of TripAdvisor Travelers recommend this hotel
"Good location but lacking customer service"
We stayed here for our anniversary. It's in a pretty centralized location in Chicago. The prices here are pretty reasonable for a hotel of this caliber. However the service for a hotel of this caliber was not good. It started with check in, I reserved a king room directly though the hotels website. I believe it was the Assistant Front Desk Manager who checked us in. We got up to the room right off the elevator, first off it was TINY...but secondly it was a queen bed. So I called down to the front desk and she proceeded to tell me the rooms are coded incorrectly in the computer - so the room appears as a King but they know it's truly a queen. So she asked us to come down and get a key for a new room (unacceptable in my mind - they made a mistake, so I would hope for an apology and I'll be right up with a new key and perhaps a comp for a drink or something...) So we head back down wait in line for them to process three other check-ins, almost causing us to miss our dinner reservations elsewhere. No comp or heartfelt apology. Next room was still very small but did have the King bed. I will stay elsewhere on future visits to the city, but I wanted to try this Kimpton as I've had great experiences at other Kimpton properties in the past. Also I found it strange that every time we entered or exited the property we never seen a doormen or greeted by anyone.
"Great location & Professional Staff"
Enjoyed the decor, cleanliness & vibe of the Kimpton Hotel Allegro. Most of all it was centrally located to all the attractions & restaurants we wanted to visit. The staff was very helpful to all our inquires as it was the 1st time we were visiting Chicago. Beautiful gathering areas just to relax & chat. Would definitely stay there again.
Stayed here for 3 nights on our way to Seattle. Very clean and tidy hotel comfortable bed. Staff very helpful enjoyed the happy hour each evening. Hotel handy to city centre will definitely use this hotel again. Starbucks entrance from the hotel lobby also a plus.
"Stay at Hotel Allegro"
Centrally located and walking distance from main Chicago attraction around the Loop. There isn't any buffet breakfast and you end up in the Starbucks on the ground floor. Nice reception area but rooms and bathroom are small and the elevators and the corridors of some floors doesn't smell nice! My room, even if near the elevator, was silent enough. I had a poor experience with laundry service: I used the service two times in a week and in both cases the laundry was not delivered on time and I needed to call guest services to get my staff back. The only reason I would come back is because it's 5 minutes walk from the office.
"Great Boutique Hotel"
We had a lovely stay, with a couple of hiccups. The hotel has a great Art Deco aura and the front desk and bell staff are very professional. The room isn't spacious, but certainly comfortable. The extremely tiny closet did not quite accommodate clothes for two even on a short stay. The door to the closet opens into the room door as do the bathroom doors so plan for some awkward navigation. The street noise was non existent which was great. The largest noise nuisances were caused buy the mini fridge which was very loud and woke us up at night, as well as the housekeeping staff. I understand they have many rooms to tackle and start early but their noise level on a Sunday morning was borderline obnoxious. If a do not disturb sign is on a door, it would seem to make sense to manage to keep the banter and noise right outside that door at a minimum. Not the case. The staff is very loud in the hallway and in their conversations to each other. I'm not referring to noon, but 8:45 in the morning. It would be nice to remind staff that people may be trying to sleep at that time of day.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM