"Fabulous location, comfortable rooms"
We had two nights and found the staff helpful and friendly. The location is excellent - on the beach and very short walk to main strip. If we had to find a flaw it would have been that it was a bit tricky to get service down on the beach. Overall a fantastic place to stay.
The rooms were clean and well decorated. Service was excellent. The only reason I am lowering this to a 4 star is because the pool with the swim up bar was closed due to construction of a new large tower adjacent to it. Overall excellent place, right in the heart of the action.
"Decent hotel - great beach and easy to get to location"
First time to Cancun so we had no expectations. Check-In to process was easy. We inquired about an upgrade and were offered one at a nominal fee per night. We were not offered any other upgrades or offers (Altitude club or etc). Room was clean and better than we expected. Our shower pressure was a little off but as soon as we called front desk it was corrected and the management was very fast in their response. The beach area associated with the hotel is very beautiful and I feel the best part of the whole entire beach. There were chairs available but on busy days (like the holiday) they were taken very early. I feel they could have had more staff working. Seemed to only have 2-3 guys working the whole beach and pool area. This property is great for those who wants a location in Cancun at a nice property that is not huge. You can easily get to your room to the beach, pool, etc and not feel you are walking a very long distance. This is great for no nonsense travelers who want to a true beach hotel. Things to add: It would be nice to perhaps have a sheet or something that lists out all the restaurants and hours and other amenities of the hotel.
"Very good except the check in"
I would have given higher mark if not for the delayed checking in. I arrived at 2pm and not able to check in until 4:30 pm. The location is excellent and very convenient to shopping and dining. The attitude lodge for Expedia VIP I s excellent.
Beach is awesome. Frankie was the most attentive beach gofer we ever met. Truly an assist to this company. Made our vacation expectations realistic. Whole hotel staff is helpful and kind. Highly recommended.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM