"took over 220 euros from my bank account with no explanation"
been going to Disney Paris for over 20 years and have stayed in many hotels ,some not great but, but nothing to complain about this one is by far the worst. rooms were ok they were cleaned every day the whole place was clean staff were friendly but completely incompetent no organization at all in the bar /food area first time waited 30 min on drink and we were the only customers, the girl couldn't open the cupboard to get wine out ! second night ordered a cocktail and they brought a pizza instead after waiting 30 minutes, 3rd night waited even longer on food then they brought the wrong food ,by the way this was not just us every body was complaining .checked out early on last day with the express check out (key in box)arrived home to discover they had taken out 225euros with no explanation ,I had to phone and find out that it was a mistake on there part they thought we hadn't checked out!!!!! but then they realised we had but didn't think to tell us about our missing money, which we are still waiting for it to go back into my account we have stayed in the kyriad,explorers,and the dream castle and are all far superior in there customer service!
Long waiting times at the reception and rooms are poorly equipped. After 30 min in queue for restaurant we decided to go to the room and order food. Numerous attempts to reach room service but no answer. Same story with the reception. We had blood on our blanket. So I decided to go downstairs and inform reception and buy food at the bar for take away. There were no people at the reception so I made my claim but after more than one hour still no one showed up to change our blanket. I waited 30 min at the bar to get served and I was informed at half past nine that kitchen is closed although the menu said 10 pm. Unbelievable how bad this hotel is.
"Not the best hotel..."
I have stayed many times in this hotel in the past. The first few years when it was open it was a great hotel! Service was great and it was not so busy. But things changed... i went here twice this year. In april and last week and I think most of the people who work there are amateurs. Especially the staff who is working at the bar. Everytime when we sit at the bar no one is coming to our table to serve us. We waited 30 minutes!!! I have to go to the bar myself to order something. For such a 'high quality' hotel this should not be the case! And even when I ordered something they make a wrong order. Working at the bar should not be that difficult.... Also the breakfast. The food is very good! My compliments. But the waiting time is ridiculous. 45 minutes of waiting in line!! And they already clean up your table when your still finishing your coffee. It's a subtle hint for the guests to leave i guess. Also the reception desks is not very helpfull. When i stayed here in april there was a family of 3 childerrn screaming in front of my door. I know disney is for children but I don't like it when 3 childerrn are screaming for 15 minutes at 1 am!! I asked the women to keep i down but no effect. After 10 min again I called the reception desk and acted like this was a normal thing. They didn't do anything about it! Rooms are good and clean. But really hire some professionals!
"4 days of paradise"
The hotel is stunning, although is isn't a proper disney hotel you get the magic of it. The circus theme is really fun... was a bit weary a clown would jump out at me but no clowns in sight. The hotel is clean and inviting. The staff were all more than helpful. The grounds were spectacular especially in the mornings a morning walk by the lake was breath taking. A free shuttle bus takes you a short trip to the disney parks aswell. Highly recommend!!!
First off, unless you have better eyes than me, I recommend assuring you have the correct hotel. I spent my entire time leading up to the trip looking at photos and reviews of Vienna house dream castle, rather than Magic Circus and therefore arrived at the wrong hotel. Thankfully they are right next door to each other... The lobby to the hotel is full of kids activities, arcade games etc, not as appealing as the entrance to Dream Castle but no real faults. We were situated on the ground floor as I requested a family room with bunkbeds (me and my sister hadn't been in bunks for years). The room was great, with 2 tv's, one that could be curtained off to the bunkbeds area and one dedicated to those in the kingsize bed. A safe was available, hot drinks facilities, bathroom had bath and shower with lush L'Occitane products. The beds were comfortable and extra pillows were available to us. We had room service on the night of our arrival which was delicious, no menu was left in our room though. We used the pool for a late night swim, the water was warm and it was a nice area however, there could have been a jacuzzi etc for adults to wind down in. We opted out of breakfast so can't give any word on that. The bar was near to our room and they were kind when asking for ice. Check out was a breeze, just leave room keys in a box by reception and get on your way. The shuttle to the parks was a godsend! Every 15 minutes from 6.15am until midnight, you will never be more grateful for a shuttle, regardless of how busy! takes you right to your door! They can get full so be prepared to squash together, but you'll never be on it for long. The only fault I have is the noise, as we were ground level we were very close to the lobby area where arcade games were etc, even at very late hours of the night kids were still playing and you could hear them loud and clear. I imagine this would only affect the rooms in close proximity to the lobby however I recommend avoiding if you like your sleep. We were 10 steps away from the pool area too which was a bonus as we didn't worry about getting lockers or changing etc so it had it's benefits. If you don't like the smell of chlorine, I also don't recommend staying on the ground level. Staff were helpful and friendly and I would definitely stay again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM