of TripAdvisor Travelers recommend this hotel
"Terrible front desk and manager"
I was not given the room I reserved. When I went back down to the front desk to get it fixed, the one person who knew how to work the reservation system preferred to stand around while his newly hired colleague struggled to figure it out. When she called her manager for help, he gave her only brief advice and left her again unable to solve the problem. If you are okay with dismal service, the hotel itself is reasonable for the price and location.
For over a decade I have been staying at this hotel and the rooms, service and staff are just amazing. For those who have read my reviews in past I rarely give out 5 Stars but this hotel stay warrants it. Recently, I stayed there and it was a pleasure to see so many familiar faces. One person that always sticks out to me is Mr. Spencer, who I have got to know for years. He is still greeting people with his infectious smile and always makes you feel great about your stay. BUT, one amazing attribute about Mr. Spencer is that he always remembers me every time I visit London and comes to me to shake my hand. We always have a quick chat to get caught up. On this trip I had the pleasure of meeting a new barman, Mr. Angelo, who is from Rome, Italy. He was a true professional at his craft and made some amazing cocktails. If you see him he loves to talk about soccer which I thoroughly enjoyed. The food in the Mezzanine is better than most hotels and candidly offered many different variates for multiple tastes and was very good. The room was very clean and the housekeeping staff are some of the best I have seen in all my travels. I look forward to returning to London soon and staying at the Le Meridien. If you travels bring you to London, please consider this hotel as you will not be disappointed.
If you want a hotel that is central to the biz than this is it, if you can get a refurbished room it's perfect, that said on arrival it was frankly a joke a joke that appeared to be shared with the other customers complaining about their rooms. When we arrived our refurbished room we were told was well worth waiting for; within an hour it wasn't available, we suspect it had something to do with other complaining customers being placated. However we did stand our ground and mysteriously an upgraded room become available again! Add to that "we'll send up your luggage" we had to retrieve it ourselves after two hours! It should be noted that on booking we had been promised one of the refurbed rooms. The room itself was excellent, clean and well appointed, breakfast was excellent and plenty of it. The pity is, fix the reception, and get your upgrades done and this would be a fine hotel with fantastic access to the theatres and the other London attractions.
"Old and run down. No special treatment for platinum members "
We booked a family room for us and our 15 year old daughter. We are currently staying in the hotel and it is simply horrible. The bathroom is old and toilet doesn't flush properly. We asked to be placed in SPG preferred room and were told they are fully booked and don't have any of the remodeled rooms. We completed our tour in Europe using all SPG properties, all were terrific, except this one. Le Méridien in Barcelona was fantastic. It's almost like this property does not care that you are platinum customer. I would strongly suggest corporate looks into this property more closely as it doesn't come close to Le Meriedien standard.
"Perfect London Location"
An older hotel in a great location -- just half a block from from Picadilly Circus Tube stop. The staff were tremendous, helpful in every way. The rooms, in spite of being located over busy streets, were quiet as a result of double windows (which could still be opened for air, however.) We stayed for 8 days and were completely satisfied. We ate at the restaurant one evening and found service to be excellent; food, while good, was not outstanding. We would definitely go back when we return to London.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM