"Fine for an average Marriott., but not a JW"
This review is a bit late. My husband and I stayed here right before New Years Eve in December 2016. The location of the hotel is right on Canal Street, very close to Bourbon. However, the entrance for vehicle traffic is on Common Street. Follow the instructions to get to 611 Common if you are driving because there is no valet service off of Canal. The valets were friendly and helped us unload our car and waited while I checked in. I had reserved an executive club king room and the woman checking me in was friendly and explained the location of the lounge (right off of the lobby) as well as the hours. The lobby looks as if it had been renovated somewhat recently, as well as the downstairs bar area; but that's where they stopped. The elevator opened the doors to a hallway that reminded me exactly of a Marriott I had stayed in the 1990s, right down to the green, yellow and red patterned carpet. The room itself was also exactly like an average Marriott from the same time period. Perhaps I'm spoiled by the appearance of 2 JW Marriotts near me in Texas but I was very underwhelmed by this one. There was a king bed, upholstered arm chair and table by the window, and a dresser/credenza with flat screen TV on top. The king bed was not comfortable, with the mattress sagging noticeably in the middle of the bed. The bed frame shook and squeaked every time one of us rolled over. Fortunately, the view in the room was good, looking down Canal Street. The bathroom was very small and average in appearance, not been updated since before Katrina hit. There was an oddly placed corner sink that at least maximized the counter space. Fortunately, the bathroom was clean. The water pressure was ok. The wifi in the room was fast but you needed to log in pretty much every time you left the room. I did not have to pay for the wifi as a member of Marriott Rewards. As part of our room package, we had access to the lounge where you could get a cold continental breakfast, snacks and sodas, and an evening dessert/happy hour. However, the happy hour had an honor bar - meaning you were expected to pay for the glasses of wine (but water and soda were free). Both nights that I tried the dessert, there was only one type of cake left. Not sure if there was more than that ever set out. The snacks were pretzels or nuts. To be honest, the club lounge was not worth the upgrade. To sum up, I was greatly underwhelmed. The location was good. We were lucky and had good service from the reception and the valets (unlike some of the other experiences written up about here). But the rooms and the executive lounge were disappointing to say the least. Even my husband remarked that he couldn't believe that they had this hotel branded as a JW Marriott. I definitely would not return, particularly if I was paying a premium for the JW name.
"It was decent but expected better"
Stayed here and it was clean and nice but it was more like a Marriott than a JW. Liked the concierge lounge and appreciated it being open on the weekend. I'm platinum but wasn't acknowledged or offered an upgrade.
"Mostly great- just a couple things that were not"
We love JW Marriotts, and mostly this was no exception. The service of the guys at the door was wonderful and friendly, and the front desk employee was the same- friendly. Check in was fast and efficient. We asked to have 2 adjoining rooms- one king, and one double queen. They gave us a corner king which had a wonderful view. Very entertaining in the evening to watch people walk out of the French Quarter. Our other room wasn't ready when we arrived, and we were fine with that, as it was only 11:00am, and we didn't expect either to be ready to be honest. The rooms were very clean, and the beds comfortable. Loved the gold curtains and accents- very pretty room with 2 comfortable chairs. The shower was great! There is a rooftop pool that we enjoyed only one day, as it was a bit chilly the week we were there, and it was lit up a beautiful blue at night. Front desk staff was very friendly during the week, as well as at check out. I have no idea how anyone who has reviewed could say they were rude. The elevator was crazy fast which we all loved! The last couple of days we were there we found a note on our door that there would be construction between 12-4. We appreciated the notice, and didn't end up hearing anything anyway. The complaints I have refer to the executive lounge. We felt the place was overrun the entire week by 2 families traveling together. It seemed like maybe the men were there on business and the women had their kids in there all day as if it was a playground. There were at least 6 kids running all over, while the parents sat off not dealing with them. This was from breakfast time all the way through the dessert time at the end of the night! The whole top floor with the pool table and comfy couches was occupied by them every single time we were in there. The food they used up was incredible- they all grabbed multiples of everything right away, and the food was not always restocked. The desserts were not really restocked, and I called down to the front desk one night because I just didn't think it was fair, and the lady I talked to, sent up 2 free crem brûlée for our troubles. She took care of that evening very promptly. I understand that they are paying guests just like anyone else, but they were free to run around, shout over the balcony to their parents and siblings to bring them up food, and the staff did nothing to keep this atmosphere relaxing, which is what an executive lounge should be. Some of the staff in the lounge was friendly, but some were not. The lady and man in the evenings were very sour faced and seemed to hate their jobs. I was asked for my room key to verify I belonged in there 2 different mornings. I felt that was rude because I did not witness it happening to anyone else! Other than the lounge, we loved this hotel very much. The Fogo De Chao restaurant was excellent as well. We will definitely be back, because what are the chances those
"Mardi Gras stay"
This hotel was a good choice for our Mardi Gras stay. The location puts you on Canal Street, where some of the larger parades come through. The advantages were obvious, being so close to your hotel and not having to navigate closed streets. However, one disadvantage is that many of the streets ARE closed making it more difficult to get to and from your hotel. This can be problematic for check-in. Although, the check-in lobby is facing the street behind the hotel and our taxi was able to drop us off there no problem. Rooms: We had a corner room which had a nice, somewhat larger layout. Unfortunately, we did not have much of an exciting view on the 11th floor. The bathroom was decent. Only annoying observation was the door to the room always hitting the table top. Service: We found the front desk service to be hit-or-miss. Some of the staff were extremely helpful. Especially for us on our last day when we needed a little extra time due to a delayed flight. We (myself and elderly parents) would have been waiting a really long time at the airport. However, the front desk was able to give us a few more hours beyond check-out. THIS WAS HUGE and really saved us a headache on the day we flew back home. So, for that, I'm GRATEFUL! Overall, I was pleased. Pool: OK... just cold when we were there. Elevator: Holy smokes fast! Never had to wait long. Even through Mardi Gras. Location: Great for going to the French Quarter/Bourbon Street. We did several walks thru the French Quarter to some great restaurants. Close enough for a walk, but far enough to not have the commotion of the French Quarter. You can still hear a lot of the street noise from police and cars, but that's to be expected in a large city center. Parking: For two days, we had a rental car. We had our car parked at the hotel overnight. EXPENSIVE. $45. There was a parking garage that I noticed later on that was a block or so from the hotel. I didn't see what the rates were there. There are a few parking spaces on the street on Canal. Wi-fi was a little slow. Ended up using Hot Spot on cell phone. There are several hotels in this area including a Marriott and a Sheraton. They seemed similar in quality. So, if I return to New Orleans, I'm sure I'll be looking at all three of these hotels. I would stay a the JW Marriott again. If you stay here, make sure you tell your taxi driver the JW Marriott and not just the Marriott, since they are both on Canal, right across from each other.
"Good Location, pretty good hotel"
Pretty nice hotel just a block away from the French Quarter. Close enough to the action without all the noise. JW Marriotts are suppose to be a higher tier Marriott and overall this was pretty nice. It is a little small, but the service was good and the location was nice. We are gold level members so we get to use the lounge, but like most Marriotts, it's limited on weekends. There was breakfast, but no lunch or dinner service. At least they had some service. Some of the other Marriotts we've been to do not even give access on weekends. They really should consider weekend service, especially at the higher end Marriotts, like the Ritz does.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM