of TripAdvisor Travelers recommend this hotel
Came here for a work meeting and I have to say, I was very impressed! Great food, great service, great rooms! I only wish I would have been able to stay longer!!! The elevator is very small, but there are only 2 floors.
Had an unpleasant odor in my room despite housekeeping putting a ionizing machine in my room twice. Manager did offer to switch rooms but I declined. Restaurant was excellent and the housekeeping staff did a great job keeping the room clean. I downgraded cleanliness because of the odor. Housekeeping staff member asked me to stay on the balcony for 30 months minutes while he ran the ionization process and forgot about me. I called the front desk, from my cell after an hour and asked them to remove the machine so I could access the room.
"Great check in service from Chris"
I was in town for a business mtg and the Luxe was the chosen lodging. we checked in as a fairly large group, but the staff did a very nice job of moving folks thru the line and doing so with great courtesy. Chris was particularly helpful and made a positive impression for the facility. Comfy bed too A few of us had a quick breakfast and the food was very good, large (too large) portions and great attentive service. We also had a small group dinner and the buffet was well presented and the food provided for a nice selection
"Looked great, horrible customer service"
My boyfriend came into town and we needed an inexpensive room close enough to Beverly Hills. He paid $196 plus tax. We went into the room and it was so beautiful. It had a seperate living area, a beautiful bathroom with a walk in shower and tub. When I went to go run the water, there was a dead bug in the tub. To me, this means you don't have people cleaning the bathrooms thoroughly. I immediately called the front desk and asked for the tub to be cleaned and they told me they were sending someone right away. An hour went by, still nothing. I called again and they told me that they had no one at the moment but would send someone. No one ever came and I was really pissed no one called me back to tell me they would not be doing it. In addition, parking was $40 frickin dollars. The customer service was so awful I would not return. I would pay the extra money and stay at the SLS or somewhere IN beverly hills
"Never got my deposit back and got extra charged"
I stayed for one night on the 6th of january 2017, the total amount for the room was 393,36, they charged 100 USD extra as a deposit. To my surprise, not only I never got the deposit back, but they took more money from my bank account, 295,06 on the 13th of January, one week after that one night I stayed there. Mrs Yanina Danza
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM