Amazing resort! Literally do not need to leave during your stay if you didn't want to, view from our room looked upon the pools and the ocean, was stunning! Wifi kept dropping out and was an extra cost but was an overall lovely place to stay at. We had my sisters wedding at the resort and they were all just so hospitable and couldn't do enough. Stunning location.Comment of D. Ebony , Australia the 2016-12-30
My son had his wedding at Katathani hotel in February 2017. We where 10 people attending the wedding and eight got food poisoning. We contacted the hotel about this, but they said we did not get it at there hotel. We didi not eat any other place together that day, and we got sick six hours after eating dinner. Two of the guests where admitted to the hospital for three days. So if you are in Phuket stay away from this hellhole of a hotel!!!!!
Fantasic room with ocean veiw.Clean and tidy by staff every day :) Very good service from all department at the hotel. Good choise of Food at the various restaurants within the hotel. Activities for children at both at Buri and Thani wing. Go for it :)
"3 star service"
I had high hopes of the Katathani, unfortunately the service does not match the location or the property itself. It is a huge hotel that occupies the entire length of Kata Noi beach. It's a great beach, and hotel grounds are well maintained. The hotel claims to be 5 star, and certainly charges like it (over USD260 for an ocean view junior suite). The room was fine if a little dated. A few minor niggles - only 2 small bottles of water per day, cheap toiletries, no shower gel. Service was poor all round. The arrival of guests after check in time appeared to be a great surprise to the front desk staff. After waiting for more than a hour after check in time, we were told to wait another 20 minutes. As we walked around the hotel, even early in the morning, we were generally ignored by hotel staff. We were told at check in we could charge to the room at any hotel outlet but this was not the case - the Seaside restaurant was cash only, which meant a dash back to the room with the threat of a cancelled lunch order hanging over us. On check out there was no thank you or hope to see you again. There was not even a turn down room service, which is a basic requirement for any 5 star hotel. Breakfast was very ordinary, not even close to 5 star. Much of the cooked food was dry, congealed and unappealing. Evidence of cost cutting everywhere - no cakes or muffins (unless you raided the children's corner), no fresh mango (this is Thailand - the home of the mango!), no smoked salmon. The location is fairly isolated. Kata itself is walkable in about 15 minutes, but it's a quite strenuous uphill walk, easier on the way back. There are a small number of independent restaurants outside the resort, most charging about 30% more than a standard tourist restaurant (for example, a whole fish was THB490. The same in Kata about THB350). Ta Restaurant, tucked down a side alley off the main road, was more reasonable. The overall impression from the Katathani is that the staff are really not bothered whether you are there or not. This is a mass market hotel. Go with that in mind and you won't be disappointed.
"Katathani 10 day stay with teenagers"
First time at a resort, usually the backpacking family but thoroughly enjoyed it I thought i would be bored, but plenty for everyone to do in the games room, gym well equipped, yoga and Thai boxing class. We stayed Bhuri wing Grand deluxe overlooking pool, the breakfast location is better near Bhuri wing IMO, but wherever you stay you will make the most of it Good eating in local restaurants just outside resort, 180 baht for decent Thai food Or 20-30 min walk up and over hill into Kata for plenty of restaurant choice Staff were excellent and so accommodating, can't recommend the place enough for someone who was doubtful over resort living!
"Resort with relaxing beach location"
This resort is spread over a large area with accomodation different wings. We stayed in the Thani Wing on the third floor and enjoyed beautiful beach and garden views. Other family members stayed in the Bhuri wing which doesn't offer the same beach views, and is some distance from the Thani Wing. Therefore if you are holidaying with other families or friends ensure you are located in the same wing. We enjoyed swimming in the beach which looks very clean with clear water, the many pools available were also enjoyable to swim at. Wifi is only available free in the lobby and restaurants, otherwise you need to pay for this, which we found disappointing. Buffet breakfast offered a vast choice to please most guests. Overall this resort was enjoyable however the rooms are looking a little tired. We had mixed experiences with room service, sometimes it was very good and sometimes they didn't turn up. Rooms are supplied with pool towels however there is nowhere at the resort to exchange your towel during the day should you require a dry towel. We were unsuccessful in getting fresh pool towels by ringing room service which was annoying, they do give you fresh towels at the end of each day but only if you happen to be in your room when they come around. Prior to arriving we had organised for a late check out which was confirmed on arrival however on the day of our arrival we were locked out of our room at normal check out time and needed to trudge back to the lobby to gain access to our room without any apology from staff. We also booked our airport transfer with the resort and had a mixed experience here too. Locating the resort representative was easy but the driver we had taking us to the resort drove at excessive speed, thankfully the driver we had on our return was a much safer driver. Small issues like those mentioned above prevented us from rating this resort higher and could be easily rectified by the resort to make our stay more enjoyable.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM