of TripAdvisor Travelers recommend this hotel
"great location, facility, food and staff."
All the service that I got from this hotel was very nice. Even though some sculpture was old-fashioned, most design of structure were fabulous. Especially, the restroom is very nice. All the staff are very well-educated and enthusiasting to serve the visitors. I reserve holiday stay even that day was a first stay. The beverage service including TWG tea was also fantastic. Thanks.
My recent stay here was met with exceptional service, from the moment I checked in to the time I checked out. I was there on business travel and all my needs were met. The executive lounge staff was exceptional and made it easy to hold meetings throughout my stay.
"Facebook was a good distraction from the dour service"
I was pleasantly surprised that my company email (served on a Google platform) was accessible whilst I was connected to the hotel's rather impressive wifi network. Even more pleasantly surprised that Facebook and Instagram were also available. So they must have good VPN systems made available to all and I didn't have to give up my unhealthy fixation with social media when in China for once. That's where the pleasantries stop, however. Service is notably dour. The place seems to lack a soul (aka a good manager) and the staff appear to not understand the concept of service with a smile. Every staff member, bar none, tries to look away when any of the members of my travel team approach for any service. NO ONE SMILES. Furtive lookaways and nonchalance prevail. Physically, compared to the myriad other impressive luxuries offered by other hotels in China this mammoth old institution is also in dire need of a makeover. However, to be clear I wouldn't have minded the circa 80s interior, and the lack of floor to ceiling windows, if the service wasn't so ... lukewarm. Specific points: The gym is good. The pillows (glorified blanket packets as they are so so flat) are bad. The hot water system is faulty, gravitating from boiling to freezing and very little in between. Rooms are small for China standards. Breakfast was ok (save for the same dour service). This little titbit sums up my Shanghai JW experience. Yesterday morning, there were heated voices arguing upstairs from the grand lobby at Level 38. The staff gathered at the lobby (complete with their dour faces) to steal glances at the commotion upstairs, hoping that they would not be called upon to do anything to resolve the situation. Eventually no one did. Their prayers were answered this time. The matter was resolved despite them. They didn't have to do anything but slightly roll their eyes. Appears to be the general modus operandi here. Immensely disappointing.
"great location and view, solid room and service"
The best thing about this hotel is its location . You can walk to the Bund, Yu Garden People's Park and lotsof shopping areas. The metro station where three lines converge is also nearby. HuangHe St. is about five minutes away and is lined with restaurants. The rooms (we stayed here twice) although nothing spectacular, are clean, comfortable, and all should come with spectacular views since all rooms are located above the 38th floor. Staff members are efficient, competent, and all seemed to have adequate command of English. Cab ride to Pudong Airport /SH Disneyland are about 45-60 min or 20 to 25 USD.
"No stay night credits, no communication"
I have stayed at this property about a year ago with absolutely no issues at all but my recent stay couple of months ago was a complete disappointment. My flight arrangements changed and my partner happened to arrive earlier than me to the hotel. I have contacted the frond desk prior my flight and requested my partner to check in on behalf of me as I would be arriving later at night. As a platinum member of Marriott rewards for years and having stayed at this property before I was expecting much better service than trying to exclude my partner from my platinum benefits before my arrival and not crediting my account with points/stay night credits because my partner checked in and paid from own credit card. I have called the hotel to solve the problem but it's an absolute disgrace. In China you are never short of Marriott hotels so for me never ever JW Marriott Tomorrow Square again, there are much better options within Marriott family to stay in Shanghai.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM