A 6-minute walk from the MUSA underwater art museum, this all-inclusive, adults-only resort is also 4.2 km from the Museo Maya de Cancún archaeological museum.
Amazing!!!Comment of K. Guy , Israel the 2016-09-07
since the first moment i could feel the great service in this hotel all the emplyees were so kind and nice, always smiling the room was very clean, towels also clean, felt like new ans good quality.Comment of M. Yael , Israel the 2016-08-12
A beautiful hotel staffed by the most hospitable people. Amazing food, drinks, and luxury. We will definitely come back.Comment of D. Tam , United States the 2016-05-10
This is an amazing hotel and the staff are incredible. They are always willing to help if you need anything. We never once encountered a grumpy staff member, they are always smiling and friendly. The room was incredible and very clean. The food at the different restaurants was excellent. Very gourmet though so if you are looking for general food that is not easy to find. The breakfast buffet was the best I have ever seen. There was something for everyone. The beach was beautiful and hardly any seaweed. The staff were amazing, our beach waiter Andres was the best, always brought us some interesting drinks to try. Luis at the pool was great and of course who can forget the amazing bartenders Roger and Angel. What a great time we had. So many memories. We will definitely be back. The only issue we had was that we were invited to a "welcome breakfast" which was actually a sales pitch for their vacation plan. That was 2 hours of our vacation that we will never get back and after being told at the beginning of the presentation that there was no pressure and "no" was no and that would be fine, I had to say no over 10 times. We were promised a discount coupon for expedia once we completed the presentation and then when we said no the coupon was changed to a different company that I don't use. That was disappointing and frustrating, however; saying no did not effect our treatment at the rest of the resort. Overall I would definitely go back. I was a lovely vacation.
"Birthday getaway "
This was our second visit to this beautiful resort. We will definitely be back. The food , drinks and service were superb. The whole staff was amazing. Hugo in the aqua club was knowledgeable and fantastic to talk to. Fernanda also in the aqua club was very helpful as well as great to talk to. Valerie the PR manager was a doll ! What an amazing woman, if you get a chance to talk to her you must ! Jonathan , Ceaser too many to name, I was just blown away by the staff ! The best resort in Mexico ! We came for my birthday and I have never felt more special in my life ! A little pre birthday legwork by my husband left me feeling like a princess ! My room was decorated and happy Birthday written on the beach, truly spectacular. Go to the spa ! It was worth every penny. The hydrotherapy before my massage left me super relaxed and ready for my massage. I left the massage feeling the best I've felt in ages. I can't say enough about live aqua ! I'm in love.
"This hotel is part of a timeshare"
My stay at Live Aqua was fine and the hotel was nice until I tried to cancel timeshare I purchased four days before. The salespeople tried to manipulate me into believing I was responsible for paying $6700 in gifts that I didn't use, which was totally bogus! I did use a massage, a cabana for a day, and $150 in excursions. I was more than happy to reimburse them for these services. All I wanted was my cancellation receipt and to pay for my services. Over two hours later, I received it. I was called mean and difficult in the process. I will NEVER sit through a timeshare presentation again or stay at a hotel affiliated with a timeshare. These practices are ineffective, unprofessional, unethical, and in my opinion criminal. I want nothing to with it. There are many wonderful hotels that have no connections with timeshares. I will choose those places. FYI-when I booked this trip online I had no idea they were connected with a timeshare.
"Looking forward to planning my upcoming wedding here!"
My fiance and I recently spent a 4 night extended weekend at Live Aqua. We have been researching resorts in Cancun for our wedding next year. The search is over! This is the perfect place if you want a luxurious, beautiful, romantic ceremony and reception! We were fortunate to witness a wedding that was held here over the weekend. It was so beautiful! The reception set up was like a fairy tale! We met the parents of the bride at the pools. They told us how well coordinated the staff at Live Aqua was in handling every detail to make their daughters special day perfect. The could not stop raving about how fantastic the food was! My fiance and i agreed this is definitely where we will get married next year and already started the arrangements with the staff coordinators. I was so impressed they even have a professional make up artist working at their salon. So hair and make up is all on site for me and my bridesmaids! Highly recommend Live Aqua for any special event or just a wonderful relaxing vacation! Either way their amazing staff will pamper and spoil you!
Israel Mascarro provided excellent service to myself and my roommate. Israel was very attentive, willing to help, caring, and extremely hospitable. Israel was very helpful. Anything you need he is there!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM