"40th Birthday Trip"
First time on San Francisco. Since I was only there for a few days I wanted a killer view, especially of the Golden Gate Bridge. There are not many hotel locations for this. We were room 4206 "bridge to bridge" view. The view was truly spectacular. And even came with binoculars to take in all the sites. The Golden Gate Bridge was further away than the Bay Bridge and the GG wasn't lit at night. But in the morning once the fog rolls off, there she was in all her burnt orange glory, simply beautiful and iconic. As for the room, the bed was sublime and bathroom was well appointed. Also the carpet in the room is very plush. I don't normally use the hotel toiletries but I tried these and found them of high quality, especially the hair care products. There isn't much hotel lobby which was surprising, but it's a small hotel and you feel very private and secluded, which is nice. Nice touches included the custom water bottles with pictures of the view and the slippers. Coffee is available for free in the restaurant area and was the best I've ever had!! So smooth and rich. Communication by hotel staff wasn't the best. We didn't know about the free coffee until checking out and only because I found it. Also I've read about the hotel car but staff never mentioned it to us when we were taking Ubers and taxis to dinner. I've also read about the hotel acknowledging special milestones but I never heard anything from them about my birthday. So more communication would be nice. But overall it was a fabulous hotel and view which I highly recommend, especially to celebrate a special occasion. These pictures are from our room!
The staff were amazing and friendly. We were on the 47th floor and the views were breathtaking. The room and hotel was very clean and comfortable. I would highly recommend staying here. Very close to Fisherman's Wharf and Union Square.
I did not expect this hotel to be so nice! I stayed with my boyfriend for 5 nights and we enjoyed our stay! We were on the top floor and it was a beautiful view. It is about a mile walk from the pier and it was a nice walk. The only thing is that this area is the financial district so places close early and the streets are pretty empty. Room service here was pricey for the quality of food received. Overall, I would stay here again. Oh and definitely check out the complimentary champagne toast on the rooftop at sunset on Saturday night (awesome panoramic city picture)!
"amazing brilliant, clean hotel"
We came to this hotel without pre booking during our honeymoon road trip. The staff were friendly and very helpful. The hotel is located near public transportation and a walking distance from union square and various other interesting locations. The rooms are very clean and tidy, and the top floor rooms have an amazing view of the city and the bay!! It was raining in SF and we didn't have an umbrella and were surprised to find out they were handing out umbrellas in the concierge services. In addition to all of that they even gave us a complementary honeymoon surprise box with various treats such as walnuts and chocolates. very recommended!
"Tired and Poorly Managed"
This hotel was once a great stay. That is, when it was the Mandarin Oriental. I have stayed here many times, and now under the Loews Flag it's gets worse every visit. The rooms are badly in need of a refresh, and the hotel lacks things like a Sauna, Steam room etc. Other than the cleaning staff, the level of service is generally surly. On my most recent stay, they were having massive problems with their electronic locks for all of the guest rooms. We called down to get a bucket of ice, and were told that there would be a $15 charge per bucket. This due to high demand. This is a first for me. My last stay at this once excellent hotel. Dean Dordevic - Portland OR
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM