of TripAdvisor Travelers recommend this hotel
"Over-rated four star hotel"
The food composition in terms of presentation, contents, taste and variation is not in line with the aspiration to a four star standard operation. In addition the hotel does not provide any shuttle service. The hardware is new and fresh. Deluxe rooms are cosy and bathrooms are well designed. Classic rooms are very small, claustrofobic with limited storage. Limited space in the bar/lounge (only one public space). Service is good delivered by young, polite staff though not very experienced.
"Very nice, clean hotel with awesome breakfasts and dinners!"
The location is very good, 5 mins to 2 ski lifts. The room is very small but it has everything you need, very well organized space. Nice bar and fireplace. Super delicious food, very fresh, tone of good fruits, cheese, deserts and all the different little entries.... everything! I would say that pillows were too bid and hard for us, but maybe it's just us who got used to different softness of pillows:)) the stuff is very helpful.
"It's a very good 3 stars, but not a 4 stars hotel"
We had a cool holiday, young staff very kind and helpful, restaurant not for a 4star hotel, good buffet, classic rooms a bit small, even you have all the comfort and clean, good position for skiing and perfect collaboration with the shop where you rent the equipment.
Very poor experience. Will not stay there ever again. Every day we left for skiing around 10am and hang on the door the "make my room", while coming back around 3pm no one cleaned the room. After skiing and going to bed and placing the "do not disturb" sign every day around 4:30 someone was knocking and coming inside to clean it. It was cleaned only one day out of 5 after insisting at the reception. No sheets changed, no shampoo or shower gel renewed. I had to go and pick myself. I asked for fresh towels and it was the only time they brought clean ones throughout our 5 day stay. The wifi had extremely slow connection not being able to download a single email and sometimes not working at all. The ventilation in the bathroom was not working. We had a 30 min massage and it was not up to a so called Spa hotel. We booked sauna and jacuzzi (access only by appointment) and we were with 4 more people in a jacuzzi for two, so we left. One day my wife got sick and they had no thermometer so I asked for a pharmacy, they gave me wrong timetable so I had to go again. Finally some pillows where by accident on the floor by us and after the "cleaning" the very same pillows where placed on the bed.
"Looks like 4 stars....but only looks..."
We were a party of 4 and booked 2 rooms, one deluxe and one suite, in what is supposed to be the best hotel in Serre-Chevalier. Unfortunately, the overall experience was very disappointing. The suite was in the 3rd floor, with a low-ceiling bedroom (under the roof) and was so tiny that it felt smaller and more cramped than the deluxe room..... At arrival, the room was not ready past 4 pm (we learned after that the suite was given to another guest who did not liked it either and was moved to another room, more spacious'). Despite our request for another room (even a simpler deluxe room would have been better), the management refused to change us. The spa is tiny and can only accomodate 4 persons at a time, so you have to book well in advance (in 3 days, we could only go 1 time!). The salon and fire-place are tiny as well, so at after-ski time, this is crowded very quickly and you cannot sit. Overall, the hotel is ridiculously small, while the definition of a 4 stars is to give you some space and comfort...this is more a 3 stars with a very well done marketing. Finally, the only good points are the location, the decoration and the restaurant (good breakfast).
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 4:00 PM , Check-out: 10:00 AM