It passed my expectations for sure! Best hotel I'd ever stay (and I travel a lot). Would definitely go back.Comment of B. Leyla , Canada the 2015-09-10
"Best hotel in Cancun"
Don't be fooled by Excellence/ Beloved into thinking they are up to par with LeBlanc. ( I am staying here now, and deeply regret it.)This is hands down the best hotel in Cancun. The location is perfect, and the service second to none. From now on I will never stay anywhere except in Cancun.
Every minute from arrival to departure was an absolutely wonderful experience at Le Blanc. Easy check in, beautiful room, Butler service was outstanding. The breakfast was delicious. Lunch by the pool with drinks served frequently and quickly. Dinner at the Italian restaurant was on par with NYC Italian restaurants. Spa services were amazing. We just can't say enough about how great this experience was. All of the staff were so friendly and accommodating. Not one negative thing to say.
"DOES NOT DESERVE 5 STARS"
We stayed here last summer and posted a review during our stay regarding the bad food, bad service and terrible wine. The wine that is offered is not worth drinking! The service when you complain about the food and wine is terrible. And, the food is definitely not luxury. One of the restaurants is in a glorified banquet room with no ambiance. After posting my review the staff bent over double to get me to remove my post and rate it higher. Amazingly they did find drinkable wine for me - but only after i had made my post on line. The last few days of our stay was nice because they were going above and beyond to make me happy so I would remove my post. The best thing about our stay was the dinner on the beach. They did that right! There is no balconies off the rooms so you may have a view but no way to enjoy it. Why this resort gets 5 stars is beyond me! Unless others have had my experience and removed their post or upgraded their stars. There are other resorts that do just as good and are not as pricey as this one. Try them!
"5 STAR STAFF MAKES FOR A MEMORABLE EXPERIENCE"
My husband & I were gifted this trip for our Honeymoon & we were WOWED from the moment we pulled up to the hotel. We were greeted with a cold towel & bottle water, friendly smiles & swift check-in. Our butler upon arrival, Enrique, was so pleasant & helpful. He gave us a tour of our room & showed us how to operate all the bells & whistles. The Butlers at this resort were fantastic--Enrique, Antonio, Francisco & Issac were our main guys & had everything we needed taken care of. They even decorated our room with a Happy Honeymoon banner & balloons, & brought champagne & strawberries for us to enjoy. The food at Le Blanc is amazing--the service was even better. Fausto & Manuel at International were our favorite servers--make sure to request them! They anticipated our needs & treated us very special. On our last night, Fausto made sure to have a romantic dinner made special just for us. He went above & beyond to make our last night memorable & he achieved it. We loved the pools & the swim up bars. The bartenders are awesome--Bylijoel & Luis made us want to drink at the pool all day. We took 2 excursions while staying at Le Blanc. Jesus helped us book them and was very helpful & informative. We took the trip to Tulum with ziplining/cenote diving & we also swam with dolphins & sea lions at Isla Mujeres. Both of these trips were great, however, make sure you know exactly when the car is coming to pick you up because we were left without transportation at the dolphin excursion. This is the only negative feedback I have in regards to our stay--there are 2 ferrys that leave from Isla Mujeres/the dolphin excursion, but the car apparently only picks you up at the end of the day--Le Blanc should have a car pick up after the first ferry--they did not & we were not communicated to about this & had to take a taxi back to the hotel. As far as the spa goes, the experience is top-notch. We had 2 massages each throughout the week & mani/pedicures. The masseuses/beauticians are very professional and lovely. We had Maribel & Guadalupe do our therapeutic massages-they were amazing. -the spa itself has 3 pools , sauna , steam room you can use at your leisure if you don't want a massage or facial. I could spend all day in the spa. At the end of our trip, we set up airport pickup with our Butler & Juan Carlos drove us back to the airport in a private SUV. He was fabulous. He offered us a relaxing ride back to the airport & he was very nice & we enjoyed talking with him. All-in-all, the room was gorgeous, ocean-view, great jacuzzi tub & showers. We loved the aromatherapy aspect--the room also has a minibar you can use for free as part of the all-inclusive. All of the restaurants were great--we had an amazing time at Le Blanc. It met every expectation. We want to thank the staff especially for making our time there special--every staff member we met was pleasant & accommodating & i'll rave about them 1st & foremost when I talk about this trip. The hostesses at international, the managers, the ladies at the front (Judy & Jessica especially) , every server , bartender, housekeeper, butler, excursion specialist, pool attendants--everyone contributed to our wonderful week at Le Blanc & we're really grateful to have such a lovely memory. Thank you.
The food left me ill every time we ate here, so we have decided to fast the remaining time here. The location and service provided was really good though, so I gave them 2 more stars. I am glad we did not buy more weeks, because to pay for an all inclusive resort where I could not eat the food is a waste.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM