The rooms are big! And the one that has view to the canal are awesome! Very fancy decoration from the lobby to the restroom in your room.. it has a fancy coffeemaker in the room and the bed is so nice
"No management to be found"
Had great expectations from reviews. After venturing out to the Mandarin and the Four Seasons, they would have been, easily, much better choices. A rude front desk, a suite that was less than what was promised, no personalized welcome (for Platinum), nothing really. And no management to be found or in follow up - as if they were absent from the property during the stay and after. A nice gym, OK club lounge, but that's really all the good points. Nightmare to get in and out of via car or Uber - and with two JW Marriott's in Miami, drivers always get confused.
"50th Birthday Celebration!"
I traveled to Miami to celebrate my 50th birthday, with my husband, my brother and sister. We were there from Monday, November 14 to Thursday, November 17, 2016. The hotel was wonderful but the staff was excellent. From the moment we checked in the staff wanted to make sure we were comfortable and everything met our expectations. I have a little fear of heights so the young lady was willing to change my room but I was able to handle it as long as I didn't get to close to the window but the views were spectacular!! The other days were just as wonderful. Nadia and the concierge Andres went out of there way to make my birthday spectacular. I received chocolates, and a phone call to wish me a Happy Birthday. I wanted to go out on a yacht for my birthday, Andres called the best yachting company and got us a great deal. I felt as though I was special my entire stay. We were even given complimentary breakfast. I definitely will return. Thanks for making my birthday one to remember!!!
"Good for business downtown, but has drawbacks"
I stayed here in order to attend a local sporting event, not wanting to deal with congestion etc with beach front hotels. The room itself is comfortable and nicely furnished, and the view of Biscayne Bay from my room was beautiful. That having been said, there were a number of things that keep me from giving it five stars. First, although the room had a lot of floor space, a lot of space was wasted by a really large work desk that jutted into the room itself and took up a lot of space. I would have preferred a comfortable sitting area there instead. Second, the valet drop-off area is very small and gets terribly congested. Because the valet parks cars somewhere offsite, it tended to take the valet a long time to retrieve the car, even when I called down in advance. Valet parking is the only option unless you want to park it yourself at a third party garage somewhere in the area (there was one reasonably close around the corner from the hotel). Third, the location was ok on Saturday and Sunday, but the area became solid gridlock first thing Monday morning due in part to construction of a large building across the street. Combine that with the hotel's location at what seems to be a bottleneck area in narrow downtown streets, and you can get really frustrated just trying to leave the hotel. If I had to be downtown for a meeting in the central business district and took a cab from the airport, this hotel would be great. I doubt I would stay here again for a pleasure trip though.
"No reason not to stay here."
Was here for four nights in November. The good: Staff were polite, bed was comfortable, bathroom spacious, good location, Hotel was quiet, which was nice. Whole Foods a block away. Plenty of good restaurants near by. The not so good: There we two small pieces of trash by the elevator on the 36th floor that were not picked up during our entire stay. Room was extremely cramped, take out one of the large overstuffed chairs! Valet is slow to retreated your car, despite calling for it fifteen minutes in advance. We stayed on the executive level and visited the executive lounge one time at breakfast. Food there was lacking, so we ate breakfast in the restaurant the rest of the time. Lobby bar was closed on Sunday and Monday.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM