of TripAdvisor Travelers recommend this hotel
"Beautiful oasis so close to the action"
A beautiful boutique hotel so very close to the pedestrian mall and the beach. It was such a pleasure to have this hotel booked. The location was perfect, the facilities were perfect,including the pool, the staff were very friendly, courteous and helpful. So, basically, the whole experience was great - thank you
"Rigid, horrible staff"
We made a reservation for a room with a king sized bed. We are a family of 3 and are all around 6' tall. Two double beds was not going to be enough to sleep us comfortably. We were clear about our intentions by email ahead of time: three people and a king sized bed. We brought a Thermarest mattress for our son. When we arrived, they insisted we pay an extra $75/night for a room with two double beds. Either they were trying to shake us down or it's a cultural differences thing I didn't understand. We ended up getting a lovely room at Hotel Lunata a few blocks away (highly recommend it!) and they had no problem with our request. Wonderful people at Hotel Lunata. Stay there instead.
"Humiliating experience "
We paid about 250 USD per night (include tax) for an average minus experience that was BAD value for money! No telephone to call the front desk (they even don't pick up the phone while calling them via my private mobile) No "hello" or "good morning/night" when they see you at the lobby. Although it's a boutique hotel the staff make you feel like a stranger (or transparent) -Millions mosquitos everywhere!!!! They don't offer any spray for defense. -after checking out, I needed to beg for a shower before my 20 hours flight back home. They even didn't allow me to take a shower in the PUBLIC pool shower (which was freezing but I didn't care) with a shampoo and a soap because it's kind of " too close to the pool for using a soap". They preferred sending their guests back home full of beach-sands and sticky hair...most humiliating argument we ever had. The good things are: -Good central location, romantic stand-alone bathtub in the room, quiet.
"No service hotel "
If you are looking for a relaxing hotel , don't go there . There is no service (no telephone in the room to do not disturb them) , there is noise of the clubs inside your room , if you like your croissant or bread as hard as a rock it's the place , if you want a coffee you have to pay this is the " breakfast included" . This place is not cheap at all but very good placed , you can find better than this . We cannot note the service because there are no service , nobody on the front desk can help you , oh yes to find a cab , but will coast you more than a regular cab from the street .
Great location, nice rooms, beautiful and private pool area!! Would definitely recommend staying here. Very safe with a guard on the door at all times! And right in the middle of town. Only negative was not allowing visitors after 6pm
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM