A 6-minute walk from the MUSA underwater art museum, this all-inclusive, adults-only resort is also 4.2 km from the Museo Maya de Cancún archaeological museum.
This is a high quality hotel! Few points are: waiters seeking tips and impairing service in the absence (it is a all inclusive hotel, people are not always with money); infra could have more covered areas for rainy days; and the price that is expensive, although owing due all things offered. I totally recommend it for everyone looking for a remarkable experience in cancun!Comment of V. Breno , Brazil the 2016-12-26
Amazing!!!Comment of K. Guy , Israel the 2016-09-07
since the first moment i could feel the great service in this hotel all the emplyees were so kind and nice, always smiling the room was very clean, towels also clean, felt like new ans good quality.Comment of M. Yael , Israel the 2016-08-12
All the staff was excellent to us!Comment of F. Anthony , United States the 2016-08-10
A beautiful hotel staffed by the most hospitable people. Amazing food, drinks, and luxury. We will definitely come back.Comment of D. Tam , United States the 2016-05-10
Everything was great. Staff was outstanding. Food delicious.Comment of S. Susan , United States the 2015-08-01
The hotel, food and service were outstanding. First time for me to book all-inclusive/ adults only resort and I loved it. Particularly the different restaurants with their food choices and quality/freshness/innovation of meals impressed me. I gave sound insulation an "average" - our room was next to elevator and we could hear everyone coming and going, but that was the only negative thing. Also, the hotel put together a special party for the FIFA Soccer end game which was outstanding.Comment of M. Christiane , United States the 2014-06-25
"Paradise, best service ever!"
This was my first time coming to Live Aqua in Cancun. We were there with a group of friends that are not spring breakers. When we arrived at Live Aqua, the check in was warm and friendly, Paulina one of the concierges, gave my husband and hand massages while we waited for our room. She is a kind, attentive warm and welcoming soul. I cant say enough about the staff but will mention Erick on the beach who graciously filled our drink orders with a friendly smile and efficiency, My favorite Isaac at the Grill. The resort is clean, food was good. They made you feel special. You will not be dissappointed here I can't wait to go back. I will mention one more time. This is the best staff I have ever encounted
"Great Location, but Interiors can use some help!"
Live Aqua is advertised as a place for relaxation with a spa atmosphere. In part, it is true, as you enter hotel lobby, water fountain in the lobby, essential oil diffusers in the room and "spa like" music,create a sense of tranquility. However, the design of the hotel is a bit dated and it lakes "layers and textures" that would celebrate what is location is all about. As you navigate trough hotel, it feels institutional, hospital like. Hallways are lacking sound barriers and a person can hear conversations and footsteps, while in the room. When it comes to dining, this hotel is all inclusive and is good for people that enjoy quantity over quality. The best part about this hotel is the location! It is great to be able to walk out of the hotel and step into turquoise waters of Cancun. I would recommend this hotel to a mature audience!
We loved this resort. It was perfect for couples especially since it's Adult Only and that makes it super nice. We enjoyed the cabanas by the pool. They had many more than other resorts and were not too expensive to rent for the day. The service at the pools, bars, restaurants and front desk were great. Room service was excellent and perfect for us after a long day out in the sun!
"Amazing resort and world class service"
We had the pleasure of visiting for our fourth time April 21-25. Every time we visit the resort and service gets better. The food, drinks and amenities are top notch. We always feel like we are welcomed home by Valerie, Jonathon, David, Juan, Saul and all the other employees who seem to truly love their jobs. Here are a few bullet points... 1. Only 15 minutes from airport. I recommend a private transfer 2. High end shopping and other "off resort" things to do right across the street, but once in the resort it's like being on a private island. 3. The ocean water is completely turquoise, beautiful. 4. The food is delicious (24 hour room service) and they deliver all day by the pool too. 5. There was lots of entertainment by the pool and in the evening. 6. Housekeeping is excellent and the rooms are spotless. Each night we would have a fun surprise waiting in our room. I could go on and on. The weather in April was perfect. Just go, you'll love it!
"Couldn't have been better!"
My wife and I stayed here, having done only one other all-inclusive at the much more expensive Sandals Negril in Jamaica. At half the price, we expected Live Aqua to fall short, but it was every bit as good! The ocean view from the room was incredible, the food was all fantastic, and the people were all sincerely friendly and accommodating. The pool was the coolest I'd ever seen; the view from your chair gives you 3 layers of water followed by the sky and a warm breeze, its incredible. The 24 hour room service is amazing, they even bring in a table and set it up for you. We generally like to travel to different places each time, but we will definitely be returning to Live Aqua Cancun.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM