"Best Customer Service EVER"
This was the best hotel experience we have ever had. Nothing was overlooked, no detail was too small. Kristian the Concierge as well as his fellow concierge Marco were expert at helping plan outings, making restaurant recommendations and making sure all was executed as planned. The front desk staff, the restaurant staff, the sommelier, the wait staff, all were superb. Hotel location was perfect as well.
"Great hotel and location"
Stayed here for 4 nights on a business trip to Budapest. Situated in a lovely part of town right in the middle of the Christmas markets. Hotel is clean and the staff are friendly. The beds are very comfortable!
"Exceptional service and friendly staff"
Quite simply, fantastic service from everyone in the whole hotel, from the moment we arrived to the moment we left. Lots of advise of what to do, where to eat etc. An excellent location right in the middle of the city, no need to use transport as everywhere was a 10/15 min walk away as so central.
"A truly fantastic stay."
We stayed for a week in November for my 40th birthday and the hotel could not have been more friendly and accommodating. The room was nothing short of superb, immaculately cleaned and extremely comfortable; I'm sure I didn't see as much of Budapest as I could have as the room was so nice! The setting is a recently renovated Art Nouveau building that is probably circa 1900ish but in Budapest it's difficult to tell what is actually 'old' and what has been rebuilt following one of the many tragic events in it's recent history. The location is perfect with all city centre attractions well within walking distance or a short cab ride if you can't be bothered, there's even a Metro station right outside the front door. The building is everything one expects of a Ritz Carlton with a clear attention to detail in the styling and presentation of both the room and the public areas; I didn't find one thing that let it down and gave the appearance of corners being cut and I did look! Two restaurants; one a more relaxed 'bar' type serving phenomenal local and international cuisine, wines and beers in a great atmosphere including a terrace on one of Pest's busiest streets especially during the Christmas markets. The other a more formal hotel restaurant that one would expect to find in a Ritz Carlton. The hotel bar manages to be both refined and relaxed at the same time which is a difficult achievement. The staff are the friendliest I have ever experienced in a hotel of this calibre; I suspect this owes as much to the warm nature of Hungarians as it does to the training and standards of Ritz Carlton. Very accommodating; happy to amend menu items to suite your whims or arrange drinks that don't feature on the menu. The concierge and front desk team are ever present and no request for assistance is too much effort for them. I cannot comment on the spa/gym facilities as these were under renovation during our stay but I'm fairly confident they will be as stunning as the rest of the hotel. The prices are less than you would expect for a five star hotel but obviously it is far from being the cheapest bed in town, great for a bit of a treat but not for the budget conscious. I would happily stay again and recommend to anyone visiting; if I had to make a negative comment it would be that during our stay there were an awful lot of police sirens firing around the city; I think there was a Hungarian/Ukrainian summit/meeting going on whilst we were there with delegates being ferried around the city. Hungarian sirens are VERY loud and they seem happy to use them at all hours, we were woken in the night a couple of times despite being on the eight floor.
"Best Experience Ever"
I am a seasoned business/leisure traveler so I do not say this lightly, but our stay at the Ritz Carlton Budapest for Thanksgiving weekend was absolutely the BEST stay I have ever had. From the moment we stepped out of the cab until we departed the hotel we were treated like royalty. I can not list each service because I will probably forget one, but they were all fantastic, professional, knowledgeable, and friendly. The location is perfect, I felt like we were right in the heart of everything. We will definitely stay there on our next trip to Budapest
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM