Good hotel at an excellent price. It´s on the end of the strip. Good walk will take you to all the hotspots.Comment of V. Suzanne , Netherlands the 2016-10-01
Booked a deluxe room for 6 nights, was offered another room for more money but opted with what we booked as we figured we would only be using the room for sleeping. As others have stated; rooms/bathrooms do need an upgrade. Rooms clean but beds a bit lopsided and lumpy. Strange to find no fridge or coffee/tea facilities, I guess they do this so you spend more money in the bars and restaurants. The hotel exterior, foyer and pool area very impressive. Yes, wasn't impressed to get additional charge of $29 per day, very steep. Location good but Vegas is huge, expect to do a lot of walking. Staff trying to flog off some timeshare thingy, wasn't interested so kept walking, we encountered this in other hotels btw.
"Worst customer service"
I've been to Las Vegas many times and have always found the hotels to be fine, but this trip I stayed at the Luxor and it was horrible. We stayed in a standard pyramid room which was fine until the windows started leaking! Yes a little rain and the room was actually leaking from the roof, ruining my leather backpack which was caught by the leak. I called front desk and they moved us to an 'upgraded' tower suite in the west tower but as soon as we got there we noticed the toilet was clogged. I called front desk again they said someone would fix it right away. A half hour later, no one shows. I call front desk again and finally someone gets us moved to another room with a working toilet. We missed a group lunch due to the waste of time we spent moving 2 rooms. I have stayed at motels that offered working toilets and no leaks, yet I was asked to pay a resort fee and premium pricing for Luxor!!! Just horrible. I tried to speak to a manager but whenever I would ask for one front desk would forward my call to housekeeping. If a manager is reading, this is unacceptable! Worst Vegas stay ever (and I've stayed at circus circus, Excalibur, cosmo, Cromwell and wynn). No regard for customer satisfaction.
"Needs New Management, Updates and Cleaning Staff"
I am not sure I have ever written a hotel review. However, after 5 days at Luxor, countless other bad experiences from many of my peers (we had 19000 at the Mandalay Bay Convention Center) I thought I should forewarn others. Don't stay here UNLESS you are looking for a budget hotel option and get a great rate. I don't gamble and love Vegas and the beauty and architecture...the food and shows...and USED to love Luxor (have stayed 3 other times) though the last time I was there was 11 years ago. As soon as we went in to our room, my roommate found a Stinkbug on our bed, then I found leftover food pieces on the floor in the bathroom. When we requested late checkout, the agent working hung up on me b/c I tried to negotiate the fee down (after all, we had stayed 5 days) so went to the front desk and the manager didn't even apologize. Another one of our peers found leftover food with roaches on it under the bed). Oh, it goes on and on...One ray of hope is a desk clerk named Steven who after hearing our story, took off the late checkout and resort fee for the last day. I just love the look of the Luxor and Excalibur...maybe they just need sold to another ownership group. Maybe they should call those guys from Restaurant Impossible and The Profit to go in, it would be a great project for them! I love the look of the hotel...sad to see it left so unloved.
"A wedding visit"
Upon arrival you kind of get blown away by the sheer size of the place. The check in when we arrived was really quick, but a word of warning, the tourist tax gets added when you check-in so check everything carefully when you book as this was another $300 we didn't think about. Staff were polite enough although avoid the people hassling you to sell you trips if you can - they are everywhere. Bedrooms are spacious enough, but a little tired around the edges and the windows are a bit dirty and grimy. Little or no facilities in the bedroom to make coffee in the morning so you have to go to Starbucks - avoid the one near reception, there are at least two others I used, but to be honest in the absence of any natural daylight in the communal areas and the time zone differences you may as well go and have a beer while you wait. The staff are wonderful, didn't go for the gambling as there for my best friends wedding, but mind out for the sickly sweet smell in the background. The bar man seemed to think it was the cleaning products but it was abit cloying in the back of the throat. Would recommend everyone to go to Vegas at least once in your life, and the Luxor is as good as any, but won't be going back.
"Get Ready to be “Nickeled and Dimed” at a strip hotel with boring furniture"
As a Hyatt Platinum member, we were pleased to use the VIP line, but surprised when the front desk person showed a placemat with six sample pictures of the various rooms. It showed room upgrades for $25 -- or more! For instance, did we want for $25 more a room with a separate bathtub and shower or just a shower' We decided to skip the $25 bathtub upgrade and just go with a shower! We did request high floor upgrade as Hyatt Platinum because we made the reservation from the Hyatt website. With room keys and directions to walk down a very long hall past the construction renovations and dusty areas we arrived at the east wing elevator. The room was boring with old furniture. We didn’t see that many stains on the dark brown carpet. The old desk, cabinet and lamp table had years of wear, tear and scratches. Nothing in that room was brand new. The bed sank in the middle and had thin sheets and a funny-looking bed spread. Maybe we should have grabbed that upgrade to get a firmer bed with a nice comforter. Last but not least, this is Vegas! We know everyone wants to go to the casino! We figured that perhaps the maid must have been in a rush to hit the slots when cleaning our room because she left a wrung out towel sitting on the towel rack. Get ready to pay $39.00 (optional) for late check out or a $29 (mandatory) resort fee that covered Wi-Fu, gym access and computer to print boarding pass. They hit you for an extra $25 if you want to check out the spa. We spoke with and explained these issues to Mark Singleton who identified himself on the phone as the general manager. He had the most cavalier attitude about my concerns. As expected, he apologized on behalf of housekeeping who left the dirty towel hanging in the bathroom. What can you do or buy with an apology' Luckily we booked one night at the Luxor -- before heading to another hotel near Fashion Mall with exciting upgrades including a luxury suite, free breakfast daily and no resort fee charges.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM