"Terrific Central Location "
Always enjoy the JW Marriot San Francisco The view from the 21st floor lounge is fabulous Nice bar and wine selection Good workout facilities for the traveler The rooms are spacious for a downtown hotel and I always love the bedding
"Great hotel - Incredible service!"
First off, the inside of this hotel is really neat. The outside doesn't do it justice when you first arrive. I highly recommend having a drink and sitting in the lobby for a few minutes. The lobby has beautiful decor and the bar staff is incredibly friendly and willing to answer any questions you have! Food and drinks at the hotel are expensive but the service is worth the cost. Check in was very quick and easy & the standard rooms are perfect - including very LARGE bathrooms. I appreciated having ice delivered to my room whenever I like, and having extra coffees delivered if we ever ran out. The only issue I had with my stay the entire time was I had requested turndown service that never occurred. This wasn't a big deal though. Finally, I want to acknowledge the concierge, Darlene! She was extremely helpful and really went out of her way to make our stay special. She is truly an asset to the hotel and I very much appreciate all she did for my father and I.
"Absolutely great hotel with a few tiny glitches"
First of all this is a beautiful, wonderful hotel full of art of all types. I spent hours just wandering thru the hotel looking at the unique art works. The staff on check-in was friendly and helpful (they had sangria and cookies!). Our room wasn't ready because they had to make it feather-free. We waited until they called us (about 3 hours) and went to our room. Weirdly, our room was still full of feathers. We called down and they were confused but said they would fix it. It took about another three hours to get feather free bedding (the first time they just left us with sheets only) and foam pillows but after that we didn't have another issue. The room was large with a great view of the city. The air conditioner only worked moderately well but the windows opened with made the room a beautiful temperature. The concierge lounge was awesome - - sodas, chips, candy with a large breakfast selection and evening dessert/appetizer offering. This lounge was much better than normal. Although they're partially closed on the weekend (Open Friday morning and Sunday night - open for drinks the rest of the time). All staff was super helpful and concierge was full of great ideas. Will definitely stay here again - convenient to lots of things including Union Square shopping.
"JW does it right"
Compared to "lesser" hotels in the area for the same price the JW was a great value at $500+. Very clean hotel and fancy amenities you can expect from the brand. It didn't appear much was going on in terms of dinner or lunch, but the breakfast at level 3 was excellent.
"No Concierge Lounge on Weekends"
I have stayed here in the past and used to be very fond of this property. I stopped in yesterday late morning and asked when I could get a room. The gentleman at the desk took my cell phone number and after 4 hours, near 3 in the afternoon I called and asked a lady at the desk if my room was ready' She got my name wrong about three times and finally a miracle happened she found a room. The property has hit the point where they need a remodel. My room has broken components on the desk and the property shows signs of wear. This is the only JW Marriott that I can remember that does not provide the breakfast or snacks in the Concierge Lounge on weekends. I think of the JW in Chicago and the Essex House in New York and they both provide a nice breakfast on weekends for the gold and platinum members. I am checking out today and moving over the the Marriott Marquis and hope that my trip takes a turn up after this regrettable experience. My bill came this morning and I don't feel as though I received much value for the $400.00 that I paid for staying here last night.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM