of TripAdvisor Travelers recommend this hotel
"Amazing view !!!!"
The view from our room was absolutely amazing. We have jacuzzi at balcony area which you can see the beautiful view. Aside from that, I'm too frustered bout room card always can't access we had to repeated call tech to reopen the door. There were little choice on the menu. All staff are friendly and more happy to take you up and down from hill in the buggy.
"Dont waste your money on this resort"
Hi guys, Dont stay here crap place to stay. No one can speak english. Its not even a 2 star resort. Breakfast buffet is crap. They only speak thai. Me and my wife had a awful time for two nights. WE WASTED 700$ for the overwater villa for two days. Worst experience of my life.
"Staff needs to learn etiquette "
Stayed at this property good rooms decent property.the staff at the reception is highly ill mannerd,no sense of talking with the guest.i forgot rhe name but maybe bow or bow was the women. She needs to behave.they will try to impose extra charge of getting a guest to the property without information if its for real or not,so if u revolt then they will say its a mistake..overall experience was nice but front desk staff needs to be taught lot of etiquette and be polite to the guest.i would have rated higher for the property but because of the reception staff this is what it is
"Absolutely amazing !! "
Me and my boyfriend stayed in this outstanding hotel during a trip round Thailand. The rooms are clean and the shower and bathroom are very modern and plenty of space. We stayed in the rooms with a hot tub bath on the balcony with a sea view - nothing better relaxing after a day of sun watching the sun go down in the privacy of your own hot tub. The views from the infinity pool are amazing, you feel like you are in the middle of the sea with views of blue open water all around. The hotel is up a very steep hill however the hotel provide golf buggies to transport you to where ever you need to be. The hotel is a 20 min walk from the main area this is busy and buzzing with bar's if that's what you want - or the hotel also has a bar. Would highly recommend this hotel. If ever back in Thailand would visit again.
"AWFULL, DO NOT STAY HERE"
This place is shocking even if it was half the price!! I would give it no stars if it was possible. The service is hit and miss and a lot of the staff don't speak english. It is totally run down, broken tiles in out private pool, the state of the main pool meant we didn't want to go anywhere near it, the bathroom jacuzzi was grotty, general maintenance hasn't been done in long time. The bar closes early and no room service after 11pm. This is not was i expect from a 5 star hotel in general, i have been to better 3 stars! To make everything worse our complaint to the assistant manager was met with a apology but nothing more when she said she would see what she could do. We left with her having done nothing about our complaints. Considering that this hotel is a rip off and not worth what they charge i was expecting a discount at check out but nothing. I have since written 2 letters of complaint to the manager that have gone unanswered. I have also written to head office and i'm yet to hear back from them, that was over a week ago!!! It looks like to poor service runs from top down in this company. I would not recommend this hotel to anyone!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM