"Good with some drawbacks"
I just visited this hotel for a week on business, hotel is greatly located in Brickell, easy accesible and walking distance to a lot of restaurants and shops. I got a suite with an additional living room and workdesk which worked fine. During our stay, elevators seemed to be old or not as intelligent but it takes forever to go up and down, and more if there is convention in the hotel. Room was ample, didnt have a phone in the bathroom which was a bit of a hassle as the cordless phone from the room didnt work well either. Gym is fine as well as pool.
"Good for business....families' Not so much!"
I stayed at this hotel with my wife and 12 year old son. Right from the onset of my first conversation with the hotel staff to the last moment at this hotel, I found it to be a hotel that caters to business travelers while giving an illusion that it also caters to families. For example, I asked upfront about my bed configuration and was told that I have 2 king beds. It would be great for my son to have a big bed of his own but knew that it is rare to have such a configuration. So I asked again and was told the same thing. Sure enough, the room we got had two double/full beds. If the front desk was tuned to thinking for families, they would know exactly why we were asking the question. Another example - we had checked before coming and also at the front desk about the basketball court and bowling 'alley' for my son who was pretty excited about it. The front desk encouraged us to use these facilities at check in. So - we were all excited and went straight to the basketball court and bowling alley. Guess what' That floor was closed for a business conference and the basketball court was not going to open for another two weeks because that 'court' is also used for conferences and meetings. There were two other instances where the bowling alley was closed for part of the day and golf was unavailable for half a day. Why give the appearance of having these facilities when it is a hit or miss' Same thing goes for breakfast. Breakfast in their executive lounge closes at 9am. Seriously' At least make it 9:30 or 10. Same with the evening snack - executive lounge is only open from 5pm-7pm. The staff in that lounge is EXCELLENT but the hotel is 'checking off the box' by not really thinking about families. Concierge is the same way. The person was very helpful BUT the thought process was not with a family in mind. For example - why would you not give a beach kit for families to just spend some time on Miami Beach'' We were recommended an Everglades tour that I would definitely not take again. I would give the front desk manager(James) credit for trying to make things right. We were given a great room and he also voided the 'daily entertainment fee'(') for using the bowling alley. Among other things to note - valet takes a looooong time and elevators are Sllllllllow! I refuse to accept that Miami is not a place for families because it has excellent restaurants, great beaches and a bunch of activities for families. However, I am convinced that this hotel caters to business travelers and not to families.
"Lost & NOT FOUND"
Stayed there Apr 24-26 room 2225. I was attending meetings so my wife packed and missed a pair of shoes. We called later and then the following day and they told us they had not found them. Clearly the room had to be cleaned after we left and the shoes were by the bed. I will leave it at that...
We stayed here for (sadly) only one night before a cruise. The hotel was outstanding in every respect. We'd booked a regular room but were upgraded to a suite. It was amazing . . . only wish we could have stayed there longer. The room was very modern with a very large separate office, living room, bedroom and 1.5 baths. The main bath had a jacuzzi tub and huge shower, along with a TV embedded in the mirror. The room had a panoramic view of the city and the water. The bathroom toiletries were first rate. Towels were plentiful and plush. The hair dryer was so good that I'm looking to buy one. There were 2 free bottles of water in the room along with a coffee maker and safe. Separate huge TVs in the living room and bedroom with a good variety of channels. The staff in the concierge lounge were outstanding. Nothing was too difficult for them and they seemed very eager to make our stay exceptional. Evening bites were great and the breakfast in the morning was more than plentiful. We ate dinner in their casual restaurant and the service was great as was the food. Didn't have time to try the pool or other amenities. The front desk was extremely helpful regarding our request for a nearby drugstore (to purchase suntan lotion) and any other requests we had. Every single person whom we encountered was friendly, helpful and engaged. For those coming on vacation, the hotel isn't really near a beach (at least none we could see). It is quite close to the cruise terminals (about a 10-minute/$20 taxi ride). There is a "resort fee" added each day that includes use of the pool, virtual bowling, etc. Probably worth it if you have the time and desire to use but a bit annoying if you don't. If you're in town for business, pre/post cruise, or just for a stay in the city, the Marriott Marquis is an exceptional choice.
"Another excellent Pre- Cruise stay!"
This is my favorite hotel whenever I am Miami. Great staff, large comfortable rooms and incomparable service. IF you choose to stay at the hotel or go in the surrounding area there is plenty to do for you and your family. We stayed for 2 nights pre-cruise and were so relaxed we did not want to leave.This continues to be my #1 hotel in Miami
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM