Service from the entire hotel staff was excellent...we were always treated as a valued customer and like a long time family friend. That is difficult to do, and the entire hotel staff always made us feel welcomed at your hotel.Comment of Y. Cole , United States the 2015-02-23
"A Good hotel with poor connectivity"
Perhaps one of the high end hotels of Kyoto, great lobby, but the rooms are tiny. Service is fine. Problem is with connectivity. Far away from the hub, Kyoto station. Difficult to go anywhere without taxi.
"Well located and excellent service."
My husband and I went on a group tour trip to Kansai and they put us up at the Kyoto Hotel Okura for a night. It is really well located, a short drive from Gion, and the service is impeccable. Staff were very kind and knowledgeable. Breakfast was delicious too.
"Great location in Kyoto"
We stayed at this hotel as part of a tour group and we were not disappointed. Its rooms were very comfortable and the bathroom amenities more than adequate. There was good wifi connection - as with all the places that we stayed in Japan. Staff were more than helpful. It is well situated to walk to many of the sights and also to all the shopping areas. There is a station under the hotel that makes access to other areas very easy. Plenty of eating areas to choose from close to the hotel. Breakfast was a buffet style selection of mainly Japanese food - all very good and plenty to choose from. Great hotel, with good staff - well recommended
Before I get to the particulars of our stay here is why you want to stay here. First, they have a free shuttle from Kyoto station to their hotel. You can get the information on the website. I only discovered that about three days before our trip so it is easy to miss. If you want to sightsee you can also arrange for them to take your luggage to the hotel. Second, the location is within walking distance of Gion and the Imperial Palace and other major sights are easily accessible by bus. There is also shopping and food options within five or ten minutes walk. When you arrive it is as though you have stepped back in time 70 years. The uniforms the bell staff wear is quite literally from the 1930s. The service and attention to detail is perfect. As is typical of Japanese hotels you cannot sleep four people in a western hotel room so we had to get two rooms. Rooms are also not connecting so it is one parent one child per room. We booked two superior twin rooms with a city view for three nights. We booked 60 days in advance and got a fantastic rate with breakfast. When we arrived we were upgraded, to the Executive floor. Wow! I had tried to book an Executive floor room but there were none available when I made my reservations. If you can get the Executive floor book it. The room is huge even by American standards and the bathroom was quite large and beautifully appointed. The beds were also large. There were two beds and both would be considered at a full size in America. We called housekeeping to have some laundry picked up and the door rang less than a minute later. I believe there was a butler on our floor as every call to housekeeping was responded to almost instantaneously. We had to have our luggage sent to our hotel in Niigata and that as handled seamlessly by the Bell desk. The only strange thing is that you have to turn in your key and then present credentials to retrieve it. We found that clunky but have had the same experience in Europe and even ryokans in Japan. We had a choice of three restaurants for breakfast and opted for the Japanese/Western on the 17th floor our entire stay. I can say, unequivocally, it was the best breakfast this trip and equal to the finest I have ever had. Anyplace you go in Japan the food is great. Even the convenience stores have great food, but the setting the service, the quality was just top notch. I hope we are able to book an Executive room our next trip but even if we could only get a superior or deluxe room I wouldn't hesitate to stay here.
Good location, classic authentic Hotel, Used to be "Kyoto Hotel". room is desent, servise is friendly. if you got enough cash, you will have good experience. There are only two or three hotel got taller than 15 floors. This is one of them. so all rooms are good view, but If you can choose the room, room faces east or south is better. Especially, east side room will be good view in the morning. Free Parking lot. Good food. Qucik access to everywhere. Perfect place. But I have to say, no super funny point.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 PM , Check-out: 11:00 AM