of TripAdvisor Travelers recommend this hotel
"Fake promises "
Fake fake fake sorry to say By the way I was staying in their expensive over pool villa They just ignore what they promise you + bad maintenance and "oven like room" Even you email them your arrival time and setup you need they just ignore it and keep you wait 4 hours for check in !!! While you seeing people check in before you " and they actually arrive after you" Sad to say I suffer in that place for 4 hours waiting for the room and from 3 am until check out at noon because no electricity And even no apology for that Why !!!! I'm your customer not to be treated like that Plus they totally ignore Expedia VIP membership and privileges
"The hotel is fallen apart, and the management think say it's ok!"
not a hotel to book for a 2nd time, you might as well save yourself the trouble and stay in a better hotel. you dont wont little things to ruin your holiday, like door card keys not working, doors do not lock, your AC suddenly stops in the middle of the night, and reception staff that never answer your your calls, and of they do, they'll make sure they convince all is fine, and the problems are only in your imagination, no my friend, you could not prove them wrong.
The best thing about this hotel is the service-the staff were fantastic! However, I would not rate this 5 star-the hotel could do with a lick of paint, the pool towels were stained, our sheets were stained and our bathroom towels had holes in. The rooms do not look as good as on the website-our jacuzzi bath was stained yellow all over, shot out loads of dirt when turned on, took forever to fill and not all jets worked. We did however have a lovely lunch and were certainly greeted with a warm welcome. This has potential to be an amazing hotel but some work needs to be done.
"Not the normal Thailand experience "
We arrived early, 10am, which was a major issue for them. They strictly told us no checkin before 2pm. We were told we could use the spa shower (think more your local gym shower), but we had to carry our own bags up several flights of stairs and ask around to find this shower. Despite a "welcome drink and cold towel" being in the price we got nothing. We ended up going to a different place to wait until our room was ready. Day 2 we spent the day out of the hotel...so nothing too bad except in our return at 5pm the room was not serviced until we called twice requesting it. I rate this one star for the price vs service. Compared to the vast majority of places in Thailand the service was really below standard and had zero flexibility. For the price there are much better options on the island. A change in management is sorely needed and could really turn the place around.
"Fantastic Resort except for the location!!"
We loved the resort and the room we were in. Amazing sea views, Jacuzzi in the balcony. It was awesome. No privacy issues as well. Also, we got to look at the pool villa and that also was pretty awesome. The breakfast was lavish, well spread and not disappointing at all. Variety of breads, spreads, eggs, sausages, hot dogs, fruits, juices and much more. The only call out would be the location. While i thought it was walking distance to the beach it was a little far from that. You'll need a bike to move around which is easily and cheaply available for rent. Remember, irrespective of where you stay you'll need to hire a bike or car to visit the tourist spots. However, Koi Samui island is not suggested if you are travelling with a kid less than 7 years old. This is a beautiful island with a lot of activities to do which cant be done if you are with a kid.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM