"Enclave of peace and quiet"
An excellent hotel for a business traveller in Gurgaon (New Delhi). Close to the airport. Very comfortable rooms. Helpful staff. Decent restaurants. I was there for a week and found it a welcome respite at the end of the day. New travellers to this area may find the security measures (bag checks at the entrance, and security guards at the gate) either surprising or reassuring. Recommended.
"Not so impressed..."
Location : Super Service : Not so super! Well, Its always exciting to experience new SPG properties... and my Platinum membership is a testimony that I love Starwood hotels. Sadly, this SPG location did not come to my expectations. The hotel as such its fabulous with all amenities which are top of the class. The front desk staff put a good effort to make the guests comfortable. However they messed up my reservation. I was put in a smoking section of club floor whereas my request was clearly requested a non-smoking. The restaurant on lobby level "Latest Recipe" has good choice of food anytime during the day. I am told the head chef is very well known in India. Although I have visited mostly during breakfast hours. As per my observation, you get prompt service if you are non-indian or look like a non-indian. The service staff is pathetic, they take pleasure in providing service to "elite" lookalikes! Twice in a row I had very very bad experience at this restaurant. Thankfully, a staff member "Nikhil" who was kind to service my order. I had to wait for my tea and eggs for more than 25 minutes. Lastly, the restaurants is no way closer in terms of cleanliness. There was flies on my table and some food on floor and people walking on the food. The waiters turning a blind eye on the floor. Check out picture of fly on my table, I was kind enough to share my eggs with the fly
"Excellent location and people"
I was here in February and now again in March. The best part of this hotel is it's location as it is very to get into the City or to get out to visit Delhi. Saves a lot of travel time. The next best part is the people. The respect, care and just the overall experience says everything. Rooms are nice and decent in terms of its size and cleanliness. No complaints wrt amenities, restaurants and security. The club level access (if opted) gives you the access to breakfast, high-tea and happy hour which makes the stay better.
"Delicious Food and Excellent Catering"
We hosted multiple events at the hotel, spread across three days. I must compliment the head chef (Manish Kumar Tandon) for doing an impeccable job. The quality of food was nothing short of outstanding across all events. The food menu at each event topped the other, and the cuisines served spanned across the Indian, Asian and Continental genres. It was evident that Manish and his team cooked with all their heart and I truly thank them for their efforts!
"Good breakfast toilets are not clean"
I have visited for a business meet . Hospitality was awesome staff was polite food was also good breakfast buffet has good healthy options which I really appreciate , on the contrary the toilets were not clean which is my feedback to the hotel .
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 12:00 PM