of TripAdvisor Travelers recommend this hotel
"Lovely bar and friendly staff"
I really wanted to visit the randolph as I am a morse fan. I was a bit wary of coming in when I wasn't a hotel guest. I needn't have worried, the staff were so nice and friendly. It's a comfy bar to sit in (morse bar) you could happily spend a couple of hours here. Staff were nice even though I went to walk out without paying! Oops I'd forgotten I didn't pay on way in. Worth a visit would love to stay in the hotel.
"Bar review, didn't stay at the Hotel or dine."
Met up with friends who were staying at the hotel. Met them in the small bar as the main bar was full which was fine and totally understandable as it was around 17.30 Saturday evening. Not many people in this bar as we arrived to meet our friends but took ages for the barman to take our order. Ordered Cotswold Gin but not sure what I got - gin yes - but wasn't Cotswold gin...didn't go cloudy with the ice and tonic. Maybe the order got lost translation with the barman. We did have a nightcap on our return with our chums in the main bar which had a nice ambience but very, very expensive.
"Sorry too say Randolph hotel your staff are lovely but I wouldn't rate you five star 😬"
We attended the Macdonold Randolph hotel in Oxford for a rare night away . The staff were all very polite and friendly but unfortunately the cocktails in the bar and the food didn't quite match up too being what you would expect in a five star hotel so we were a bit disappointed I'm sorry to say. Plus on leaving I purchased some products from the spa which took nearly half an hour too process due to the staff not being sure how to put the transaction through ... breakfast was good though but my husbands order was wrong .... ah it's such a shame to write this review as some of staff I met where really lovely but I know I would appreciate honesty so .... In my opinion I think the hotel should be named a four star hotel really as the five star title is very misleading .
"Complacent and Pretentious"
My wife and i dined with friends at the Randolph Hotel yesterday evening prior to attending a play. We had done this previously very enjoyably some two years ago and were looking forward to the meal. The booking had been made well in advance and the hotel was - or should have been - well aware that we needed to leave promptly. The party assembled at 1730hrs as planned and was shown to a table in a virtually empty restaurant. Menus were distributed and then nothing happened until the only waitress who was busy with paperwork behind a reception area, was told that we were ready to order. There was then a very long interval before any food arrived. This pattern characterised the whole evening. Despite the staff being told three times that we were under some time pressure, the service continued to be excruciatingly slow - curious in view of the fact that there were very few other diners. When it arrived, the food was edible although the Broccoli and Stilton soup was bland to a fault and a Goat's Cheese Quiche of comparable quality could have been bought frozen in any supermarket. The basic problems seemed to be that there was no plan for the deployment and control of the dining room staff or the function of the kitchens. An individual who appeared from time to time and who was probably part of the "management team" clearly felt that the timely delivery of food to diners did not form part of her responsibilities. The overall complacency of the staff when it was clear that their actions were creating a problem for us was overwhelming. The refurbished decor of the hotel, and its claim to 5* status raises expectations which for me were definitely not met. I will add that this pretentiousness extends to the hotel's prices; one is charged London prices for service that would be unacceptable in a village pub. I will not be troubling the Macdonald Randolph again under its present management.
"Beautiful hotel, great location, wonderful beds. Housekeeping and noise issues"
We stayed two nights at the hotel and had a wonderful time. The hotel is beautiful and the rooms very comfortable and well appointed. My only issue is the housekeeping staff. The restaurant was very nice but the menu wasn't all that special so we only had lunch and breakfast there. The lobby/bar area is always very crowded due to many tour groups waiting to check in/check out and can be stressful. There is also limited seating. I understand its an old hotel and with space limitations but when the hotel knows a large tour group is about to arrive or depart they may want to arrange for a waiting area for these guests in order to keep the lobby from feeling like a train station. At times a foul sulfur smell was evident in the lobby and the hallways. Housekeeping staff on multiple times came into my room while I was sleeping or working even when I had the 'Do Not Disturb' sign out. They also give you zero time to answer the door before they walk in. This is uncomfortable when I was in the shower. The Mini-bar folks also do not wait long enough before knocking before entering. I also found the sound in the hallway at night/early morning to be very loud and disturbing. As I was the last room on the hall I can only assume the noise was coming from the staff. Doors banging shut and loud conversations. Besides these few issues the general staff, especially the front door man, were very nice and professional. Would stay again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM