After I checked in during a recent stay, I quickly realized that I made an error when I made my reservation - I reserved accommodations for 4 when I needed accommodations for 5. The ladies at the front desk were incredibly gracious and offered for an extra room at a deeply discounted rate. Our rooms were spacious & clean. This hotel is an excellent location if you want easy access to the French Quarter, The Saenger theater or the CBD.
"Amazing Start. Disappointing Finish!"
The valet greeting us was fantastic. Check-in was so seamless. The mere mention of my daughter's 21st birthday gave us an upgrade. Desk directions were excellent and the Concierge was fantastic in his advice on a reservation snafu we had. I would give this hotel 10 stars if we did not have to endure the mess of checking out. I went down early to have our car brought up and to have a valet help us with luggage. two of the four elevators seemed to be on the fritz. After a 20 minute wait, I called down to see if the valet was on the way. I was told "he should be there soon and if not already on the way I will make sure he arrives soon." 20 minutes later we decided to carry our own luggage down. It took another 30 minutes to get an elevator with enough space to go downstairs. We had a drive of 6 hours to Memphis and this delay messed up our itinerary. Again, the property is top notch. Unfortunately, we had a bad ending to our stay.
"New Year's in New Orleans!!!"
JW Marriott New Orleans!!! Immaculate. Check in to check out was first class. The boudin balls in the hotel bar were divine. The drink that was suggested was awful but was switched out without hesitation. Room great to include toiletry items. Great location on Canal Street. Walked to Casino and Bourbon St.
Positives: 1. Location 2. Nice room 3. Restaurant & Bar: good food and service Negatives: 1. Not greeted upon arrival followed by a long check in process 2. Our original room was on floor 11. The gentleman that checked us in offered us a floor on room 21 with a better view. He warned us that this would be a handicapped room with extra space and modifications, but failed to mention it was across the hall from the elevators where you hear everything. 3. Called to request more water, but that didn't happen. Had to walk down to front desk to ask for more, which they took out of the valet's cooler in the front of the building. 4. At one point the cable went out. Called front desk, and was rudely interrupted before I could say one thing.. no exaggeration. I was very upset by her tone and the way she spoke to me. 5. Price is not worth the experience The next time we visit New Orleans, we will be staying elsewhere.
Front desk staff were very nice. The property is in the process of being redone (not that we saw any evidence of it). Room was large and well decorated. Our only complaint was the noise level. Yes, part of this is due to New Years Eve partiers, and Sugar Bowl fans. However, this is an old building and does not have double/triple pane windows etc. Yes, we would stay here again. Brian at the front desk was especially helpful and friendly....true New Orleans hospitality.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM