of TripAdvisor Travelers recommend this hotel
"Centrally Located, Great Hotel"
Had a fantastic stay for work at this hotel. It is located in a very busy area, central to everything. And there's a lot to do at night, pretty much can walk everywhere or a quick tube ride (<10mins). My room was upgraded (SPG Gold), but it was still small, maybe fair for European standard. I asked them for another upgrade to a bigger room because my husband and son were going to join me on the last night and the 3 of us really wouldn't be able to fit in the room. And they did, so very grateful that we were upgraded to a junior suite, very spacious, tons of room. Will definitely be staying here again next time. It's close to Hamley's, Lego Store, Chinatown, Convent Garden, etc.
"the good and the bad"
I was there for 4 nights this month for a girls trip and a friend took issue with an overpriced water and asked to be refunded since we were paying for club access and the same water was free for us. instead of replying in a similar manner and either apologizing even if they were unable to make the refund, or in fact making the refund, the staff and manager were incredibly rude, I mean honestly thinking back about it still shocks me. She then asked to speak with Starwood the hotel chain owner bc she was so put off by the behavior of the manager and she is a member of some Starwood VIP thing. She asked to be transferred to the HQ in the US after speaking to the front desk people on the hotel phone, she was not told that even though this was a hotel call about the hotel that she would be charged.... 135GBP for the call! I mean seriously, it was quite the surprise when we checked out, and we had to pay it. Several of the staff members were abrupt and frankly cold. my friends and I have travelled to dozens of countries flown, thousands upon thousands of miles and we were treated so poorly instead of paying guests who were looking forward to trying a new hotel, which by the way, we will not be trying again. The hotel itself is well located and the rooms are nice enough, the lobby has a lovely scent being pumped in and the door man was always very nice. The main issue with our room was the inability to control the temperature in the room. It was aways in the 70sF which is not cohesive to sleeping. We also went through at least 6 room cards between 3 people bc even though we kept them separate from phone and cards they would become inactive. I would come down, have it reactivated, have it work in the elevator, and then by the time I got to the room, it was deactivated again. Now normally I would not even include this in a review but this hotel experiences was so negative I figured I would throw it in. I just wish it hadn't tainted an otherwise lovely trip to London.
"Comfortable stay but not 5*"
Upon checking in we were not advised where breakfast would be or the times it would be available. Nor were we told where the bar or swimming pool were. We assumed the details would be in the welcome pack in the room, no such pack existed. We were given an upgrade for my partners birthday which was a nice surprise, however our expectations of a 5* room were not met. Had we stayed in the classic room, we likely would have been even more disappointed. The room was comfortable and warm but you do not expect stained walls and such basics in a 5* very expensive hotel. The breakfast was good and we had paid for afternoon tea which was really lovely. When we checked out, we waited for 15 minutes whilst the concierge gave other visitors a detailed description of local attractions. We asked another receptionist for their help so we did not miss our train and were told to go back to the concierge. After another few minutes we asked another person and they very kindly obliged. Although the hotel has a great location and the pool (once we found it) was lovely, we will not stay here again as it is not the 5* experience we were expecting. There was a wedding that we were not aware of so the hotel was very noisy around 2-3am with guests constantly banging doors for over an hour.
"Family trip to London"
Slow check in out. Rooms and hotel very tired looking in need of update and redecorating. Lack of communication between staff departments. We were presented with a bill for breakfast which was already included in the price of the room. Not very friendly reception staff however concierge staff were very nice. Food good although dining area very cold. Very disappointing
"Luxe, calme et volupté !!"
It's a very nice hotel with a perfect location. We stayed one night and enjoy a not so big but very nice furnished and cosy bedroom. The pool/sauna is just fabulous includong the locker and we much enjoy a relaxing swin there ; then the soprt centre is well equipped. Breakfast was set in a very nice place and the food was just amazing, a lot, lots of choices and very good !! A very nice stay indeed !
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM