It passed my expectations for sure! Best hotel I'd ever stay (and I travel a lot). Would definitely go back.Comment of B. Leyla , Canada the 2015-09-10
"Another wonderful trip with family"
Le Blanc is one of the very find Hotel that I have ever been ,and it had been the reason I come back every year some time twice in a year.The service that we had experienced is getting better every time we come back ,and always a surprised.The room is so so beautiful comfortable and so clean,the location is very special it up to what every person like,but all of the hotel is so beautiful no matter where ever you at. First let me say than you so much Mr Janai Valdez and Leslie you both have made my trip is one of the best and everything were so perfect specially with the helicopter bring in the Santa Claus on Xmas day .It is the one present of my life I will always keep in my heart and never forget. About the staff work at the hotel it is no double when it were rated five star hotel and the best one in Cancun.from the time you arrival at the airport to the hotel the royal treatment is begin. Check in were so smooth and really easy since the staff is very well train and would do anything to made sure the guest is top of the priority ,until the day you check out. Jessica and Ahmed Y front desk is so great and they made you feel like just come home. The membership staff will greet you at the front dest anything is need or concern about membership Pofirio Gongora and Nancy the one to see. now is time to eat the International Restauraunt in the morning the person you want to meet would be Marco, Hernandez and chief Aqulino,Hernandez until three .Then after that evening time will be Hugo , Hhernandez,and Edger Hau they would be more then happy to made each and every meal will be just the way you like. When it come to beverage Jose Luis and Issac Garza and Miguel Peinado will be the one to see.The concierge staff like Tomas Leal, Staphanie ans Erika Cheix is so good with their job they will made sure that nothing can go wrong and your need will be meet . The butler is just can do enough for you and always greet you with a smile and will help you with booking your activity so you can have more time to spend time with your love one.I always ask for my favor butler with is Antonio and Janatan ,Carlos ,L . Special and a very big thank you to Karen Gomez she had made my birthday and my Anniversary so so perfect and the very best that I had ever had.The meal and the preparation she had put in the time to made my time there just so beautiful again thank you so much Karen you are the best. We have been come to the Le Blanc since 2009 and have not stop to go back.I am very proud to be e member of Palace Resorts and the staff at the Le Blanc is my family Cancun is my favor place to come home to. I had been travel the world ,but there is no palace can even come close to this service of the hotel been serve and treat the guess on the top of the world .No where that you go will give you this kind of service and would not cost you a ton of money. Traveler out there if you want the best this is the palace to stay and if you decided to stay at this hotel ,please bring one and five dollars bill to tip,the staff is always work very hard and yes they would really appreciated the tip. yes I do know they get pay to do the job ,but no where you can go and get this kind of service. People work at the hotel in the USA need to learn form them great serviced with the smile . Either you tip or not they still perform the same job,but a little tip go a long way . So if you are not sure where to go then try this hotel to see if my review is true or not. Thank you again to all of the staff and to Mr Janai and Leslie ,I will be back in September again ,can hardly wait for the time.
"Best service and food but....."
So this was our 8th time in Cancun and one of many all inclusives. The good. The service and food at this resort was the best we have ever experienced. Manny in the French restaurant was amazing. Erika at the front desk. Hymie at the front desk. Juan our butler was very accommodating. Most of the staff at the pool couldn't do enough for us. They have an app for the hotel and you type in what you need and it comes promptly. Room service is also very quick and gets you whatever you need. The negatives. Most of the rooms have no balconies. This stinks if you want to sit outside in your room. The rooms are small compared to other palace resort hotels. There are practically no activities during the day and pretty much nothing going on at night. This can get boring very quickly. You would expect the clientele to be more upscale but apparently Moon Palace was extremely overbooked so they upgraded them to Le Blanc and there went the decorum. Overall our vacation was fine and as I began the food and service are outstanding but...
Excellent service, excellent rooms, excellent food! Perfect in every category! The Beach was clean and offered lots of chairs and cabanas. The poolside service was amazing.The New Years Eve gala was a very pleasant surprise! We can not wait to go back!
"Great all inclusive"
Leaving Le Blanc tomorrow and I can tell you it met our expectations. Like many of you, I read the reviews as I'm not a frequent Mexico traveler nor do I frequent all-inclusive resorts. We stayed in a "honeymoon beach front room" and it was nice. Definitely upgrade to the beach front view - the lagoon view looks over a green, swampy-looking lagoon. It's worth the upgrade price. The food and drinks were generally good. We liked that there was a good variety at the breakfast and lunch buffet. My wife liked that you were able to choose meats, seafood and veggies and they would grill it for you. At the French restaurant I used some "resort credits" to upgrade to the lobster which was really good. I used the same credits to upgrade at the Italian for a veal chop which was ok. We didn't have a chance to use all the credits but the Spa was definitely the highlight. My wife used credits at the spa and I payed for a pedicure. We also used the spa facilities daily. We liked that you didn't feel pressured to tip (there's 16% gratuity added in everything) but the service was so good most of the time that we wanted to give extra. The service and quiet atmosphere sets this place apart. There was no loud music or rowdy guests. Our butler Mario was fantastic. Actually everybody was fantastic. We brought our own wine with us (I would -the wine selections on the regular and upgraded menus are not great) and drank half the bottle In Our room. When we got to dinner we asked if it would be ok to bring it down to finish during dinner. Not only did they say yes, they actually called the butler and had him bring it down to us. We thought that was great! I don't think this place is a bargain but it definitely feels higher end and I would venture to say probably the nicest hotel on the strip. I would considered my self a discerning traveler but I don't go out of my way to look for every fault. Generally you will not be disappointed if you value good service! Keep in mind that it is still an all-inclusive resort...just a particularly good one.
"Nice, clean resort but slightly short of true luxury"
We stayed 8 days, I originally booked 7 but had problem getting the right flight so I added an extra day. The booking was 2 separate bookings, so when we tried to book tours, etc could not b/c we only had a one day booking, they could not book our tours etc until the next day when the full week was initiated. We had to sit through their 'membership update' aka timeshare flog. We previously purchased the Palace Resorts membership but this flog provided no incentive to 'upgrade' the membership. We were told we could receive an upgraded room if we upgrade the membership. Palace resorts reserve the upgraded room for only the higher level memberships and would rather it sit empty than upgrade a lower level membership. So much for incentive. The Resort Credit offered is over inflated pricing for the tours, upgraded wine, upgraded food and spa services, plus you have to pay 16% of the over inflated resort credit pricing. A luxury all inclusive resort shouldn't have an upgraded food or wine list devalues the 'luxury'. The upgraded wine was super inflated from what you would pay at a normal restaurant. The service was great! There are butlers on each floor always willing to provide assistance, a nice touch. The pool towel waiters are always quick to provide service. I did read in one of the descriptions on a website that towel waiters always quick to provide a cool wet towel, not one was provided during our stay, must be a service no longer provided. I liked that each group was provided with an ice bucket to keep your drinks cold and the ice bucket was refreshed as needed. Check out, the last couple of stays at a Palace Resort have had trouble with the check out billing. The Resort Credit not corresponding accurately aka billing more money than credit usage, and it takes the attendant quite a long time to rectify. Advice: make sure you have a lot of time to check out. We took our 18 yr old daughter, it was nice that the resort is Adult Only. The restaurants, the food and presentation was very good. The breakfast and lunch buffets had a great selection. I did miss having a smoothie and would recommend a juice/smoothie bar. Otherwise there was no shortage of good food whether it at the restaurants, pool or your room. We did 2 tours: Chichen Itza and Isla Mujeres with snorkeling. We did the upgraded Chichen Itza tour, it made for a very long day but combine two tours in one. We like the snorkeling with the Isla Mujeres b/c the group snorkels from the drop off point to another spot where the boat is waiting, as opposed to snorkeling around the boat. The resort is premium priced but falls slightly short on some of it's luxury.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM