of TripAdvisor Travelers recommend this hotel
"Staff is not helpful. They r rude and arrogant! "
Booked this hotel via booking.com and made a mistake and canceled the booking after 30mins. Hotel charged me full fund including 15% service fees! Called hotel to request refund or change the status of the booking, got told no, they can't do anything! But happy to just take the money!!! There is no sense of good customer service. I have ever never come across any hotel has such an attitude towards customers. I would recommend to not doing business with them. There are so many hotels in shanghai, please stay away from this one!!!! They will not help if customer has request, because they are not care!
"Not worth the price. At all. There are many other hotels in good locations!"
Pros: The location is excellent Cons: Breakfast choice very low, never replenishing food/glasses/... staff was not always very clear and helpful, TINY room, bad WiFi... taxes on top of the room price are ridiculously expensive. You need to take two different elevators to get out of the building. Nobody helped us with the luggage (neither at check-in/check-out) when this is supposed to be a 5 stars hotel.
"Top location, very tastefully decorated place"
A very pleasurable place. The location is top, on the bund, and the whole hotel is most tastefully decorated. (Style of old Shanghai, beige/brown, lots of wood, rather classy) Breakfast is very rich, making up for the not very friendly staff there. Reception staff, on the other hand, are very good. Very bad smell in the ground floor lobby, but fortunately not in the rest of the hotel.
"Relaxing stay overlooking the Bund"
Fantastic hotel. Best thing about it' It's not corporate. From the minute you arrive you are greeted with beautiful scents from the burning candles. There is a calm and unhurried ambience. The room is amazing with fantastic views of The Bund: panoramic view if you book the suite. I love the suite but my colleague preferred the river view room as it is bigger. I love both ( we stayed twice enroute to our final destination, Beijing). Relaxing breakfast in a calm surrounding, again with views of the Bund. Would definitely stay again ( we did... beginning and end of our trip).
"Excellent location, slightly flawed rooms"
The location of this hotel is definately one of the best in Shanghai, overlooking the Bund. The underground station is about 10 minutes walk away, with a convinent store close by. The pier which takes you to the other side of the river is basically just across the road. About the room itself, as the name implies, every room is a suite, with a living room, bed room and a bath room. The rooms was not very well lit. There is a gentle background music and you can connect your phone's music via bluetooth. The problem is with the tv, out of the 40 channels, half of them display no signal. Bed was huge and very comfortable. There is a room control beside the bed, which you can control the lights in the whole room. There is also an wall socket for your laptop, but I wish there was an USB socket as well. There was no turn down service. The bath room was large and well equipped with tooth brush and comb. The bathtub was over looking the bund. However, there was a leak in the bath, so the water drained when I was bathing. I do find the outdoor thermometer very useful. WiFi was free with VPN. Breakfast was very good as well.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM