Very nice hotel. Huge swimming pool and clean, beautiful private beach. Variety of food with good quality in breakfast buffet. Excellent service. We're very happy with the stay and would recommend others to stay here.Comment of W. Wan , Hong Kong the 2016-10-03
"Gorgeous Beach and Beautiful Resort"
Wonderful stay at Le Meridien Phuket. After almost an hour ride from the airport, the cold and fragrant towel at check-in was perfect. This is a beautiful resort. The beach is spectacular. The hotel is isolated from hectic Phuket, but only a 10-minute ride away. But the beach….can’t say enough about that. You could relax on the sand under the umbrellas and soft cushions, get a lounge chair on the grassy area between the pool and the beach, or enjoy the very comfortable lounge chairs at the pool. The pool was enormous. No problems with kids splashing and jumping as there was so much pool to enjoy. Rooms were comfortable and spacious. Breakfast buffet was great, so much variety of Western and Asian foods, served overlooking the pool or indoors. This was the only place that seemed crowded. A few negatives, the staff was super nice, tried to be helpful; simple questions, ok. But other communication was difficult for a lot of the staff. Drinks and meals at the hotel are Western hotel prices. Since the hotel is pretty isolated, lunch at the hotel was a lot more expensive that it chould have been. Dinner choices for those who didn’t want to leave the resort were very good. There was a huge buffet (changing nightly), Italian and Japanese restaurants and another restaurant with a wide selection of foods ranging from Indonesian and Thai to hamburgers and pasta. We enjoyed the hotel so much that we wanted to extend our stay an additional two nights. Hotel was completely booked. Mr. Lee, a front desk manager, was so nice in spite of my frequent visits to check on the status. It did come through and we loved our 8 nights at the resort. We will definitely be back. SPG Platinum benefits include upgrade to full breakfast (in lieu of points), one drink between 5-7pm and a hot hors d’oeurves.
Excellent beach resort with secluded beach, far from the hustle and bustle of nearby Patong. A luxurious experience with excellent facilities, a nice pool and great food. The staff are very accommodating, enhancing the experience significantly.
"SUPER LOCATION BUT VERY POOR SERVICES AND UNRENOVATED SINCE YEARS!"
I was several time at this hotel until 2004 and in February 2017 we come back because in the past we really liked the beach, the location and services... Unfortunately it was a big disappointment, despite the fact that the price of a room is very expensive. Dusty rooms, old furniture (we changed room and was equally), dirty bathroom and very very noisy, we could not rest at all, the restaurants and the spa aria, also unrenovated since I was there more than 10 years ago! Everything looks very old and it is a shame because this hotel has a dream private beach and a good position! Very bad services in general: at the restaurants the staff uniforms look really bad, dirty with food, serving staff look bad and do not speak english almost at all. Even the hotel manager and the front desk staff speaks very poor english and this is unacceptable for a five star hotel, from Starwood chain!!! The hotel s travel agency tried to fool us with the boat trips on the sea, everything is very poor quality... Bref: probably because the number of tourists increased, decreased the quality of serviced, and the prices increased! I was often at this hotel in the past, and I am so upset because everything looks so bad now!
This was a return visit for myself, now bringing my wife and 3 year old daughter. Location on a private cove was the main reason for selecting this property, very nice beach, safe and very clean. Rooms were perfect to meet my expectation, clean and spacious. Kids club was very good to keep some hours of entertainment with activities and other kids. Some exceptional customer service, Ms. Palnika, really did care about the service level after we found some insects in the morning soup. She went out of her way each morning to bring us fresh fruits and ensure our happiness. However the level of overall customer service is lacking, indicating a need for focused training of many staff. Simply inconsistent levels across the service team to rate this anything more than average, and below in specific cases. Food quality for the price is not up to standard. The best is the Thai restaurant, others fail to hit the mark based on quality to price. In the end, my daughter enjoyed the pools, beach and club and my wife got to relax. Good experience, would return, but something is definitely missing for a Thai cultural experience.
"Location location location"
One of the few (maybe only) resort to have Its own beach. The pools are great but I'm a sea lover and having it patrolled is a huge bonus. Staff were exceptional, always friendly, courteous and helpful. Most of the restaurants are great, we only had a minor issue with one. An idyllic spot with plenty to do ( or simply do nothing)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Honeymooners MUST present the appropriate wedding documentation on arrival, mention “Honeymoon” when their reservation is made and must be printed in the vouchers to validate the correct offer components.