of TripAdvisor Travelers recommend this hotel
"Very noisy rooms!!"
Hotel is well located and equiped but it s very noisy! You can hear all what s going around at the rooms closed to you! Imposible to sleep. They should fix this important problem. Breakfast is good and rooms have nice view.
"A M A Z I N G"
I took my wife to visit friends and family around Brazil and our first stop was Florianopolis I already had good indications about this hotel, however, it went far beyond the expected. Nice staff, nice breakfast, nice location, felt very safe. First visiting this city and the staff sometimes almost took you to the place you asked about.
Great experience staying in this hotel, great room view, facing Beira Mar Avenue, very friendly staff, room is very comfortable, with a good size for a couple. Breakfast also very good, with a lot of choices and also with a nice view to bay. The location is amazing, walking distance to many restaurants in the avenue, also to one of the best malls in town, which is just across the street. Just in front of the hotel there is a nice sidewalk along the bay, great for exercising. I definitely recommend.
"Irons and ironing boards are not in the room and are not available by calling the front desk"
Recently stayed at this hotel for four nights. My room was on the 15th floor and had a spectacular view of the shoreline and the city. People staying on the other side of the hotel will similarly have a spectacular view as well. I am not sure about lower floors but essentially every room has an outstanding view. The free breakfast was typical Brazilian including scrambled eggs, hot dogs in sauce (Franks and beans), cooked sausages with onions, a variety of cakes, breads, cold cuts. It would have been nice to have tomatoes or some other non-meat to put on a cold cuts sandwich. Coffee was hot and reasonable. Fresh fruit including watermelon pineapples and melons were also plentiful. My only complaint really was that for a business hotel they should at least have an iron and ironing board available that you can request. When I called the front desk they said "we don't supply these but you can use our laundry service". Note that while the plugs look like they are European 220V, I had about three converters and only one of them was able to fit. also, the European plugs don't actually fit as the size of the Brazilian terminals are just a tiny bit smaller. That was good and comfortable, TV was fine, the only English channels were see and and and some other business news network. The bed was the king size bed in my room and was comfortable. Small fridge with the usual stuff in it with enough room for me to put a few of my own things in.
"A hotel whose staff scares off its customers because they're using Uber"
Unfortunately I will always remember this hotel as the place I've felt most unsafe so far in Brazil, and not because of someone on the street, but because of somebody of the staff. We were waiting for a friend of ours (I have lived several months in Florianopolis) to pick us up at the hotel and drive us to the bus station, and I was chatting with him on Whatsapp, when a bald man in his 50's stood close to me and tried to peek on my phone. He had a blue shirt and I think he had "Majestic" written on it. He was close to the Concierge. Then he called a guy and started saying, in Portuguese "Somebody here is waiting for an Uber! Come, come!!". Then he started walking nervously, went into the hotel, kind of talking with himself and seemingly willing to talk to some hotel manager. I didn't think it was because of me. Then when my friend came to pick us up, he suddenly started pointing at the vehicle shouting loud "Hey!!! That is an Uber!!! Hey!!!" and started taking pictures with his phone. I was there with my wife and another friend, and I just wanted to flee away. For the whole ride to the bus station we felt really uneasy, we feared somebody was following believing we were an Uber. Fortunately there was a lot of traffic so if somebody wanted to follow us he wouldn't be successful. My friend told me actually that even though Uber is legal in Brazil, the taxi lobby is trying to scare people from using it. I don't believe that hotel staff of a 5-star hotel should ever allow one its staff memebers to scare its own customers, so I'll never set foot in this hotel again in my life.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 2:00 PM , Check-out: 12:00 PM