"Great structure, best location"
The infrastructure is really neat and everything Works. Staff is friendly. I just found the front desk guys a bit uninterested in providing visitors with information. The location is excelente and it's close to the best nightlife choices.
My second stay at this property and 100% better than my first stay, though it was good I did have a couple issues on my first visit. This time we did the All-Inclusive deal and I can't say how great our stay was. From check-in to check-out very relaxing and great. The staff is very friendly, from the Concierge (Cecily) to the restaurant and beach staff (Marvi & Leo @ Beach) it was great. One safety tip - watch the steps, they area little higher than most, so when descending be careful. One thing I want everyone to know, if any staff member provides you great service, PLEASE TIP THEM!!! Though "tips" are included in the All-Inclusive package, these folks only receive a very small percentage of the "tips", so if they give good service tip them, they will appreciate it very much. Give $1-$5 bucks or give them a tip before you leave.
"Excellent location and variety of entertainment"
The hotel has a very friendly and helpfull staff, great variety of entertainment. Three swiming pools, wonderful beach. Very tasty food, specialy the italian and the pool bar. I was attending a business event, but because of the location and amenities of the hotel the little bit of spare time I could relax and recharge the batteries. The location is very close to all the restaurants and bars. The rooms need a litle bit of update, but the hotel is very nice. Try to get a seaview so you avoid the noise of the aircon maschines or noises from the other hotels.
"In the best area of Cancún"
There are a lot of hotels in Cancún, but this one is excellent for the price, is located walk in distance to the best bars, clubs and restaurants! The rooms are quiet for the busy area, good space and a/c. The beds are ok. The beach area is excellent with low tidal waves, compare to the beaches closer to the airport.
"Excellent customer service, beautiful views and an amazing beach!"
Just got back from our honeymoon at Krystal Grand Punta Cancun. All the staff was incredibly nice, friendly and helpful, to the point of remembering us by name and room number, making casual conversation and recommending local food and not-so-touristy places to visit. The buffet at Restaurant O was always delicious. The Grill and The Lounge are great. Ayami and Risotto are amazing! We also enjoyed a private dinner at The Chef's Table were we got to meet the hotel's chef and the sommelier (who were super friendly, by the way). So many great surprises and flavors - definitely recommended. The rooms are well decorated, comfortable and with great views. We had an issue with the bed, and the manager went above and beyond our expectations by upgrading us to a different room. Hotel is right next to the nightclubs, which makes for a great location if you're into that. However, if you're not, the noise from the clubs doesn't carry over to the hotel and rooms. With that said, one of the pools is currently being renovated and you can faintly hear the construction work during the day. The lounge music drowns it out, making for relaxing days in the balconies, pool and beach areas. The beach is incredible! Right next to a wall to break the waves, the beach is almost like a giant pool with gentle waves. You can see fishes swimming around, and a few gulls and pelicans diving for fish! There's also a tiny-little-baby beach, where the water filters through the wall. Perfect for toddlers and kids!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM