Beautiful 5 star hotel. Breakfast included. Comfortable beds and pillows. Near lots of shopping and restaurants. Staff is extremely helpful and pleasant. Offers turn down service. A family favorite in Sao Paolo.
"Classic (debatable!) and pricy, for those who get impressed by it!"
The choice came from the travel agency, which wanted me to have an amazing time in São Paulo and chose a place to impress me. The hotel is indeed a good one but there is an air of pretence, a constant intention to show it still is what it once used to be and concretely no longer is... There is no ramp to access the lobby and nobody helps you carry the suitcases, it is not at all welcoming; I wonder how handicapped people manage the stairs up... The hotel was packed, allegedly 100% full due to Andrea Bocelli's show that night. The upgrade mentioned in my voucher could not be granted as a result of that: pre-blocking the room could have solved the matter, in my opinion! They regard the hotel as 'classic', with marble and tapestry and jacaranda all around, chandelier light and old furniture add to that value they want to present. What they forget is that the world has changed and those aspects, which still get to impress some few impressionable, nowadays tend to be seen as démodé or even tacky! Modernisation and elegance can walk hand in hand and the elements above just reinforce the old times, not a step into a current world! I agree, however, it is a matter of taste and there is a specific market for that - not my taste at all, sorry! One feels like in a coffin inside the lift: a dark, chipped, tired wooden box going up and down, it is a relief when it is open! The room I was allocated in - and there was no offer of a room change once one of a higher category could be made available! - is large enough for one person only or even a couple! The 'classic' style annoyed me, especially with the dated 'vintage' furniture, whose condition just highlights my comments: chipped wood, dented corners, curtain with holes, tired furniture, appalling old light-switch control! In the bathroom a marble shower/bath with a small glass panel to prevent the water from splashing on te floor, which inevitably happened and caused a major slipping risk! Warm water took always ages to come through and and never flew with intensity, so a proper even warm shower was never possible, only lukewarm! Another clear example that the hotel keeps both feet in the past is the fact there are very few power sockets in the room! One with many gadgets must have tentacles to spread the appliances all around the house, while the hotel hasn't modernised itself by placing sockets on the bedside and more by the work table! In such an expensive hotel not to have the full package of satellite channels is simply ridiculous! I have stayed in much simpler and cheaper hotels in the city and had dozens of channels for my delight! Internet is also a major problem, for connection drops every 2 minutes, most irritating and unreliable! In such a hotel one counts on at least internet works smoothly, above all when it is needed to work, which was my case! Once I had to reconnect myself 17 times to carry out a conversation on my phone, that is unacceptable! Again, in cheaper and simpler hotels here in São Paulo, and feel free to see the list in my profile, connection was continual, never broken after connected! I personally find most embarrassing for a 5* hotel to have to be reminded about the turndown service, which was the case during my stay - twice! At the top floor one finds a high quality gym, very well-equipped! The pool is to be complimented, with retractable roof and most pleasant water temperature! An ofurô bath is also available, 30min complimentary! Breakfast is also excellent, everything one needs and wanted can be found and as fresh as possible. Perhaps not having all items crowded tight on a table could make it visually more appealing... Staff is most nice and friendly, always willing to help! I miss, though, more smiles, but the Paulistanos (people born and living in São Paulo city) are known for their detachment and hint of arrogance anyway. This aspect must be worked on hard with the hotel staff, one pays too much there to see cross faces! The internet issue caused me major stress and a frank conversation with a manager-on-duty evolved into some action taken place, to make my remaining hours in the hotel less unpleasant. The actions taken were and are appreciated but the issues pointed out must be seen into, not to affect other guests. I debate with myself whether to be back in this hotel ever again, to be extremely honest! I'd rather stay somewhere unpretentious, regardless of how expensive the daily rate is, somewhere that actually 'is', instead of 'used to be'. The openness shown at the end of my frustrating stay left the door ajar for a return, to be fair; I should expect to be delivered a lot when choosing to pay US$200 a night in a 5* hotel, and they failed to get any near that! 'Classic' doesn't impress me, efficiency does, so it is up to you to let marble drop your chin or not!
"One of the best hotels I've ever been to "
Excellent service, fantastic breakfast, great room and nice view from the room. The staff remembered my name "Donna Angelica", and I felt like home. Actually we spent more time at the hotel than expected just because we thought it was so nice.
"Charming hotel in a great location"
Well appointed hotel with great rooms. Recommend you get one of the handful with a balcony,that are huge. Excellent breakfast our waiter Robinson was very polite and exceedingly helpful so was the concierge. Sadly the same can't be said for reception staff some great other rude.
"Surprise in SP"
Caring, fancy and comfortable hotel near Av paulista, best place to stay in sp. Small but very relaxing spa area. Delicious room service and breakfast! Only have to get the eggs benedict recipe right. :)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM