The Krystal Cancun has a prime beachfront location on Punta Cancun, at the tip of the Cancun Hotel Zone and in the middle of the entertainment and shopping area of the destination. The Krystal Cancun is 6 miles from downtown Cancun and 11 miles from the airport.
Excelente trato de personal, muy amables en todo el hotel principalmente en resturantComment of L. Alma Rosa , Spain the 2016-05-24
El personal del hotel en todos los niveles son excelentes anfitriones, Atentos, amables, y muy accesibles cuando necesitas alguna información.Comment of G. Lic. Jorge Ricardo , Mexico the 2015-09-23
Recomiendo a los amigos y turistas en general a alojarse en el Hotel Kristal Cancun por la calidad, atención y precios razonables.Comment of B. FERNANDO LUIS , Peru the 2015-09-21
Excelente ubicación para salir a pie. Muchos restaurantes y bares muy cerca.Comment of L. CLAUDIA , Guatemala the 2015-07-14
Boa localização, quarto confortável. Estava chovendo dentro do hotel, em várias lugares.Comment of V. MAURO ANDRE , Brazil the 2015-02-22
Service staff were kind and helpful. Sales people were incredibly shady and deceitful. The resort was in bad shape. Our ceiling leaked in the bathroom in the middle of the night. They fixed the leak but didn't clean up the water. Food was bad. Pool was fine. Beach was very nice.
Everything was great, from the coffee at the buffet, to the service beach side. I went with my fiancee for a family members anniversary wedding. Every morning we had a cup of coffee at the buffet, we are coffee lovers and that hot cup of bold brew woke us right up. We went out to the beach just 3 minutes walk, right outside. Spent time with family and ordered drinks and occasional snacks from the restaurants. Made a reservation at Hacienda el Mortero and the food was superb. We have already made plans with friends to go back again next year and enjoy a little break from the world at this paradise and hit up the night life. We chose a city view room, we got to see half ocean on one end and half of the city on our right. There was a bit of noise, which we didn't mind, because we wanted to see the night life and hear the music before making plans to go out and party with cousins.
"Not advisable :("
I had a bad experience in this hotel, unfortunately I didn't received so much help from the receptionist. Our door never closed well, we reported it with out any positive answer from the hotel, during the second night two unknown persons were into my room, then they realized we were in and they left, Also into the bathroom was a water leak from the sealing, 3 times reported, the tower D is extremely far from the entrance in my opinion and considering we got our rooms in the 3rd floor and the elevator was not on service, :(. Also the sound of the party or the bars made really complicated to sleep. The best part was that we spend the most of our time in other places, Isla Mujeres, tulum, etc, but I don't have the best opinion from this hotel. The service in the restaurant for breakfast was acceptable, as the food and the beach.
My wife and I stayed here for our anniversary this year. This was a wonderful trip for us. The hospitality was great. The food was very good the sushi was amazing. The room was a little average but overall a great place to stay. We loved it so much we purchased a trip for our daughter that is getting married this Saturday for her and her fiancé honey moon.
the views were awsome. The food was excellant and the staff provided us with special treats. We loved this place. Can't wait to go again. the room we had was an oceanview. The party zone was right out the front do.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 12:00 PM