The Gala hotel is located south of the island of Tenerife, close to several golf courses in the area, just 70m from the beach (with direct access), 800m from the bus station and 15km from the airport.
of TripAdvisor Travelers recommend this hotel
Having travelled here beginning of March on half board basis We were pleasantly suprised after reading some reviews.All the staff were very nice and helpfull.The food was good (Not english) but always something to eat.A very cosmopolitan hotel very few brits but not a problem.The rooms were very clean and tidy.Sun beds were easy to get and towels and mattresses we available every day at a cost of 1.90€ but clean and fresh. Entertainment was not really for the brits but after a few drinks it dosnt really matter.Walking outside the hotel you get pested with guys and gals trying to get you in sports bars etc (truly british).very noisy at night but not to bad if you close the patio doors.Thursday till Sunday seems the worst days/ nights. All in all a very nice hotel would go again. 15 min walk into playas las Americas Is the fountains and bustling high street full of shops,bars and restaurants.Note Harrys bar very rude Waitresses who dont really care for your business unless you sit where your told (Dont think so). Weather fantastic a very good relaxing stay. P.s A true review.
"3rd AND LAST visit to this hotel"
Let me start by saying I almost feel sorry for this hotel, as the very loud bars that have grown all round it have left what was a very nice hotel in an unwinnable position. We have visited this hotel on two previous occasions, and enjoyed each holiday. This time, we couldn't have been more disappointed. We were given room 471 and on arrival, we were very let down by the view from the balcony, we like to have late night drinks out there, ideally overlooking a nice view of some sort, whereas this room was at road level, next to the main road, opposite some bars, but as we mainly use the room just for getting changed & sleeping, we thought we would give it a go. On leaving the hotel to go out for a meal that first evening, we had to battle through so many bar touts, most of which didn't want to take no for an answer. The bars were all very rowdy, with VERY loud music. Some even had pole dancers outside them. That night, the music went on until least 3am, with no lowering of the volume. Having had no sleep, I did something I have never done before, I went to reception & politely asked if we could have a different room bacause of the noise. I was told I couldn't move that day, but could be moved the following day. If I wanted a quieter room, which would also have a part - sea view, I would have to pay an extra 20€ per night! or I could be moved free of charge "into another noisy room". Having paid well over £1000 for 7 nights bed and breakfast, I thought I should have been given a quieter room without having to pay even more. After a brief argument, I was basically told take it or leave it. As there was no way I was paying even more than I already had, and there was no point moving into "another noisy room" we had no choice but to stay put. I thought the customer service was appalling, despite explaining I had holidayed at this hotel twice before, and that we had even taken up to 3 holidays some years, yet never before had to ask to move rooms. The hotel was clearly undergoing extensive renovations. This had not been conveyed to us when we booked. There were wet paint signs scattered round most days, and workmen working on various things round the hotel everyday. We had wondered why there was a 3 piece suite situated on each floor outside the lifts, but having waited for the lift on several occasions, this became clear. The stairs were much quicker. The towels for the pool were available at 1.9€ each per day, so it worked out cheaper to go down the road and buy two towels, which we did. The wifi was available on an hourly rate, or 17€ for the day. The free wifi was restricted to the games room, and for obvious reasons was very slow & worked intermittently. The sun beds were more or less all taken by breakfast most days, with some having towels on them all day with no one returning to them until late afternoon. They were quite uncomfortable to lie on for a prolonged period, but thin mattresses were available - which you had to pay for on a daily rate. At least one pool shower was taped off as unusable. The pool bar was due to open at 10.30 but on a couple of occasions it was more like 10.45 (when it's 32 degrees you need something to drink). When I asked the barman what time he was opening he said 10.30 even though it was already 10.45. You could only pay for drinks using your room key, so there was going to be a nasty surprise waiting for you when you checked out. The pool bar didn't accept cash. I believe this was the same for the main bar, although I only used this bar once when the pool bar ran out of beer, so they had to close that one & open the main bar. The pool snack bar was closed for the duration of our stay. Despite its location right in the middle of all the "rave" style bars, the hotel clientele probably had an average age somewhere over the retirement age. British customers were definitely in the minority here. The entertainment was very typical of a lesser hotel than I had thought this was. There was a kids disco (although I think there were only @ 6 children in the hotel) usually followed by some Spanish duo, then the "main attraction" which included dancers, bingo etc. We didn't stay in the hotel on any night for the entertainment - hence we didn't use the hotels main bar. The bar prices were roughly twice what you would pay in the restaurants in the resort I believe it was 3€ for a beer. Breakfast was in the restaurant on floor 2. If you got down there early (before 8am) it wasn't too bad, but after @ 8.30 it got very hectic indeed. There was the usual selection of continental style "English" breakfast items, cereals, fruit, continental breakfast items, buns etc. Coffee & juice machines, along with "real" coffee & juice. You needed to put bread through the toaster 4 times to brown it. This could take a while. We never ate there for meals other than breakfast. The hotel was kept very clean, and there was a very good 24 hour supermarket directly opposite the main hotel entrance. I would not recommend this hotel to older people beacause of its location. I would not recommend this hotel to younger people because if it's entertainment & the age of its customers. I would not recommend this hotel to couples as it's location wasn't in a safe area (we saw one very drunk young man robbed almost right outside the hotel one night.) there were police just down from the hotel entrance every night. We will not be returning to this hotel again.
"Lovely hotel but not for brits or under 60s"
We stayed in an Alexander suite, the rooms lovely,I say rooms because we booked a sea view and the first room was a sea glimpse whilst stood on tippy toes,3 days later we were moved to another room on the 5th floor with a much better view! In my opinion a sea view should be front on from the window! As the hotel actually said "we don't have any full sea views" I don't think it's worth paying the extra expense as we did for this, I would just take what you get! Also the balconies are mostly not sunny! The only odd thing about the rooms are the bathroom doors as they are clear glass! Rather odd if your not a very cosy couple and even if you are seeing your other half on the toilet isn't the best image ha! Food odd at best no real meal combinations just random bits and bobs thrown together and not the warmest either, restaurant was very busy though and requires waiting for a table! We mostly ate out as so many nice places to eat anyways despite being half board as even the breakfast was strange! Overall the staff was very polite and it's a lovely looking hotel and we had a very comfortable stay, but the guests however were mostly unfriendly and rude at best! I wouldn't return myself but each to their own! 4* hotel, 2* food, location' Well 5*if your happy being right on veronicas strip 1* if your not, to me it was a saga hotel on a 18/30s location very odd!
"Reviews do not ring true!!"
Recently returned to the UK after staying for 2 weeks. We had an Alexander room which had views of the pool. Plenty of privacy when sitting on our balcony. We had to queue for dinner, then try and find a table. We had stayed previously at another hotel in the group, which seemed better organised at mealtimes. After a second night queueing, we decided to go to dinner earlier each evening. Table straight away and prompt service. Very few residents from the UK staying, but we didn't mind that. Some previous reviews mentioned that there were few English channels on tv. We didn't go on holiday to watch or listen tv. Would we return, not sure, as we like to try different hotels.
"Terrible rooms and abysmal service"
We had a full week booked at this hotel -- two friends with two children. We got a room in the basement of the hotel, staring at a 3 meter high wall from our balcony. The rooms were dingy and dark, with a damp smell in the air. There was mold from where the laminated floor meets the wall. Spoke to management about changing our rooms but they couldn't have cared less; told us to discuss the matter with the travel agent that booked our trip. Which we then did and after having been forced to spend one night there, we lift for another hotel. I can't imagine how this hotel managed to scrape together four stars! They should be thankful for a single star, if that. Horrible hotel, terrible attitude from staff and I wouldn't wish it on my worst enemy to stay there. You have to pay for Wifi at this hotel (at there's no signal from mobile devices in the cellar where they keep families). WHAT KIND OF HOTEL CHARGES FOR WIFI IN 2017!' (Answer: This crummy hotel.) They charge you extra for drinks, if you're staying at half board. You have to pay for the safe. And there's no outside parking, but -- you guessed it -- you can pay 5 euros per day for their dingy little garage. AVOID AT ALL COST!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM