of TripAdvisor Travelers recommend this hotel
"Better than expected"
I stayed there twice in a month. Rooms are spacious with city view, just need a proper cleaning tjhough. Check in and check out process was pretty efficient. Bus terminal and subway station are right next to the hotel. Ask for executive floor if you can.
"Big room big lobby"
The room was huge comparing with others in Hong Kong. Remember ask reception to give you a room at high floor, the seaview was stunning especially sunset. Room was clean but WIFI slow. Beware to check in or out in peak hour. You may need to wait for about one hour to queue up and wait for the process.
Very Good Hotel. Rooms are clean. The Hotel is very big. Breakfast is not very spectaculair. I missed the continental Breakfast. Hotel is very good if you want to travel to different spots in Hong Kong.
Lived on the 85th floor for 3 nights. Cons: -no complimentary wifi or local calling!!! -room was cold, thermostat didn't work -very thin, low quality blankets provided -poorly maintained (door was hard to close - had to give it a push) -rainhead shower was leaky when hand unit was being used -lack of outlets (no outlets in washroom for blowdryer or straightener) -location is out of the way (tsuen wan is at the end of the red MTR line) -when living on a high level floor, descending the elevator causes ear discomfort -very busy all the time - lobby is always filled with bus loads of tourists -overall, stay was uncomfortable Pros: -3 min walk to tsuen wan west MTR line (purple line) -large rooms with queen sized beds -spacious bathroom -connected to citywalk plaza with restaurants and shopping
"Good for me"
Quite close to the mtr station west rail line (5 min), there's a bus terminus beside the hotel, and several malls in walking distance around the area. Room was spacious, separate bath and shower. Clean enough, but could be more. View was nice from the 77th floor. Since I didn't involve myself much with the staff, I didn't come across customer service problems so couldn't comment on it. There are many mainlanders tour groups in the hotel. Overall, I had a decent stay there.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM