of TripAdvisor Travelers recommend this hotel
"EXCELLENT SERVICE AND ALL ROUND QUALITY"
Across all departments service is excellent. Given experience elsewhere in similar establishments this must be the best concierge service in NYC. Must also mention housekeeping that was exemplary. All additional requests were met in a prompt and efficient manner.Al Fiori........how good is that having such a fine restaurant in house''!! The bar is also excellent, well ran by professional staff and management. May be away from the clutch of 5 star hotels that proliferate around Central Park but well worth a visit.
Excellent service. We were there for Market week. The refreshments we ordered were excellent but a little pricey. Our customers loved the conference room. The location is perfect for business meetings.
"One of my favorite places in the world to stay "
We never stay anywhere else when in New York, this is a fantastic hotel with wonderful staff who are committed to making sure their guests' every need is met. The rooms are incredibly spacious, especially by New York standards, and really well equipped Breakfast in Al Fiori is delicious! Great location and a great team.
"Five Star Experience in New York"
First trip to New York. Stayed four nights at this five star hotel and loved it. We had a suite on the 14th floor & our window looked straight out at the Empire State Building ! Everything was exceptional, the room, the service the food and the location on Fifth Avenue. We could not fault it. Next trip to NY - guess where we will be staying '
"Perfect Location, Great Service!"
I can't say enough good things about this hotel! The staff were all so welcoming and accommodating from arrival to each time we walked through the lobby and then departure. The hotel was less than a 10 minute walk from Grand Central Station. It is in a convenient location for seeing attractions, up the street from the Empire State Building if you are going there. The only attraction I would recommend taking a cab to is the 9/11 Memorial since it's about 6+ miles away. Otherwise, we were able to walk to dinner, and then walk to attractions throughout the day on Saturday and Sunday. Be sure to connect with David at the concierge desk for recommendations! He sent us to a great restaurant for dinner. We had a great nights sleep, the room seemed soundproof! Unlike at other hotels when sometimes you can hear guests in the hall or doors slamming, the hallways were so peaceful. The turndown service was excellent! The bathroom was heavenly! The bathrobes are so comfortable too. If this city wasn't so amazing and filled with so many things to do, I would've spent more time in our room! I wish I could've stayed longer, but will be sure to return here when I visit NYC again!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 1:00 AM , Check-out: 1:00 AM