.
of TripAdvisor Travelers recommend this hotel
Resort property is huge so if your room is at the Palms Tower, you will have a long walk to get to your room after registeration. And since its Vegas, you walk thru the casino halls and the buffet line. Opt for the Resort Fee as that gives enhanced wifi, spa(gym) access, and bottled water in the room for 18.99 per day. Rooms are very spacious and generally modern and clean. There is no mini-bar but there is a fridge. No dental or shaving kit. Starbucks on property, good coffee but pastry selection is limited.
"Worst Bed I've ever slept in"
I stay in hotels several times per month and I'm not that hard to please. I like a good location, comfortable bed, and friendly service. But I'm pretty low fuss and I don't ask much of hotel staff. We come to Vegas every year for a lacrosse tournament and I've stayed at the Red Rock Resort and Courtyard Marriott previously. I had good experiences there. But the JW was close to our fields. So we chose to stay there this time. I really regret it! First off, they have this weird reservation system where your reservation is for a King room OR a double queen. I've never stayed at another property that works this way. I figured they must have enough rooms to accommodate either, it's a huge place. Well this wasn't the case and when I checked in (arrived at 2:30 pm) was told there were only king rooms left. So I requested a rollaway bed. They weren't able to give us a room early, which I didn't expect. But they said they would prioritize ours and call us when it was ready. It was literally hours before they called us. I finally called well after the check in time and they said our room was finally ready. When I returned to check in, the new person to help me said there were no more rollaways! Ugh. Anyway I was angry and they found one for us. The rollaway they sent may have been a leftover from the local prison. It is the worst bed I've ever slept on in my life. My teenager slept on it the first night, but since she was exhausted from all her games I switched her the second. She was not exaggerating with her complaints. It was terrible with a thin layer of fabric covering the metal springs. I considered the floor most of the night. To make matters worse, when we complained about the rollaway no attempt was made to bring a new one. Then the second day after my girls had been playing games all day and were exhausted, I sent them to the room while I parked and they called and said their keys didn't work. Upon calling the front desk they said there was a problem with my credit card on file, and I would have to go back to my car drive the mile to the other tower and let them reswipe my card. Then have new keys made, go back and find another parking spot (not easy) and head back up to our room where my girls were stranded in the hallway with no bathroom. So annoying! This was not a problem with my card being declined. They just forgot to swipe it when I checked in. My complaint is how awful they handled this situation by locking me out of the room!!! Who does this! Never had this happen ever. I'm extremely unhappy and will never stay at this dated hotel with inept service again. Red Rock Resort always and forever! I loved their comfy beds, modern decor, great shopping, movies, bowling and fantastic pool.
We went to Las Vegas for a Soccer Tournament weekend and opted not to stay at the team hotel down the road, and are we ever glad we were able to stay here instead. What a welcome relief and the staff was so great, even returning from matches in filthy soccer gear and all... but beside all of that, this is simply a stunningly beautiful property with exceptionally well laid out, relaxing grounds and a dignified escape from all the lights and atmosphere of the traditional Las Vegas experience. It's no wonder that it's so highly rated. We had an magnificent stay and I'd recommend this property to anyone, the rooms are large and spacious, the most comfortable bed I have ever slept in and the marble bathroom and jetted tub was to die for! Plenty of shopping, great restaurants and fun close by as well in Summerlin and the surrounding area so don't think you'll be out of the way at all. And it's very close to the Parkway and only a short 15-20 minute drive to get to the Strip if that interests you at all. But if you want to unwind, relax and enjoy, this is definitely the place to do all of that.
"Oasis in Vegas"
Especially if you need to get away from The Strip (which I ALWAYS do). A well maintained property on the far west side, closer to Red Rocks than to the strip. But not isolated. Across the street from TPC and very close to some great shopping and dining options. And if you MUST go to The Strip - only about 15 - 20 minutes away but you will need a car. Beautiful and well maintained grounds. Even a short walking trail through the property. Excellent staff - professional, polite, knowledgeable and very accommodating to special requests. Wonderful room - very large, very comfortable beds, even a patio. All the usual amenities you would expect, extra points for a nice soaking/jacuzzi tub in the room. Small casino, a few nice restaurants, small but more than adequate breakfast buffet (Lox & bagels - yum). And very close to the great outdoors surrounding the Las Vegas area. Really close to Red Rocks, not too far to Mt. Charleston, an hour to Valley of Fire and maybe 2 - 2.5 hours to Death Valley. GO!
We spent 5 nights at this Marriott. We have been here several times before but it just keeps getting better. We had some travel delays and arrived around 2:00 AM, totally exhausted. We were greeted like long lost family by Drew at the reception desk. He made our check in effortless and upgraded us to a suite. The property is beautifully maintained, spacious and luxurious. It is close to the natural beauty of red rock and near great restaurants and entertainment. The on site restaurants are very good and varied. Breakfast at the Hawthorn Grill off the lobby was easy and very good. Our waitress Jannah was amazing. We look forward to returning.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM