of TripAdvisor Travelers recommend this hotel
"A VERY DISAPPOINTING LONG STAY!"
We just spent two weeks at this hotel as part of a Cathay Pacific flight/hotel package. I suggest that tripadvisor readers considering a stay here read this review before going. Built by the Wang family and named for the francophone and controversial family matriarch Nina (once the richest woman in Asia) it would suggest European opulence, civility, service and grace but delivers only trumpistic crassness, uncoolness, incivility, and indifference (you know, like a "Trump Tower on the Hong Kong Bay"). It is a Mega hotel (1608 rooms on 2 skyscrapers (80 and 42 stories). So much for a 5 star intimacy. Some details to illustrate my disappointment: - From the very first day of our stay to the very last we never saw the lobby without a horde (a veritable human ant hill) of people, an almost endless check in and check out of hundreds of tour members from mainland China. - The tours' apparent main reasons for staying at the l'hotel is its relative proximity to Disneyland, a couple of mega malls (Citiwalk and Citiwalk 2) and the airport. They focus on a couple of days stays and monopolize the attention of the numerous but VERY overworked staff, who are practically forced to ignore all other guests. - Checking in or out can be a logistical nightmare with waiting time of up to 30 minutes (imagine getting off a 14 hour flight and having to do that). - Never once did lobby staff show us any courtesy by opening doors, help us with luggage, sometimes, actually, walking away if we approached them. - We asked for possible trip information to Macao or Tai-O island and we were told to ask the MTR personnel at the MTR station. - Security staff twice pushed in the elevator as we tried to go in and out among a horde of tour members. - Lobby seating consists of very uncomfortable stone slabs, Not one chair in sight. - The 9th floor walkaway between the two towera which allowed for a great view of the ensemble was ALWAYS closed with signs declaring for private functions. We never saw a private function there in all our relatively long stay. - Darkness or semi obscurity reigns all over from lobby to rooms. Walking in the corridors is practically scary. The rooms are in perpetual dimness. I was not able to read or do crossword puzzles in bed (my hobby) EVER. - The outside swimming pool was staffed by 4 or 5 people who, when asked questions, seemed to have no idea of what was going on. No life guard was seen on duty. It was apparent to me that staff (or management) did not expect much guest use either at the pool or at its very well equipped gym area and that both amenities were intended to raise their hotel rating. - Furniture was stained and dirty (I have photos). - Rooms made up with some kind of kitschy high class love nest cum bordello theme with, as its centerpiece, a transparent shower cocoon (yes, there are curtains but apparent reason was for guests to "admire" each other from the bed). - A/C is useless in humid room (better a humidifier). - Humidity tends to make everything wet. From laundry that never dries to damp and squeaky floors. - No drawers for clothes. - TV with a paucity of channels and poor snowy reception. A command that was very hard to push. - WI-FI did not work for first two days, It took a whole other day to get a maintenance staff to come in. He changed password and it worked for another few hours then went nuts for the rest of our stay. We saw no reason to complain again. When we asked where the business center was we were informed that the hotel had no business center but we could get better reception in the lobby (a "conference center" hotel with no business center; what a joke!). For all the above and other reasons, this hotel does NOT deserve a 5 star or luxury denomination. I don't know how they managed to procure themselves one.
"Neither personable nor comfortable"
The first room that we checked into was a non-smoking; however we asked to be moved as it had obviously been smoked in. The 2nd room was certainly not up to standard. It was worn and in need of repairs. The cleanliness of the room was also questionable. We were just too tired to move rooms again. After 2 days we transferred to the Marco Polo down town. The Nina was probably the most impersonable hotels that we stayed in during our 3+week tour of China. The 2 couples that we traveled with received very nice rooms. I would never stay here again
"Good Locationand Spacious"
This hotel roomis very spacious and clean. For what you pay is worth it. Shopping and food restaurants is allarounf. Across thehotel is the wet markets...vegetables,meat and fruits every where. Pork,barbecue pork, roasted pork,chicken, duck and goose. Priceis reasonable at Hongkong prices. The only disadvantages, you have to pay for WIFI .
This is a massive hotel but not very comfortable. In the foyer we have to sit on stone benches which is not very comfortable. Must be they do not want people to sit for long. This is not what you will expect from a star hotel. It is very close to shopping centres. Also the train station is 300 mtrs away. You should experience the train service. On the whole I did not feel very comfortable .
"Stay in L Hotel Nina"
Hotel is nicely located at the channel that over looking Tsing Ma Bridge. Location of hotel is excellent as right next to the hotel, there are malls, MTR, Bus Terminal and Market. Train ride to TST East is just a mere 12 mins. No free Wifi on the room which is a Big no no for a modern hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM