Loews Portofino Bay Hotel is just steps from two amazing theme parks, non-stop nightlife and more, all in one convenient location at Universal Orlando® Resort. Just 15 minutes from the Orlando International Airport, our luxury hotel puts you in the center of it all for convenient family travel.
of TripAdvisor Travelers recommend this hotel
"Will Return to this property"
Excellent property, beautifully maintained. Very friendly and accommodating staff. Clean rooms. Lots of small shops with high quality fare. Gelato shop - amazing!! Nice waterfront- peaceful place to have coffee in morning. Starbucks on property. ❤️ Town cars will take you anywhere for 25$ and to airport for 40$ 4 restaurants with very good food. Room service always on time. Will definitely stay here again!!
"Very happy with our stay"
This was only our second visit to Universal and our first time staying on the property. We choose Portofino Bay without ever having been there or being familiar with the the logistics of getting around, except for what we read on various reviews. We were worried about long lines and waits for transportation to and from the parks. No concerns now. The boats we constant, never more than a minute or two wait before we could see the next boat arriving. The hotel was beautiful, the staff wonderful. Great stay, we would return.
"Not Worth the Premium Price "
My family and I spent 1 night at Portofino Bay as we wanted to go to the Universal Studio Parks and take advantage of the Fast Pass perk by staying at an onsite hotel . We have stayed at the Royal Pacific hotel in the past , and wanted to try another onsite hotel . We expected this to be an upscale experience . Boy , were we wrong ! The decor is dated and carpets worn . The room was ok and a good size for our family of 5, which is one of the few positives. We checked in early morning so that we can spend the day in the parks . We never received a text telling us our room was ready . We asked for a rollaway bed , which was not in our room when we arrived . As a result , we had to wait at least 30 minutes for someone to bring it . We arrived in our room late, and exhausted from a day in the parks and this was very disappointing as we had told them at checkin that a rollaway was needed . The icing on the cake was when we received our luggage . It was in storage for the day , and everything was wet and our clothes were moldy smelling . There was clearly something in that storage area that caused this . When we told the staff at the luggage storage area in check out , they did apologize quickly but there was no further follow up . This hotel is also the furthest from the parks , so even though there is a water taxi , I would not recommend this hotel for someone with small children in case the water taxi is not working . It is a long walk back ! Overall ,I would not recommend this hotel to anyone looking to stay onsite . It is not worth the extra premium dollars . The Royal Pacific is a much better value for the money and is closer to the parks . You get the advantage of extra hours and fast pass for all rides here as well ( which is definitely worth staying onsite) .
"Unexpected Quality and Service"
This was our first time at Loews Portofino Bay Hotel and Universal Orlando. We arrived early in the day, self-parked at the hotel and checked in. Frontline staff were very welcoming and professional. After a brief conversation at check-in, we were given a complimentary upgrade to the amazing Presidential Suite. This experience was totally unexpected, and created a memorable stay to say the least. We are so grateful for this "above-and-beyond" opportunity. And on President's Day! The hotel grounds are beautiful and clean, well-appointed with good signage and functional lay-out of the shops and buildings. Staff that we encountered were courteous and professional. Will definitely recommend this hotel.
"Awesome trip to Universal Orlando!!!"
Awesome trip to Universal Orlando!!! We will come back here when you open the 3rd park ( water park). The text service at the hotel was great and the staff were very responsive. The CityWalk was clean with a lot of restaurant option. Don't miss Cowfish, the food was excellent.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM