"Beautiful Property with Friendly, Helpful Staff, Meandering "River" & Pools"
My family and I traveled to Orlando to enjoy this beautiful property and visit Universal Studios. The J.W. Marriott is connected to the Ritz and we had access to the facilities at both hotels. We ate dinner at the Ritz and the food and service were outstanding! The J.W. room had two queen beds and was perfect for 2 adults and an 11 year old. There was a coffee maker, coffee, cream and tea in the room, plenty of towels, a great air conditioner and an empty refrigerator we filled with drinks and snacks from the QT located at the entrance to the properties. We purchased our Universal tickets from the concierge before the trip and printed them before we arrived. There is a free shuttle to Universal (30 minutes) & Disney World (45 minutes) however we hired a town car to drive us to Universal instead. ($34 plus tip) We found that if we left before the scheduled 9 am shuttle, we beat the crowd. You may also schedule a pickup with your driver. Drivers are all good but we used Omar 407-730-0351. If you book the shuttle be sure to go to the concierge to get your vouchers. The pools and lazy rivers at the J.W. are vast and heated year round to 82 degrees. We had a great time and will be back!
"Weekend Family Get Away"
This is the perfect hotel for a quick family get away. Grande Lakes never dissapoints. Used my Marriott points for WiFi service. Beds are comfortable, rooms are clean, and the service from staff is always pleasant. The Lobby bar and out door fire pit is the perfect way to end the day.
"Grand Hotel "
Everything about this hotel represents top standards. Large grand exterior, wonderful pool, golf course and nearby connection to Ritz property. Decent selection of bars, restaurants and shopping. A top pick for those wanting nearby proximity to resorts without staying on a hectic campus.
My family stayed here for Spring Break. It was awesome. The staff were very attentive, it was clean, and it wasn't over crowded. We ate at Quench a few times. It's not great, but it's easy. The last night we ordered room service. That food was great. I recommend doing that. The cost is the same but a much better menu. You can also have Dominos delivered. We just didn't want to drive anywhere, so always ate there. They also comped our parking since we are silver elite. SWEET. We will be back. it was an easy, relaxing vacation for us. Our son is 4 and he loved the lazy river and the playground at the Ritz.
"Lovely Property But I Prefer the Ritz"
This is my second stay at Grande Lakes in Orlando. Last year when I visited Grande Lakes, I stayed at the Ritz Carlton. This year, the Ritz Carlton was fully booked and therefore my family and I stayed next door at the JW Marriott. Some of the pros include amazing pools and outdoor activities. The resort is very clean and everyone was extremely helpful. There was one minor issue I experienced which was a first time for me: Upon check in, I was never told by the hotel receptionist what type of room I had. Being a Marriott Gold member, I booked a room with two beds to accommodate my family of four. However, I was surprised when I arrived to my room that I was actually given a King bed instead. Traveling with three teenage kids, I had to call the front desk to reconfirm my reservation and request a room with two beds instead. The receptionist apologized for the error and was kind enough to quickly send someone to bring me the keys for a two queen room. This wasn't a big deal but it would have been nice if the hotel receptionist provided me with this information when I was checking in to avoid the hassle of moving our luggage to a different room on a different floor. Other than this tiny issue, my daughters and I really enjoyed our stay at the JW. However, when comparing the two Grande Lakes resorts, I do have to say that I prefer the Ritz Carlton over JW. The rooms are bigger, a club lounge is available, and the service is always top notch!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM