of TripAdvisor Travelers recommend this hotel
I love Kimpton hotels and I really was looking forward to staying here. If it was possible I would give this hotel 3.5 stars. The hotel is an attractive remodel of an older hotel. The rooms are small but nice. I got a fair price on the room. The location is great. Most of the staff were friendly and helpful. Here is where the uneven part comes in. The first night I got in and went to the bar to get a drink and sandwich. The bartender said, "sure no problem". And I sat down and waited. The bartender kept eyeing me, but no beer and no sandwich. Finally I went up to the bar and tried to get her attention. No luck. Finally the other bartender came by; several of the people sitting at the bar remembered me and told him how I had ordered more than 30 minutes ago. After we discussed the situation the bartender came back immediately with my sandwich and poured me a beer. I guess the situation had happened before because he comped my sandwich but while I ate it the other bartender kept looking at me and looking away when I realised she was looking. It was weird and creepy. Other weirdness at the Allegro include Kimpton's (rightfully) famous wine tasting. They were serving cold sparkling wine in the dead of Chicago winter. Maybe I was raised wrong, but isn't sparkling wine a summer drink with the exception of champagne-like occasions' The toilet broke. I have been in 10 dollar a night sgo joints and the toilet never broke. Odd. I walked down to their restaurant, which I had told was great, one evening of my stay and despite their being many open tables (it was the middle of the week) I was told I would have to wait 30 minutes. Unsettling. Wifi was terrible. Nothing technical support could do could resolve the slowness of the internet. Finally, every other thing you bought at the Kimpton was very expensive. A double whiskey was 25 dollars. I have paid less in Manhattan. Given you can buy a bottle of what I was drinking for that amount I thought it was gratuitous gouging. So, uneven. Because of the location alone, I will probably give the Allegro another try. I have stayed at many Kimpton hotels and this is the first odd note I have experienced. Maybe the manager was on vacation. Maybe the bartender was having a bad night. Maybe the restaurant was short staffed. Things break. Prices are higher in big cities. Coincidences put all together are not what good decisions are based on. However, I hope the manager returns and urges her staff to the level of good service that Kimpton hotels are known for.
"Standout for impeccable service."
We traveled to Allegro Chicago earlier this week for business. The lovely building boasts art deco architecture and details, clean, comfortable rooms, and outstanding service. We would like to give special thanks to the security department who helped us to resolve some issues (not related to the hotel) with incoming business materials. They went out of their way to provide an excellence of service that is rarely seen. Kudos!
"First visit to Chicago"
We were in town for our first visit to Chicago and chose this hotel based on reviews, décor, etc. We absolutely loved our stay here. The décor of the hotel is very cool, and the staff could not be more friendly or accommodating. Other reviews mentioned the thin walls, but that was not our experience. The noise level that we heard was similar to other hotels and not an issue, and the hotel was sold out. We would love to stay at this hotel again.
"Not great for business"
I am staying for two nights now. And as I have woken early (still on London time) and as I have to wait before I can get a coffee (to their credit they offer coffee and tea in their Lobby in the mornings - but no in room coffee and tea making facilities and, to my absolute shock, no room service option), I figured I will write this. I'm here for 2 nights for business and I guess my PA booked this because it is very close to the office. I will struggle through the second night, but this will go off acceptable hotels for Chicago stays in future. It didn't start well right from the airport. My colleague and I sailed through the "carry on luggage" immigration check point so well (well done Chicago airport for having such a great initiative - getting to skip the whole baggage claim area is such a brilliant idea). We were through in minutes. I had a confirmation for a hotel pick up in my travel pack and we searched for my name card, to no avail. So we found the hotel number and rang them. It seems, despite the hotel transfer confirmation number, the hotel said the car had not been arranged because no credit card details had been provided. Strange. So they unilaterally decided that there would be no car waiting. My PA confirmed no credit card details had been requested, by the way. Fine. We jumped in a cab and about 20 minutes in I get a call from a Limo driver who said he was waiting for me to call him to go to the arrivals area. I explained that I hadn't been given his details or these instructions and, indeed, the hotel had confirmed that no car had actually been booked so we had gotten a taxi. He apologised and said he would take the matter up with the hotel. Now to their credit, the staff member at reception (who was very pleasant and friendly) did apologise for the mix up. That isn't, though, my major problem with the hotel. The room is dark, small and dusty. The bathroom is tiny and has one of those small narrow baths, which means you can't avoid touching the shower curtain when you shower. A pet hate of mine. The room heating is a challenge. It is either too cold or too hot and stuffy (even if you adjust the thermostat by only one degree). My colleague shared the same problem with his room. There is no warm duvet on the bed, so keeping it cold and getting under the covers while you sleep isn't even an option. The room seemed dusty and the wardrobe, instead of having one hanging rod across, has two shorter ones (going from back to front), which means to hang clothes you have to enter into the dusty wardrobe and hang your clothes against the wall - while being knocked by the ironing board handing on the door. We tried the restaurant which was average. My tortellini was quite tough. So I will struggle through my second night, eat outside the restaurant and not be staying here again. And still I'm hanging out for my morning coffee. Just a few more minutes...
"Classy Hotel, Nightly Champagne Socials"
Disclaimer: I love Kimpton Hotels. I've stayed at six altogether. I love how they each reflect the city they occupy. Allegro Chicago is classy. What's not to like about nightly champagne socials' We met so many people at those events. The rooms are large for a city such as Chicago. The temperature hovered around 0° the six days we were in Chicago and it was a pleasure to return to the Allegro.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM