of TripAdvisor Travelers recommend this hotel
very unsatisfying experience my husband and i had at the Liaison Capital hill hotel. We stayed over this passed weekend Nov25-27 for our anniversary, from the door it started out bad first we asked front desk upon arrival for a map or hand outs for around town , they did not have anything. We asked for some coffee since in the front there was a coffee station gentle man said to go upstairs get settled and he would let us know when coffee would be available... that call never came, then we requested for flowers and happy anniversary card or anything for us to feel special , got NOTHING! Called guest services asking what happened, she said they could put candles in the room for the birthday ( they where told it was our anniversary) so we got nothing.we looked forward to the beautiful restaurant which was featured in your website, well we where not notified it would closed for renovation on OUR weekend. And to top all of this really bad experience , we where promised a city view, well i don't think the HYATT hotel would be considered the city. Im so hurt and disappointed i thought you guys should know.
The overall property is very clean, good service and convenient to the U.S. Capitol and Union Station, if you want to do some shopping or sightsee. We ate lunch at the hotel's Art and Soul restaurant. We had a really good time. Our waitress Rosa Hernandez was great! Very attentive and personable!... We had a awesome experience!!
"Great location within walking distance of the Mall"
A nice place and the room was really comfortable. They were in the middle of a renovation when we stayed but the only noticeable thing was the elevator area with two of them shut down. If I was being really picky it was a little noisy a couple of times but overall was fine. The restaurant attached to the hotel was very nice, if a little pricey, but for those that didn't want to spend much there was a great little cafe place across the road that was very reasonable.
The hotel's location was ideal for the Capitol but we were disappointed with our room which was very noisy as it looked as if the hotel's air conditioning unit was alongside our room at the far end of the hotel. We couldn't put our air conditioning on as it was even noisier! Added to this the plug in the sink didn't seal and the water slowly seeped away and worse of all our bath's plug didn't fit and it just gurgled very noisily as the water seeped away - it took two days for the hotel to get the repair done and that was only after we reminded them. Overall I would not rate this as a four star stay in any area!
"Not what I expected"
As I got to the hotel, I waited over 10 minutes for someone to come to desk to check me in. I asked the bell hop station if they could get someone, apparently they could not. My room was still being cleaned when I went up......it was not clean.....bathroom was gross. In the morning as I worked in my room in the hallway workers were playing loud music. The hotel was loud overnight. While the location is good, I was expecting something much nicer
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM