"Nice staff, convention city!!"
I think they must host a lot of conventions, because the bar was packed and noisy, people going in and out of the rooms all night! They had a flood on an entire floor the day we got there, so they put us up in their sister hotel across the street, the Sheraton. That was great and we got spoiled with the nicer, larger rooms and the larger lobby area of that hotel. The concierge was super helpful about things to do in the city, and the staff overall was great. They just don't have enough people to help you with the amount of conventions they service. Beds and sheets were nice, small bathrooms.
"Luxurious, but with a few gaps"
The overall quality and service level were a little lower than we would expect for a JW Marriott, although the concierges (all of them) and the front-desk staff were first-rate. When we arrived at about 7:30 PM, there was no bell staff immediately available to unload our luggage from the cab or even open the lobby door for us and our luggage, even though there were few other arrivals at that time. Our upgraded corner king room at the JW Marriott was a little cramped, and the bathroom was very small. It was difficult getting hot water for our showers, which I do not expect at a JW Marriott. The executive lounge was very nice, and the food there was good, but not inspired. The lack of ceramic coffee cups (just paper) in the Executive Lounge struck an off-key note for a luxury hotel.
"Nice and comfortable "
Location: Super convenient. The hotel was within very easy walking distance to the French quarter. There was a Starbucks almost next door. Two blocks over there was a Walgreens and three blocks over was a CVS (though I might have forgotten if it was the other way around). Room: I stayed in a room with a king size bed. The size was not large, but okay for one person. I think for two it would have been crowded, especially if you were there multiple days. The bed was super comfy and the pillows plush. The room was very clean and didn't smell nasty. The bathroom was a bit small. Service: the service was great for me, they fold little towel animals and leaves candies. It was nice to come back to in the evening. However, my coworkers were very disappointed when they realized they didn't get any. So I guess it was a hit or miss. The guys at the door were great! They ALWAYS opened the door for you as you came in and out. They also ALWAYS said some greeting to you. Something Californians are not so used to! Amenities: I only tried out the gym, but it looked over the pool. The pool seemed small. The gym was small also, but functional and complete. They provided earphones if you forgot to bring them. There is also fruit infused water for free. My favorite part was that they had towels in a wine fridge for after workout cool down! Lounge: I liked the lounge/bar. There was an area where a long table was available for you to plug in and work while watching some tv.
"A Nice Stay but Parking is a Nightmare!"
We arrived at the JW Marriott near sunset on a busy Saturday evening. Be aware that the driving entrance to this hotel is on Commons St - one block behind Canal St - the official address. Unbeknownst to us, the city was filled with sports fans for multiple events that weekend. Traffic was extremely heavy. It took more than a half hour to go a short block to make it to the driving entrance where we discovered that this hotel does not offer any onsite parking! Most of the local garages were already full. What a mess. I would never stay here again if arriving by car even though the rooms were nice.
"Luxury Stay, Perfect Area"
With many hotels in the New Orleans area, the JW Marriott stands out from the rest. Stayed here while in NOLA for business. I thoroughly enjoyed my stay as the service, hotel and amenities were superb. Upgraded to a larger suite on the top floor, my room was spacious and well appointed with views of Canal Street and the MS river. The concierge lounge for platinum guests was well staffed and various offerings in the evening as well as for breakfast. The hotel is located right on Canal Street and minutes walk to the French Quarter and Bourbon Street! There is a nice rooftop pool and gym as well. I would definitely choose to stay at the JW again while in NOLA!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM