of TripAdvisor Travelers recommend this hotel
"Good Location Good Hotel"
Upgraded to corner suite on arrival. Unfortunately took 4 hours before we could get access. Stayed at hotel 5 years ago and nothing had changed. Clean and neat but not spectacular. Club food and drink selection good. Service ok with lack of attention to detail i.e. running out of glasses. Number of unsupervised children fingering food and running was disappointing.
"Great Service from Maria Sablina"
JW Marriott in Shanghai tomorrow square always provides customers a great and thoughtful service, especially from Maria Sablina, director of customer relations. She always thinks ahead for customers and try to meet the needs. That is the service standard from JW. Thanks Maria for everything you have done for us. It's also our honour to have you serve us.
"Nice Hotel and Staff"
The JW Marriott Serviced Apartments (no longer in service) was the first place we stayed when we moved to Shanghai back in 2013, and we decided to end our time in this amazing city with a week at the JW Marriott Hotel. I find Marriott rooms a bit traditional - think oversized furniture and marble bathrooms, not really my style, but true and consistent to most of Marriott's brands. I think what stood out the most to me about our recent stay, was the staff. They were consistently very friendly and had smiles on their faces, overall customer service was very good. Housekeeping always replenished needed items, and when we asked for anything, they delivered it in a timely manner. I had ordered room service on several occasions, and with the exception of one meal which was incorrect and not good (yes, I could've complained, but I kept it anyways as the room service attendant didn't seem too eager to take it back), food was good and service was quick. Lobby level lounge and breakfast buffet service were both good. Front Desk agents were friendly, and when I later had a question about our invoice, they quickly responded via email. Overall, a pleasant stay.
"First Class Accommodations and Service"
I was on a business trip to Shanghai and arrived very late after two days of airline delays and cancelled flights. It is a little different to have the lobby on the 38th floor but the check was very efficient with very friendly and engaged staff. I stayed on the 45th floor and the room was large, spotlessly clean, and very well furnished. It was also very quiet and the shades made it completely dark which helped me get some sleep. I stayed there 5 nights and was very pleased with every aspect of this facility - and a first class experience.
"Luxury in Shanghai "
This hotel brings the best you'd expect from a JW property to Shanghai. The hotel is stunning, clean and the staff speak English very well. One of the best features of this hotel is the views of the city (disclaimer, on clear days). There is the a library on the top floor and apparently is the highest library in the world! Definitely a place to check out during your stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM