of TripAdvisor Travelers recommend this hotel
"Grand and Peaceful ... and Chocolate"
I was so busy sightseeing during my recent stay in Switzerland that I didn't get the fully enjoy/appreciate the amenities and service of the Lausanne Palace but my experience was nonetheless perfect. The hotel is located city-centre near restaurants, shops and clubs and only a 5-minute cab ride from the train station. BTW - the Swiss trains are SUPERB all around the Lach Leman. Check-in service was fast,thorough and friendly - with the staff tending to all my details and inquiring any special requests - and personal accompaniment to my room. The room was (2-room suite) was spacious, well-lit, beautifully furnished and had two balconies which for the 6th floor provided spectacular views of the lake. Truly...with the mini-bar and Nespresso machine I had no reason to ever leave. On top of it all, there were guests at the hotel - and a wedding party on Saturday - but the hotel was amazingly tranquil in all the corridors, rooms etc. The hotel offers a good selection of bars/restaurants where top quality food and drink can be enjoyed. Furthermore, the brunch is served in the lower level and is fresh, extensive but not 'overdone'. Again, there are great patio views from the room. The hotel offers complete spa packages, fitness center and pool - all of which I'd ordinarily utilize - but on this particular trip my time was being spent visiting the Alps and those environs. This is a great property and a real can't miss experience.
I've debated whether or not to write this review and decided to go ahead. Last Thursday night a friend and I went to the Palace Hotel's LP's bar outside terrace for a drink or two. When there we decided to get dinner and each ordered a burger. I specifically said I didn't want mayonnaise and my friend said she wanted it on hers. The burgers arrived in about 10 minutes and sure enough, loaded with mayo. I had to go inside to find someone to take it back. First someone came out and asked to see my friend's burger to make sure she didn't get the one without mayo. It's always a bad thing to imply your guests are lying. And then we waited. And waited. 35 minutes later, when my friend was done, I called a waiter over and told him to please cancel the burger order. Five minutes after that the burger shows up and I told them to keep it as we were going to leave as soon as we paid. Some manager came out to ask what happened and we repeated the story for at least the fourth time. And that was that. I had nothing to eat but fries because the cole slaw that came with the burger was also made with mayo. We weren't charged for my burger but don't you think an offer of an apéritif, a glass of champagne or a dessert to split would have been a nice gesture' I do, but we didn't get it!
"A breathtaking marvel!!"
This hotel is completely over the top. The architecture is amazing and the rooms really comfortable with immense bathrooms. The service is great and the spa/gym is absolutely fantastic. Highly recommended!!
"Palace of Splendour!"
If you want to be treated like royalty, this is the place to go to. From the front desk experience, right through to the smallest detail, I was blown away by the amazing service I received and the attention to detail. I was even asked if I needed a two pin socket to charge my phone, that's even before I realised that I had not brought mine along. That's what I call customer service. I had the privilege of staying on the top floor, and the views were outstanding. The room itself was very spacious, beautifully decorated and extremely clean, I felt like royalty in a Palace!!! Can't wait to visit again, it is one of them at properties ever, thank you so much to Indira who showed me around.
"A classic hotel right in the center of Lausanne."
This hotel is beautiful. The service is outstanding. Everyone at the front desk and concierge were very friendly. The spa and pool were a special treat. The daily breakfast was delicious and the staff are super attentive and are kind. Location was perfect. I would stay at the hotel again. I would request a renovated room.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM