of TripAdvisor Travelers recommend this hotel
"Comfort and service"
This hotel in the Bund district strict f Shanghai is not page , but is very comfortable and well appointed. Our room was very well appointed and we did not notice the lack of view. Everything you expect was there and we were well ok ken after by the excellent staff. The breakfast, which was included in the tariff was great and included both western and oriental options. A highly recommended hotel
"Stay nowhere else!"
The hotel is excellent, staff were brilliant the rooms were perfect, as expected staff speak English and are more than willing to help with any questions you may have. We visited the Ritz Carlton and can say without doubt the staff at Les Suites can teach them a lesson in customer service! Although the view from the 58th floor was a bit special. The hotel location says it is just off the Bund (the river front) but the room we had was perfect. If you want to go shopping the hotel is very near the old part of the city where there are plenty of shops of every description.
"Wonderful view of the Bund"
This hotel had almost everything you could require wonderful view of the Bund especially spectacular at night. A lounge with free tea and coffee and biscuits or cakes all day. Breakfast was good but alas evening meal leaves a lot to be desired chose three things from menu which they did not have so gave up and went out for dinner. There are a few good places in the Bund so no problem.
"Mostly very good, but a few thigs to be wary of ...."
The Pros: Fantastic location on the Bund is central and amazing Room is small but well appointed. Comfortable bed, good bathroom with shower and bathtub. Reception, lounge room and dining areas are model, up beat and interesting. Quirky, but homely and comfortable. Breakfasts have a reasonale range and the quality is good. Staff are very helpful and genuinely friendly. The price is right, not cheap but at the lower end of the range. Cons: There aren't many but they are worth being aware of 1. Our room smelt badly from smokers. Insisit on a smke free room - if there are any'''' I didnt even think to ask. Fools me. 2. In room dining options are poor and the food is a chinese copy of western hotel food. 3. The menu for dinner in the dining room is poor, but there are so many good restaurants in close proximity it doesnt matter - except on Sunday night when most restaurants are closed. 4. In our room acces to the double bed was from one side only so cralling across your companion can be a hassle. Not sure if this is common to all rooms. 5. Our room was next to the lifts so at night the room filled with lift mechanical noise - not noticqble when you are up and about but annoying in the dead of night.
"Great customer service "
China is known for bad customer service but not here. At first I had my doubts about this place as we had to wait over an hour for our room to be ready but they kindly upgraded our room for the wait. Staff is well mannered and always greet me when I arrive or leave. Buffet breakfast is reasonably nice. Great view of the bund. Plenty supply of water.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM