of TripAdvisor Travelers recommend this hotel
Love this elegant and refined old hotel in the heart of Oxford! Wuthin easy walking distance to great shopping and eateries. Excellent afternoon tea in the dining room. I drop in here every time I get to Oxford!
I visited with my family for one night we booked a room for 2 adults and 2 young children the hotel very kindly upgraded us to a signature suite which was very nice, as we came out of the lift it was obvious the floor we were staying on was been renovated there was scaffolding in the stairwell from top to bottom and the walls had been stripped in the corridors but this did not affect our room and did not disturb us at all, I just thought they should have mentioned it. The staff were very friendly and extremely helpful and polite but the afternoon tea was terrible sandwiches very plain and scones were dry, we then tried the restaurant for our evening meal the service was slow my starter was not seasoned my wife's pasta dish was nice to taste but had a minute amount of sauce, when the desert finally arrived ( 20 mins ) we had to send it back because the custard was freezing cold. The breakfast was nice but they only had flora out for butter and when I opened the small pot of very nice jam on my table it had already been used. To sum up the staff are very polite and extremely helpful which makes you feel welcome but the food side leaves a lot to be desired,be aware the aircon is set to 26 and if you turn it down it defaults back to 26 they give you a lovely bed with lovely pillows and a big thick duvet so you are red hot all night.
Staff unfriendly, some rude and some arrogant. Tone aggressive on phone. My wife on a special vegan diet but restaurant staff not too bothered. Huge bill for just a slice of gluten free bread! Will never return. Classics 5 stars hotel but noisy. We had to sleep with ear plugs when the air was on. Please avoid staying in September.
"staff was rude and maintenance issue was poorly dealt with"
Arrived. Receptionist tells me i'll have to switch rooms between nights because my room types are different (made 2 different reservations), despite an email from the staff assuring me I could stay in 1 room. Showed her the email, took some time, finally worked it out. Come down the next morning after not getting enough hot water for shower. Inform reception, ask them to take care of it during the day. Return at 4:30 PM, ask if it's been done. Answer is no. Ask them to take care of it. Leave hotel, return at 5:30, ask again on way in. Am told "it's been dealt with". Ask "are you certain'" Am told "yes." Still no hot water. Call again, this time a little annoyed. Now they tell me "you have to run it for a while". Run the water in the 5-7 minutes waiting for housekeeping. After this time, water is still tepid enough you can hold your hand under the stream with no problem at all. Nice maintenance guy finally moves me to another room, because it's too late and maintenance has gone home. In a word: POOR. Amenities are nice, but hot water in January is a neccesity, and if you can't fix it in a whole day and then lie to your customer, you shouldn't be working in customer service.
"Relaxing weekend in Oxford"
Our family booked a couple of nights at The Randolph for my husbands 60th Birthday present. Our son dropped us off so we didn't have to pay the very expensive parking charges and was greeted by the lovely doorman who took our bags and stored them until our room was ready. The Reception staff where equally helpful and our room had been upgraded, we had to wait until 2.30pm until our room was ready, so had a wander round Oxford. We had booked Dinner for our first night in the Restaurant and was greeted by a lovely Polish lady, who was very helpful and chatty and wished hubby Happy Birthday. Had French Onion soup to start, which was very nice, but a very strong taste, followed by Pigs Cheeks and Steak for me, nice but could have been hotter, didn't have desserts as we were very full. Drinks a bit expensive, but you expect that. Had a great English Breakfast both days, which was served at the table, with toast and tea, lovely to be waited on for a change, instead if the usual buffet, which I detest. We went out for dinner on the 2nd night to Cafe Rouge, very nice. Overall a lovely relaxing weekend, great friendly staff, just wished the weather was better. Only thing was the price over £400 for two nights, a bit expensive, but was a special occasion.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM