of TripAdvisor Travelers recommend this hotel
"Quality sliding down "
We have been staying here each year for a number of years and generally been very happy till this time. Quality of service has gone down dramatically especially in the room service but the people are helpful and the location is top class with easy access to every where. VERY slow internet and even the quality of toilet paper is a disgrace breakfast is great and the lady at the egg cooking section make the BEST omelette keep up the good work
"Nice staff, good location but room was very small"
I arrived early and was very happy my room was available - well before normal check in. The staff were great and hotel location is excellent for main TST area. My only issue was the room size. I was planning to stay for 17 nights and had booked a room on the Executive floor. It was so small there was no where to even put a suitcase in the room. I had to check out and move hotel. If I was staying for 1 or 2 nights it would have been fine but suggest not for a longer stay.
We checked into this hotel expecting poor service but we were surprised at how much had changed since the travelers reviews of mid 2016. It seems the hotel listens to its clients. The Front desk were efficient, a bellboy took our luggage up, the concierge was accommodating (without expecting a tip), housekeeping responded promptly to our request for more pillows. Since the location is excellent, expect to see us back soon. We had a wonderful time in HK. I had forgotten how much fun the TST area is.
"Great for a Business stay"
This is a great hotel, every time I come to Hong Kong I stay here and only here. The service is amazing, Helen in the lounge has always taken good care of me when I've needed it. The location of the hotel is great; close to many attractions, the subway, and the ferry system. The rooms are small but remember it's Hong Kong and the rooms are small everywhere.
Off of a cruise ship on Dec. 22nd 2016. Arrived around 10:30 - 11:00 am and was immediately escorted to a room - no view so I asked for a change. Within 15 minutes I had a new room and my suitcases - along with suitcases from 2 friends that WEREN'T EVEN STAYING with me were brought to my room. Not paying attention, we were too excited about exploring Hong Kong, it wasn't til late that night that we discovered that one of my suitcases was missing. The next day, they Concierge had pulled the security tapes to discover that my suitcase had never made it to the hotel. He made ALL THE CALLS TO THE CRUISE PORT AND FOUND IT!!! I didn't get his full name but Stanley went over and above to make sure he found it for me. Wonderful!! I stayed until the 26th pm and it was wonderful. My room was clean, the hotel was wonderful and the staff was exceptional. Great stay. I didn't get up to the top floors or use the dining room but did peek in - looked great. Highly recommend The Kowloon Hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM