"Nice family hotel"
We spend a night here while in Lyon for a short visit. Service is nice, room was very big, but decoration nothing special. We had an apartment with kitchen and 2 bed rooms - very practical when traveling with children. Breakfast (included in rate) was excellent.
the Reine Astrid has an awesome situation (close to Parc de la Tete d'Or), a very nice garden for breakfast, lunch and dinner (we stayed in July) and professional staff. However (there is always one!) the rooms need thorough new decoration.
"A very comfortable hotel, perfect for a business trip."
The apartment style room was great, clean and comfortable. Easy access to wifi, garage under the hotel, very nice bar with excellent and quick service and - to be noticed - a very nice space outside, in a cozy little garden. Totally unexpected, in the middle of Lyon business area!
"Rude, arrogant and dirty"
This place ruined the last two nights of my honeymoon. Night one: fire broke out in the hotel. Staff behaved like headless chickens. Told us to return to our rooms when the fire alarms were still going off every few minutes and smoke was filling the halls. Any attempt to find out further info was met with disregard. When the alarms were still going off four hours later, we tried to find out what was going on as our baby by then was exhausted. I had asked at 10pm if they could help us find another hotel as I had seen they had helped another family with a baby move. They ignored this and gave us not help. Having had a argument with the incredibly arrogant Reuben on the front desk (during which time he told me that I needed to go away so he could do his job and that my ten month old daughter being kept up by all the alarms going off was my problem if I needed further 'special information') I gave up and went to bed. Luckily the alarms did finally stop 30 mins later. They weren't too busy though to have the bar open, so clearly if people were spending money then they had time for them. Funny that. It was only at this point that we discovered that the 'baby travel cot' they said was available and had placed in our room was in actual fact a maid's dirty linen trolley. At past midnight it was now too late to do anything about it (especially as the front desk had told me to go away) so my daughter had no choice but to sleep in it - complete with metal studs and metal bars. Day two: we allow our daughter to crawl and play with her toys for ten minutes. I pick her up and her trousers and feet are tar black from the dirty floor. My husband goes to speak to the manager who promptly apologises for the night before. Trying to be positive, he tells her we thought the evacuation went well (not true - they were in a panic and conveyed no info - but he wants to try and find something nice to say). We return to the hotel later in the day and on return to the room I receive a phone call from Reuben on the front desk. He says that the hotel will be sending up something to apologise so I must stay in the room (imagine, if you will, the most unfriendly and belittling tone you can imagine). I ask him whether he can manage to apologise. He says that he has nothing to apologise for, but the hotel will apologise. "But me' No. I will not apologise". So I go to find my husband downstairs to tell him about this. Reuben actually interrupts the conversation I am having with my husband and talks over the top of me. We repeatedly tell him that he is not part of this conversation and to go away, but apparently he thinks it is his right to hijack a conversation between husband and wife. We ask to speak to the manager again - he says she is not in. This turns out to be untrue. We speak to her and she says that she cannot make a person apologise (as if this isn't the service industry). She shrugs her shoulders. Zero responsibility. I wondered if they even remembered that we were paying to be there. I have never felt so unwelcome and uncomfortable in a hotel. I am disgusted by their whole attitude and operation and would not recommend this bunch of arrogant incompetents to anyone. We were both so upset - it was the close of our honeymoon and they absolutely overshadowed it.
"Nice room in classic chick"
Booked the Reine Astrid for a Business trip during a exhibition in the international conference ceter Lyon. The conf. center is located in the north of Lyons Central Park 'Tete de Or'; the hotel in the south. 20min to walk. Park us very nice!!!!! My room 309 featured a fully equipped kitchen, a living room, a bath and a sleeping room for two. Internet worked fine. Roomservice was excellent. Breakfast OK; considering that Austrians and French have a very different view of breakfast. Overall a comfortable stay; recommndable; pricing is €€€.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM